This document contains DeAnn Paulson-Warn's portfolio, which includes her resume, work experience, education, certifications, and references. She has over 10 years of experience in office management, customer service, and employment and training services. Her roles have included facilitating workshops on topics like resume writing and interviewing skills. She also has experience reviewing job postings and registrations on the state's job search website. The portfolio highlights her skills in areas like computer programs, communication, and training. It also includes positive feedback and kudos from previous employers and customers praising her customer service and assistance in helping people find employment.

1. Portfolio:
DeAnn Paulson-Warn
deann.paulsonwarn@dwd.wisconsin.gov
608-289-7607

2. Favorite Quotes:
Robert F. Kennedy:
Only those who dare to fail
greatly can ever achieve
greatly.
Zig Ziglar:
Of all the attitudes we can
acquire, surely the attitude
of gratitude is the most
important and by far the
most life-changing.
Table of Contents
*Resume
*Rock County Job Center
*Workshop Facilitator/Customer Service
*Artistic Design
*Training/Certifications/Awards/Educatio
n
*Kudos
*References
Personal Mission Statement
To be the best person I can be personally and professionally capitalizing
on opportunities to utilize my knowledge, skills and experiences to
enhance my ability to assist people young and old in obtaining their
goals.
I believe there is a difference between a Manager who would light a fire
under an employee and a Leader who would light a fire within.

3. DeAnn Paulson-Warn
Cell: 608-289-7607 Email: deann.paulsonwarn@dwd.wisconsin.gov
I bring pride, accuracy and a positive attitude to all my employment.
Profile
Astute, results-oriented professional with proven success in all aspects of executive
administrative assistant, inventory, billing and customer service duties. Critical thinker; adept
organizer who can apply extensive knowledge to assist in revenue and profit growth
opportunities. Additional skills include:
 Supervisory and Executive Administrative duties; oversee workers of all age groups in
learning workplace, computer and customer service skills
 Ten plus years experience in all aspects of office management including equipment,
computer operation and customer service
 Created, developed and implemented various flyers, brochures, displays and presentations
geared toward the job seeker and employers
 Knowledgeable in Microsoft Word, Excel, Publisher, Outlook and Power Point XP-2010
 Exceptional written and oral communication skills
 Superb customer development; able to establish instant rapport with diverse clientele
Skills Overview
▪ Process daily records ▪ Train new employees ▪ Team Player
▪ Follow Complex Instruction ▪ Computer Knowledge ▪ Maintain Accuracy
▪ Confidentiality Minded ▪ Troubleshooting Skills ▪ Customer Driven
Employment
2/2009 – Present State of Wisconsin/Job Service – Janesville, Wisconsin
Employment and Training Specialist
 Partner, promote and present Career Ready 101 workshop to
various organizations and employers.
 Assisted in the redevelopment of JSCC and RES manuals.
 Present informational tours on/off site to students, employers and
non-profit organizations.
 Assist employers and job seekers with various issues with Re-
employment; Job orders, JobCenterofWisconsin.com, username and
passwords on Job Service call center.
 Maintain monthly/yearly reporting, equipment, inventory, billing
and supplies within budget.
 Proctored KeyTrain/WorkKeys programs for National Career
Readiness Certification by ACT for the state of Wisconsin.
 Quality control of job postings/registrations: Review, correct and
process available job opportunities on JobCenterofWisconsin.com.
 Develop, Present and Oversee Re-employment Service workshop in
partnership with unemployment to ensure claimants are following
all rules and regulations.
1305 Conde Street
Janesville, Wisconsin 53546

