This document discusses business communication. It covers the communication model, purpose and process of communication, barriers to good communication, and the effects of good and bad communication. It also examines communicating with stakeholders using various methods like written, electronic, and oral communication. Communication tools for businesses are also reviewed.
Grooming and good business etiquette is a must for every executive in today's global environment. This presentation helps in understanding finer aspects of grooming and etiquette
Grooming and good business etiquette is a must for every executive in today's global environment. This presentation helps in understanding finer aspects of grooming and etiquette
Slides on why office etiquette is important, 6 rules for using your cell phone at work, 8 rules for e-mail etiquette, 8 slides on how to behave at office parties, 7 tips about eating etiquette, guidelines for using the office bathroom, 15 slides on office attire, important things for working in open and partitioned workplaces/offices, guidelines for bringing your dog into the office, 3 things you should know when you become a new mom, tips and guidelines about gift-giving in the office, 8 slides on telephone etiquette, 9 tips about twitter etiquette, 7 guidelines for sending business greeting cards, 9 slides on how to take teleclasses, 9 tips for business meals, and office etiquette for recent graduates.
A brief idea about Types of Hotel Ownership.Are you thinking about investing in a hotel and wondering about the different types of hotel ownership? You might envision yourself at the helm of a successful B&B operation or walking the halls of your own hotel. There are several types of ownership models and methods to achieve your dream. There are two primary kinds of hotels: independent and chain. That doesn’t mean that if you own a hotel you can’t be part of a popular chain. Within the two designations are several options for ownership.
This is the slide deck used in the webinar: Virtual meetings and their etiquette. Run on 9 Feb 2012 by InSync Training and RapidBI.com for the CIPD members group on LinkedIn
Effective communication is a topic from the subject Advanced English Communication (EdM 408) of the degree Master of Arts in Educational Management, ways on how to become an effective communicator, how to listen, tips in improving interpersonal skills (FACE), characteristics of effective communicator, group activities
This presentation explores the following:
• Define the concept of business etiquette
• Recognize the components of business etiquette
• Realize the importance of appearance, behavior and communication in first impressions
• Understand the value of professional attire
• Recognise the attributes of social networking
• Manage formal dining manners
Slides on why office etiquette is important, 6 rules for using your cell phone at work, 8 rules for e-mail etiquette, 8 slides on how to behave at office parties, 7 tips about eating etiquette, guidelines for using the office bathroom, 15 slides on office attire, important things for working in open and partitioned workplaces/offices, guidelines for bringing your dog into the office, 3 things you should know when you become a new mom, tips and guidelines about gift-giving in the office, 8 slides on telephone etiquette, 9 tips about twitter etiquette, 7 guidelines for sending business greeting cards, 9 slides on how to take teleclasses, 9 tips for business meals, and office etiquette for recent graduates.
A brief idea about Types of Hotel Ownership.Are you thinking about investing in a hotel and wondering about the different types of hotel ownership? You might envision yourself at the helm of a successful B&B operation or walking the halls of your own hotel. There are several types of ownership models and methods to achieve your dream. There are two primary kinds of hotels: independent and chain. That doesn’t mean that if you own a hotel you can’t be part of a popular chain. Within the two designations are several options for ownership.
This is the slide deck used in the webinar: Virtual meetings and their etiquette. Run on 9 Feb 2012 by InSync Training and RapidBI.com for the CIPD members group on LinkedIn
Effective communication is a topic from the subject Advanced English Communication (EdM 408) of the degree Master of Arts in Educational Management, ways on how to become an effective communicator, how to listen, tips in improving interpersonal skills (FACE), characteristics of effective communicator, group activities
This presentation explores the following:
• Define the concept of business etiquette
• Recognize the components of business etiquette
• Realize the importance of appearance, behavior and communication in first impressions
• Understand the value of professional attire
• Recognise the attributes of social networking
• Manage formal dining manners
Oxford Business Result - Unit 14 Process Anh Hoang
This presentation was made by members of group 12 from Business English class B - 38th course of Dong Nai University , Vietnam, and uploaded by Hoang Anh.
Chapter 02: Factors, Elements, Process of Communication
Chapter 03: Planning Steps of Communication
Chapter 04: Nature and kind of Communication
Chapter 05: Business writing principles
Chapter 06: Legal aspects of Communication
Chapter 07: Business Letters
Chapter 15: Sales Letter
1REPORT2TABLE OF CONTENTSTABLE OF CONTENTS1COMMUNICA.docxfelicidaddinwoodie
1
REPORT2TABLE OF CONTENTS
TABLE OF CONTENTS1
COMMUNICATION AUDIT REPORT2
Executive summary3
Introduction3
Methods/Modes used for communication4
Email4
Summary8
Recommendations9
References11
COMMUNICATION AUDIT REPORT
Naval Surface Warfare Center
Indian Head, MD
Prepared by
Name
Professor name
BCOM 5203
July 28, 2017
Executive summary
Internal communication is an essential tool to inform the staff and members of activities in the organization. The main objective of any organization is building a good internal communication strategy. So as to be able to assess the effective mode of communication that the company is using, you need to do an assessment and also conduct an audit on the organization. It is vital since it helps in getting support from the staff. It also provides a good and efficient workplace with great collaboration.
