1. Resume.
Bibitha Felix
Personal Details.
Address: 27-20 Federal Highway,
Watson, ACT 2602
Australia.
Mobile: 0451163414
E-mail: bibitharendeep@yahoo.com
Nationality: Indian (Skilled Nominated Permanent Visa Subclass 190 Australia and free to
work for any employer in any occupation for unlimited hours)
Key Skills:
Customer Service and relationship Focus: Building trust and maintaining a productive
relation with the customer. Outstanding customer service skills, diplomatic and patient with
all kind of individuals and organisational levels.
Team Player: Adding value through greater productivity, higher morale, less counter-
productive conflict and better customer relations being a team player. Cooperative and
ability to work well with others by communicating and listening to ideas with the group.
Being reliable and respectful.
Communication: The ability to communicate (Written and verbal) effectively with
customers, superiors and colleagues.
Analytical: Ability to collect and analyse information, problem-solve, and make decisions by
illustrating articulation, and understanding complex systems in order to increase and benefit
a company’s productivity.
Employment History:
AMERICAN ONLINE (AOL),Bangalore - CSR – (May 2004 -November2004)
 Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to
solve the problem; expediting correction or adjustment; following up to ensure
resolution.
 Provide technical assistance to AOL users. Helping with issues on AOL customers
Computer or any device like Virus removal, speeding up the computer, Diagnose
and Repair, setup and install, helping with AOL-emails, account, app,payments
etc.
 Handling escalated calls.
 Refer unresolved customer grievances to designated departments for further
investigation

2. 1FB USA PRIVATE LTD. Bangalore-Team Leader- (August 2007 – November 2008)
 Providing assistance to credit card holders and mentoring.
 Updating customer accountdetails over the phone.
 Assisting customers with payment plans.
 Handling escalated calls.
 Monitor team performance.
 Provide weekly performance report of team
 Directly reporting to CSM
 Setting up of the activities club for the customer service department.
GLOBAL FREIGHT SYSTEM (GFS) Kuwait. (January 2010 – August 2013)
 Performed duties as a receptionist.
 Secretary to the Deputy General Manager
 Performed duties as a HR assistant.
 Handling import shipments for GEODIS WILSON
 Exporting of Air shipments for American army
 Sending out invoices to overseas agents.
 Collecting payments from customers and overseas agents.
 Getting logistic rates from shipping lines.
 Handling exports and imports of personal effects for GFS relocation and ALLIED
PICKFORDS.
Educational History:
2016-Present University of Canberra.
MBA.
2001 – 2004 University of Kerala
Bachelor of Commerce
2000 – 2001 University of Kerala
Pre Degree /Grade 12
1998 – 1999 Holy Angels Convent Girls Higher Secondary School/HAC
Grade 10
References.
Referee details are available upon request.