4. 12/2007-2/2009 State of Wisconsin/Department of Corrections – Janesville, Wisconsin
Office Operations Specialist
 Process ex-offender information for general and sex offender
parolees including picture, entry paperwork and processing.
 Process pictures and upload to federal sex offender registry.
 Created and developed probationary fee manual; procedures for
documentation
 Processed offender fees weekly with 100% accuracy in excess of
$500 on average
 Processed bio-hazardous samples for shipment following all health
and safety regulations
 Daily clerical duties including phone, reception and filing
1/2001 – 10/2007 State of Wisconsin/Job Service – Janesville, Wisconsin
Employment and Training Specialist
 Assist job seekers with Job search and resume development
 Customer Service Committee co-chair, develop a consolidated effort
of all partner agencies to recognize the needs of our customers,
both job seekers and employers; to assist in the fulfillment of their
employment goals; and to increase public awareness of the variety
of services offered at the Job Center
 Ad Hoc Safety Committee member with all partner agencies, we
maintain safety within the Job Center for customers and employees,
developing safety procedures and making sure that the procedures
are implemented and followed
 Maintain quality service within the resource room by having the
computers operating and available to the public, assuring that
customers are abiding by the rules of operation
Education
DWD State of Wisconsin/Job Service – Madison, Wisconsin
Continuous Training
 Wisconsin Public Record Law Training
 STAR Program Training - PeopleSoft
 Proctoring and Train the Trainer Test Training
 Conflict Resolution and Violence in the Workplace Training
 Call Center Training
 Job Order Processing Training
 EEOC Accommodations Training
 Security Training
 Certified Workforce Development Professional
 Microsoft Office Training
University of Wisconsin – Milwaukee, Wisconsin
Social Welfare Studies
LinkedIn Profile: www.linkedin.com/pub/deann-paulson-warn/28/10a/83b

5. Presentations/Tours/Job Fairs/On-site
Recruitments
2001- 2007 & 2009 - Present
Present information about the Rock County Job
Center and its agencies to area schools and
employers.
Provide on site tours of the Job Center to
students from area schools.
Off site workshops/presentations/Job
Fairs including information about
Interviewing, Resumes and Mock
Interviews:
Janesville Public Library
Beloit Memorial High School
In 2005 gave tours to a Korean
Delegation and Roberta Gassman –
Department of Workforce Development
Secretary
In 2007 helped in creating/developing
the Employment Expo 2007 which had over
60 employers and 3,000 job seekers in
attendance
Continue to assist in Spring & Fall
job fairs
In 2009-2010 Partner with Department
of Corrections in presenting materials to
ex-offenders
Continue to present information
during yearly Re-entry services fair
2009 - Present Presented information
about the Job Center services to Interns
from Tim Cullen’s office
RES/REA Program
2009 - 2015
Local team lead for RES/REA 2009 – 2012
program
In partnership with unemployment and co-
workers – design materials for hand out and
documentation
1 of 3 staff that review the no-call/no-show
and rescheduling lists for the state
Ad-hoc committee member of phase one of
the RES redesign in 2012 – 2013
 Created updated appointment
notices
 Reviewed and changed policy &
procedures
 Updated RES manual
 Redesigned state power point
template
Proctored workshops, 1on1’s and CEA/FEA
appointments
Adapted Power Point presentation to meet
local needs for claimants
W2 Worksite Monitor (2 year Contract)
2003 – 2005
Assisted supervisor in writing proposal for W2 contract
Developed and monitored soft skills, job abilities and job readiness of customers assigned
to work experience training for 3 weeks at the Job Center. Customers were placed at non-
profit agencies to develop more job related skills and monitored monthly. The end result
being placement in a self-sustaining job so that they could end the need of assistance.
Maintain follow-up of employed clients to help with retention issues.
Created W2 client handbook that is continuing to be used by Human Services currently.
Job Center
2009 – Present
Create monthly workshop calendar for
distribution
Assist in preparation for Spring & Fall Job
Fairs
Created name badges for new staff for
partner agencies

