1. Edward J Furbee ed@edfurbee.com 904-655-4031
EDWARD FURBEE
1030 Pinehurst Drive Unit C Spring Hill, Tennessee, 37174 904-655-4031ed@edfurbee.com
Professional skilled in achieving business results through performance consulting, loan origination system
implementation, and course design and facilitation. Partner experienced in working with key stakeholders from the C-
Suite to frontline subject matter experts. Facilitator recognized for industry and system knowledge as well as ability to
communicate linking job skills, training materials and practical life experience.
WORK EXPERIENCE
WIPRO GALLAGHER SOLUTIONS FRANKLIN, TN: Wipro Gallagher Solutions (WGS) is a premier provider of loan origination
systems and services for the past 30 years. WGS provides a full range of products focused on the lending industry and serves over 25
leading banks and financial institutions in the USA, Canada, Columbia and Australia.
Business Analyst October 2011 - Present
 Worked seven client loan origination systems implementations, two internationally. Worked with
stakeholders from C-Suite to frontline.
 Facilitated learning opportunities using a variety of instructional techniques or formats, such as role-
playing, simulations, team exercises,group discussions, videos, and lectures.
 Developed and organized, and partnered with business to validate training procedure manuals and guides
as well as course materials such as handouts and visual materials.
 Developed individual skills in areas of expertise by reading current journals, books, and magazine articles.
 Facilitated courses,coaching sessions and implementation processes.
 Used instructional design skills in the design of learning courses and materials.
AMERICAN HOME MORTGAGE SERVICING INC. (AHMSI) JACKSONVILLE, FL: Homeward Residential - One of the
country’s largest servicers of ALT-A and subprime mortgages with a multibillion-dollar portfolio.
Performance Consultant March 2010 - September 2011
 Co-developed MSP Overview course for system of record,Mortgage Servicing Package (MSP) through
Lender Processing Services.
 Facilitated MSP Overview, customer service, collections and system training for new and experienced
associates.
 Partnered with business subject matter experts to develop and facilitate training in India.
 Developed billable hours reporting for Learning & Development in Texas,California and Florida.
 Coached peers new to facilitation in the development of skills and techniques.
 Facilitated courses and design sessions using virtual, WebEx, and face-to-face skills.
 Monitored, evaluated, and recorded training activities and program effectiveness in the Learning
Management System (LMS), SumTotal.
 Offered via the Learning Management System (LMS) and facilitated specific training programs to help
workers maintain or improve job skills.
 Presented information using a variety of instructional techniques or formats, such as role-playing,
simulations, team exercises,group discussions, videos, or lectures.

2. Edward J Furbee ed@edfurbee.com 904-655-4031
JP MORGAN CHASE JACKSONVILLE, FL
Senior Trainer Specialist August 2006 - March 2010
 Facilitated Mortgage Servicing new hire, and internal transfer associate classes. Courses focused on hard
and soft skill development. Courses content included company history and mortgages from both a
historical and current-state perspective to lay the foundation of mortgage collections.
 Prior to Servicing, facilitated courses for associates in Origination. Course content included the
development of hard and soft skills for Processors,Underwriter,Closers and Post-Closers.
 Offered specific training programs to help workers maintain or improve job skills.
 Assessed training needs through surveys, interviews with employees, focus groups, or consultation with
managers, instructors, or customer representatives.
 Scheduled classes based on availability of classrooms, equipment, and instructors.
MORTGAGE BROKER/LOAN OFFICERJACKSONVILLE, FL
Mortgage Broker/Loan Officer February 2000 - August 2006
 Analyzed applicants' financial status,credit, and property evaluations to determine feasibility of granting
loans.
 Obtained and compiled copies of loan applicants' credit histories, corporate financial statements,and other
financial information.
 Explained to customers the different types of loans and credit options available, as well as the terms of
each service.
 Worked as a Loan Officer starting in Subprime and over time obtained a Mortgage Brokers License.
Worked independently as well as in parts of small brokerage shops in this role.
UNISOURCE WORLDWIDEEXTON, PA
Business Analysis August 1984 - January 2000
 Synthesized current business intelligence or trend data to support recommendations for action.
 Collected business intelligence data from available industry reports, public information, field reports, or
purchased sources.
 Documented specifications for business intelligence or information technology (IT) reports, dashboards,
or other outputs.
EDUCATION
OGLETHORPE UNIVERSITYATLANTAGA
B.A., Business Administration