Marius Mihel has over 30 years of experience in information technology, including roles managing production support groups and implementing large-scale applications. He is seeking a position managing a Production Support group and has a proven track record of delivering solutions that meet business needs on time.

1. MARIUS MIHEL
340 Hylan Blvd (551) 333-0485
Staten Island, New York 10305 mmihel@gmail.com
SUMMARY
Information Technology Professional with extensive background in the design, development and implementation
of large-scale applications. Financial Services and Pharmacy Benefits Management industry experience.
Outstanding communication, problem identification and problem resolution skills. Proven ability to partner with
the end-user community to deliver technology solutions that meet business needs. A results-oriented self-starter
with a track record of on time delivery. Seeking position to manage a Production Support group also willing to
work extended hours.
TECHNICAL SKILLS
SQL Server Management Studio, Java, Ab Initio,COBOL II, CICS, InterTest/EzTest,VSAM, Micro focus
COBOL,File Aid, TSO/ISPF,OS/JCL, DB2, MVS/ESA, IBM PC, Project Management, PowerBuilder, Microsoft
Office, Microsoft Visio, Microsoft Project. Cute FTP, FTP Software,Endeavor, Xpediter.ITIL, Scheduler, Autosys,
Jams, Site Scope. Installation, configuration, troubleshooting, upgrading, repair of Computer hardware,and
software for Workstations Xp, Server.
PROFESSIONAL EXPERIENCE
Merrill Lynch/Bank ofAmerica, My Work, New York 2012 - 2014
VP Production Mortgage Technology Support Group
Partof a result-oriented group PDSPlatform Delivery Support L3 that handled all the Incident Management,Problem
Management and Change Management processes.
Also executed analytic and strategic thinking within the Production Support Team.
Coordinating conference calls cross multiple groups in order to resolve the occurring incidents and documenting the
various details and creating all the necessary Maximo requirements to resolve the defects.
Provide Level1 and Level2 Support for Cross platform for Production and QA environments.
Had an active participation on the Change Management Process by understanding the changes introduced into the
Production Environment, risk associated with it and the impact assessment to LOB.
Kept track of the root causes of chronically issues and communicate them to the Development Group.
Provide cost effective Production Support service solutions to the Development partners.
Responsible for the Morning deliverables that needed to meet the SLA’S
Acted as the first point of escalation for the time critical incidents.
Merrill Lynch/Bank ofAmerica,New York,NY 2009 - 2012
VP Production Support Group
Part of a result-oriented group that executed analytic and strategic thinking within the Production Support Team.
Coordinating conference calls cross multiple groups in order to resolve the occurring incidents and documenting the
various details.
Provide Level1 and Level2 Support for Cross platform for Production and QA environments.
Had an active participation on the Change Management Process by understanding the changes introduced into the
Production Environment, risk associated with it and the impact to Business.
Kept track of the root causes of chronically issues and communicate them to the Development Group Platform.
Provide cost effective Production Support service solutions to the Development partners.
Acted as the first point of escalation for the Critical incidents.