6. Customer Service
Facilitate Training
 Present overview of Career Ready information to area employers to gain their
involvement in the National Career Readiness Certification process
 Present and overview of JobCenterofWisconsin.com to employers to give them a better
understanding of all our website has to offer.
Employer Registrations / Job Order Review
 Process statewide registrations for Employers to utilize JobCenterofWisconsin.com
 Review changes on job postings and verify accuracy
 Contact employers via email or telephone to assist in meeting their goals and
compliance with state and federal employment laws
Job Service Call Center Operator
 Train new central office staff on procedures in phone etiquette, handling difficult
customers, researching to find information
 Operator for 5 different call center skill groups
 Respond to 7 different email boxes in a timely fashion
Resource Room
 Assist self-service clients with Job Center of Wisconsin, online applications and general
information to ensure successful job searching
Proctor Testing
 Oversaw testing for WorkKeys in partnership with ACT for job seekers to receive their
National Career Readiness Certification recognized across the United States by
employers in 3 critical skill areas: Reading, Locating Information, Applied Math
 Monitor testing for state typing test – required for office support exam participants
Job Fair Information / Employer Recruitment
 Participate in yearly Department of Corrections Resource Fair 2010 - Present
 Developed the displays and handouts for local Job Fairs and the 4-H Fair with SWWDB,
Blackhawk Technical College and area high schools
 Assisted employers with event planning details and flyers to guarantee successful
recruitments at the Job Center
2016-Present Created and present Career Ready 101 presentation for
Employers and Job Seekers
2010 – 2014 Developed Job Center of Wisconsin and KeyTrain workshops.
2009-2012 Returned to work with Job Service and redeveloped and
implemented Resume and Interviewing 101 workshops.
2006-2007 Created, developed and implemented a new Portfolio workshop.
2004-2007 Developed, implemented and present various workshops for Job
Seekers at the Rock County Job Center and students at OIC and Fresh Start of
Beloit. I added Resume and Cover Letter workshops in 2005.
2016 – Trained presenter of
JobCenterofWisconsin.com.
Demo the website to
employers/job
seekers/partners

7. Worked with Employer Relations Team members to
create and develop flyers for
Employer Info Lunch Series and On-site Job
Recruitments
Created in partnership with
Blackhawk Human Resource
Association (BHRA) committee to
plan, develop and implement
quarterly workshops and seminars
for Job Seekers including Mock
Interviews, Round Tables and
workshops
Workshops included:
Don’t Put your foot in it!
Created and Presented
JobCenterofWisconsin.com
WorkKeys®
Resume/Interviewing
Created and Presented
Choice, Change & Adjustment
National Career Readiness
Certification
Mock Interviews
Assisted in the
creation and
distribution of a
monthly statewide
Job Service
Newsletter
highlighting WDA’s
throughout the
state along with
Central Office staff
2009-2010

8. * Wisconsin Public Records Law
* Career Ready 101 Pretests – ACT Sponsored
Reading for Information – Level 7
Applied Mathematics – Level 6
Locating Information – Level 6
* STAR Project – WISBuy Training
* STAR Project – Purchasing and Procurement
* Microsoft Access NT - 2003
* Microsoft Outlook 1998- 2010
* Microsoft Windows 1998– 2010
* Microsoft Word 1998– 2010
* Microsoft Excel 1998– 2010
* Microsoft Power Point 2000 - 2010
* Microsoft Publisher 2000 – 2010
* Customer Service Training
* Administrative Assistant
* Time Management
* HR for DWD Program Assistants
* Career Cruising
* Train the Trainer WISCareers Advanced
* Violence in the Workplace
* True Colors

