1. Myesha Y. Forbes
100 Stone Hill Road Apt #: N10 Springfield, NJ 07081 Mobile: 919-637-1450 Email: myesha.forbes@yahoo.com
Summary of Qualifications:
Customer Service professional with over 10 years of experience in working in fast-paced office
environments; demanding strong organizational, technical, and interpersonal skills. Capabilities include:
Customer Service & Relations
Telephone Reception
Problem Solving
Computer Operations
Experience:
BlueCrossBlue Shield NC, Durham NC 03/2012- Present
Customer Service Advocate
Manage ~400 inbound calls for claim and benefit inquiries from Providers and Members, on
monthly basis.
Responsible for managing call inventory and follow up correspondence for myself and team to
Providers and Members in a timely manner.
Served as a Liaison between Provider, Member and Claims for effective communication
purposes.
Built relationships with Subject Matter Experts (SME), Provider Service Representatives (PSA),
Knowledge Transfer Professionals (KTP),Claims Representatives and The Command Center to
aid in best practices amongst the call center.
Educate Providers on proper Blue E usage and Claims/Important Correspondence submission for
effective claims processing and communication purposes.
Aid in training process of new hires by providing a model for the BCBSNC Call Center Culture.
University ofPhoenix/Apollo Group, Jersey City, NJ 07/08 – 03/2012
Enrollment Advisor
Responsible for recruitment of prospective new students captured from online database.
Received accolades for ~80% retention of newly enrolled students.
Accountable for assisting prospecting and existing students during the Financial Aid application
process.
Bank ofAmerica, Newark, NJ 01/07 – 11/07
Customer Marketing
Responsible for assisting Customers with account inquiries, sales,balance transfers,and billing.
Handled high call volume for call center with superior customer service and professional
etiquette.
Education:
Certified Insurance Services Representative,CISR, Professional Designation