2. Genesis10 /Merrill Lynch. New York,NY 2007 - 2009
Consulting
 Reviewed maintained and install software for the Clients.
 Executed the analysis for implementing successfulapplication.
 Tested every aspect of the application and reviewed the test results.
 Execute Onboarding procedures for new Clients and Discontinue existing setups for departing Clients.
 Provided detailed Client Setup information on request.
MEDCO HEALTH SOLUTIONS, Franklin Lakes, NJ 2000 - 2006
Senior Application Architect/Business Analyst
Reviewed user request documents for new applications or changes to existing programs. Followed the SDLC
(Standard Delivery Life Cycle). Executed testing and reviewed results according to user expectations.
Scheduled all necessary changes to the monthly Batch Procedures to accommodate new functionalities. Maintained
complete cycle documentation. Escalated issues to management regarding production. Responded to user related
questions/queries. Provided post implementation support to assure total customer satisfaction.
 Reviewed Remedy Tickets same day as reported and recommended corrective action.
 Determined root causes of production problems. Initiated corrective action to prevent future occurrences.
 Created files and reports from PPS (Physicians Profile System) containing comparisons between same business
users. These reports and files were used by the insurance companies to demonstrate efficacy of prescriptions to
doctors.
 Developed "Lost in Mail" application that enabled patient to notify Customer Service when medication was lost
and to allow refills without creating a refill alert.
 Designed an application that directed claims into DUR (Drug Utilization Review). Created a single entry point
for all claims.
 Developed Late Claims Processing application that allowed for early refills when prescriptions were delayed.
Technologies Used: COBOL Batch CICS JCL DB2 File Transfers
MORGAN STANLEY DEAN WITTER, New York, NY 1987 – 2000
Technical Lead/Systems Architect/AVP (1997 – 2000)
 Designed and implemented new mainframe application written in Batch-Cobol, CICS and DB2 that displayed
updated information of dividend, redemption, consolidated redemption and WYOC (Write Your Own Check)
activity.
 Wrote specifications and test scenarios that addressed end user needs. Coordinated new incoming Bank of New
York transmission containing paid info to firm's system. Designed the interface between the daily history
information and the check information. Productivity initiative saved significant time and resources for the
telephone customer service area.
 Led the Master Purge Project that eliminated and archived all zero balance dormant accounts from the active
files. Created and stored look-alike reports stored on optical disks for fast retrieval process.
Technical Lead/Systems Architect (1992 – 1997)
Interfaced with project stakeholders. Designed and wrote software. Ensured that projects followed project
management guidelines and conventions. Communicated project status, action items and issues to customers and
management. Supervised 2-4 programmers.
 Led the production support for a major mutual funds application written in COBOL II, CICS, VSAM,
PowerBuilder and that consisted of approximately 150-200 batch programs, with 70-80 job streams and 60-80
online programs. Processed redemptions,transfers of funds,exchanges,purchases,systematic cash withdrawals,
confirmations and customer statements.
 Supported the production problem resolution process. Served in on-call capacity, responding immediately to
production calls, and remote logon from home and assisting the Data Center.
 Consolidated numerous special projects that required significant effort and planning, including:

3.  LaserPrinted Dividend Checks – Converted Dividend Checkprinting from an impact printer to a laserprinter.
Redesigned the existing process of 8-10 application programs, two PC applications for reprints and special
request checks.
 Mailing Cost Reduction Process – Designed and developed a process that ensured that customers with
multiple accounts within the same fund would be sent literature only once per customer. Avoided duplicate
literature and additional costs.
 Mailing Parameters Application – Designed Application that reduced mailing costs. Sorted customer
addresses by zip code and calculated number of envelopes that fit into a mail tray, depending upon the size
and weight of the envelope.
Senior Programmer Analyst (1987 – 1992)
 Developed a Test/Environment System that is now used as a primary testing tool by the entire department.
 Led the fund reorganization project. Project was initiated at the request of the Board of Directors, to deactivate
certain non-profitable funds and move the assets into similar, but more profitable funds. Visible and sensitive
project that went live successfully.
MASS TRANSIT AUTHORITY OF NEW YORK, New York, NY 1984 – 1987
Electronic Equipment Technician Security Systems
MSI Security Systems
Electronic Surveillance Systems Technician Systems (1981 – 1984)
EDUCATION
Millennium Institute, Hasbrouck Heights, NJ 2006
Network +, MCSA, MCSA, CISCO CCNA.Major training courses:
N10-002, 70-270 ,70-290, 70-291, 70-292 ,70-293, 70-294, 70-297.
Installing, Configuring and Administering Windows XP Professional
Implementing, Managing and Maintaining a Windows Server 2003 Network Infrastructure
Managing and Maintaining a Windows 2003 Server Environment
Planning Implementing and Maintaining a Windows 2003 Server Active Directory infrastructure
Planning and maintaining a Windows 2003 Server Network Infrastructure
Pursuing Microsoft Certification
Various Microsoft Office, 1995 – 2002
Various Courses at Chubb Institute including PowerBuilder, 1990 – 1998
DB2 for Application Programming
PMI Project Management Institute
Series 7 Course
Various courses and seminars at the New York of Finance, Pine Street, NY 1988 – 1993
FCC licensed 1984
B.S. in Economics
Academy of Economic Studies, University of Economics, Bucharest, Romania, 1976 - 1980