9. Hey DeAnn,
Thank you for all of your help. I attended
your class back in October and I was
offered the best IT job a person can get
with no experience within IT. I am
starting at a salary of $52,000 and there
is a great promotion path there as well.
When I interviewed, I kept much of your
teachings in mind. I basically beat out a
field of 46 people for one position! So I
am very excited to say the least.
I know you said that you like physical
cards, but hopefully this still means
something. Thanks for all of your help
and I hope you have a wonderful holiday
season with your family!
Adam Sorenson 12/27/2010
LinkedIn John J. Gosling has sent you
a message.
Date: 1/15/2013
Subject: Thanks for who you are
DeAnn,
Thank you for all you do to assist and
make Amber Culver look good! She is
blessed to have a colleague like you.
While I am no longer like her in title, I
do value hard-working and creative
thinking Career Development staff.
Keep up the great work, John Gosling
Dee from Job Services,
Thank you for coming to talk to us on Monday. We now know more about writing Resumes
and Applications! We really did learn a lot and used our new information to help us all get
jobs! We have developed a new skill thanks to you so now when we are actually older we
will know how to get a job and do it well all thanks to you!!
We hope you enjoyed coming to our school and talking to us and we hope didn’t waste any
of your time!! We again really did appreciate you helping us and we hope to see you
another time!! St. Matthew’s 7th
/8th
grades March 23, 2015
Sent: Thursday, January 12, 2012 4:51 PM
To: Paulson-Warn, DeAnn L - DWD
Subject: RE: DWD Bulletin - Issue #507 January 12, 2012
Hi, DeAnn. What a wonderful story about what you do! I have total
admiration and appreciation for you. No doubt about it, your amazing
attitude and high level of enthusiasm have a lot to do with your clients'
success in finding employment. I am going to save this DWD Bulletin
and read it when I need inspiration. Please take care of yourself too so
you can continue to be strong and help others!
Theresa Loerke, Local Program Liaison DWD Div. Employment &
Training
DeAnn, I wish to convey my thanks and appreciation for your efforts on behalf
of the Ramada Janesville. All 3 positions have been filled. Two of them were
candidates who utilized the web site or made contact with you directly at the
Job Center. The other was an internal referral.
Because of the great experience you provided, we anticipate utilizing the Job
Center in the future. Thank you very much for you efforts in posting the
positions and organizing the referrals.
Sincerely, Karl Anderson, Sales Coordinator Ramada Janesville2014​
From: Chris Anich
Sent: Saturday, August 06, 2016 10:19 AM
To: Shaw, Dave D - DWD
Subject: Feedback on employee DeAnn Paulson-Warn
Good day, David – I wanted to send a quick note about your team member DeAnn Paulson-Warn. I had the need to speak to the Job Center
early this week, and I had the pleasure to have DeAnn answer my call. I can’t remember the last time I had such a helpful, pleasant, and “can-
do” person help me with my issues. I know it is a stereotypical view, but I expected poor customer service when I called in. How wrong I was!
So I wanted to express my appreciation for DeAnn’s attitude, pleasant demeanor, and her “can do” spirit. I can honestly say I was looking
forward to calling her again! Alas, my matter has been corrected, so there was no need.
In an era when we only hear negative customer service stories, or worse don’t even hear about them, I wanted to make sure I recognized
DeAnn’s approach to my issue, and that she should get an extra “atta-girl” from her supervisor. So please do let her know of my appreciation
of her customer service skills, and that I, for one, am glad she answered my call.
With best regards, Chris Anich Brooklyn, WI
From: Hanson, Susan - DWD
Sent: Wednesday, February 26, 2016 11:46 AM
Subject: Customer thanks
I have been spending some time with De in the RR and want to
commend her on the high number of "thank you for your help",
"you are always so nice", and other positive comments customers
paid her in just the few short hours observed. It's good to see her
back in the center of our operations doing what she loves most,
helping others. Thank you De, Sue
From: Shaw, Dave D - DWD
Sent: Thursday, November 10, 2016 8:33 AM
Subject: Gary Thomm
Good morning ladies – I received a very nice email from Gary Thomm, whom you both assisted
yesterday telephonically. He was very grateful for the assistance and information you both
provided to him.
While we know you both do great work every day, it's always nice to hear it from a customer that
is appreciative of the service they've received. Great work!

10. 1305 Conde Street
Janesville, Wisconsin 53546DeAnn Paulson-Warn
Cell: 608-289-7607 Email: deann.paulsonwarn@dwd.wisconsin.gov
References:
Charles Jones
Veterans Southern Regional Supervisor
Office of Veteran Services
1900 Center Ave
Janesville, Wisconsin 53546
charlese.jones@dwd.wisconsin.gov
608-741-3522
Susan Hanson
Team Lead / TAA
Division of Employment & Training
1900 Center Ave
Janesville, Wisconsin 53546
susan.hanson@dwd.wisconsin.gov
608-741-3526
Stephanie Luebke
Human Resource Manager
Bliss Communications
7814 S Lathers Rd
Beloit, Wisconsin 53511
Sydsnana2003@yahoo.com
608-728-3015
Shannon Latham
Human Resource Manager
Stainless Tank & Equipment
801 4th
Street
Beloit, WI 53511
slatham@stainlesstanker.com
608-312-1620
Gail Graham
Business Services Coordinator
Southwest Workforce Development Board
1900 Center Avenue
Janesville, Wisconsin 53546
g.graham@swwdb.org
608-314-3300 ext. 304