This diagram illustrates what encompasses business communication in an organization. Introduction
Board members of the Naval Surface Warfare Center saw it necessary to come up with a communication audit committee to make a report on communication for the organization. The main purpose of the report was to seek for facts and also opinions and come up with recommendations to improve external and internal communication in the organization. Effective communication is a tool that enhances efficiency in the company. The primary source of my information was based on questionnaires which were given out to ten members of the organization. Below are the results obtained from the questionnaires.
Gender * Position
Count
Position
Total
M
P
S
Gender
F
4
2
2
8
M
2
4
6
12
Total
6
6
8
20
This shows that total number of people who took the questionnaires were twenty; 8 females and 12 males. M, P and S symbolize mangers, personnel and supervisors respectively. Whereas F and M represent male and female respectively.
Position * flow of information
Count
Flow of information
Total
E
N.I
V.E
Position
M
2
2
2
6
P
4
0
2
6
S
4
4
0
8
Total
10
6
4
20
According to flow of information, 10/20 or 50% of the members said it was effective, 6/20 or 30% need improvement and 4/10 or 20% very effective.
Position * Academic
Count
Academic
Total
D
H.M
M
O
Position
M
0
0
4
2
6
P
4
2
0
0
6
S
6
0
0
2
8
Total
10
2
4
4
20
Out of the members who took the questionnaires 10/20 or 50% have degrees, 4/20 or 20% has masters, 2/20 or 10% hours towards masters and 4/20 or 20% is in the other category.
Position * type of communication
Count
Type of communication
Total
E
L
M
R
Position
M
2
2
2
0
6
P
2
0
2
2
6
S
2
2
2
2
8
Total
6
4
6
4
20
Most of the members use email and memos as type of communication to the other employees.
Position * Communicate
Count
Communicate
Total
E
I
O
P
Position
M
4
0
0
2
6
P
2
2
2
0
6
S
4
0
0
4
8
Total
10
2
2
6
20
During communication to the subordinates, findings show that 10/20 or 50% of the member’s use emails, 6/20 or 30% prefer person to person talk and only 2/20 or 10% ...
Material for PGPSE participants of AFTERSCHOOOL CENTRE FOR SOCIAL ENTREPRENEURSHIP. PGPSE is an entrepreneurship oriented programme, open for all, free for all.
Expertise Hour: The Dos and Don'ts of Web Chat with Johan JacobsMoxie
Web chat is quickly becoming the preferred communication channel for today's online consumer. When implemented correctly, web chat also has one of the highest satisfaction ratings among all online channels. How can you ensure your initiative meets or exceeds your goals?
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How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
27. Unit 4 Business Communication
Desktop Publishing (DTP)
DTP is the software used to create more visual business documents such as
● Letterheads
● Flyers
● Posters
● Adverts
● Newsletters
● Magazines
DTP software allows the user to arrange items on a page using “frames” for text and images it allows
layering and grouping options and makes it easy to create a complex, professional looking document.
A small business might use a home product like Microsoft Publisher which contains many templates
and colour schemes but most soon realise that this is a poor substitute for a professionally designed
document. The professional document will also allow for image manipulation, fading etc.
A print company will usually design your document for a small fee in addition to the printing costs,
when you need to print a large number (for example a leaflet) it is cheaper to get it professionally litho
printed than run it off of a laser printer.
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31. Unit 4 Business Communication
Key Terms
Accessibility
making sure that anyone, even witha physical or mental disability can access the services of a
business
Agenda a list of the main items that will be discussed at a meeting
Appraisal
a meeting between an employee and their manager to review goals, progress and future targets,
usually held annually
Appraisee The employee being appraised
Appraiser The manager doing the appraisal
Audience Who you are communicating with
Brand An image or identity that stakeholders recognise/associate with the company
Brand
the means by which a business creates and identity for a product which helps the customer
recognise their product
Brand awareness making customers aware of your brand and wanting to choose your brand
Broadband
A wide band connection to the internet which allows the internet to be "always on" and able to
stream data quickly
Cascading Style
Sheets
CSS a language which specifies how a document is presented on the web
Celebrity endorsement A celebrity helping to promote a brand/product to project the desired image of the product
Centralised structure where decisions are made by head office
Chain of command
the lines of authority and responsibility in an organisation which show who is responsible for what
and to whom
Conflict A clash between people
Consistent the same style is repeated throughout documents, reinforcing the brand image
Consultation A process whereby one party asks for views or advice of other parties
Copyright
the legal right for the creator of an idea, image, film, artwork, music, etc to control that works use
for a period of time
Culture The beliefs and traditions of the people of a country or region
Curriculum Vitae
a document to list the skills and qualities of an individual as well as their experience and
qualificaitons
Customer loyalty customers preferring one business over another
Customer profile a description of the characteristics of buyers
Customer service the experience that customers have in using a business
Decneteralised
structure
where decisions are shared throughout different departments
Desktop Publishing
Software which allos the user to create professional looking documents which incorporate a range
of styles & layouts
Dividend a share of the profits of a company received by people who own shares
Domain Name the unique identity for a web site
ECommerce allowing customers to buy products or services online
Electronic communication via any electronic means
External stakeholders
individuals and groups not directly involved with a business or its decisions but who are affected
by the business
Fax a machine that copies and sends documetns through a telephone line
Feedback what confirms to the sender that the communication as been successful
Flat structure a structure where employees have a greater degree of equal value and authority
Formatting a means of changing the appearance and layout of a document
Frame an item which you use in DTP to insert images/text into
Guerrilla marketing
nontraditional methods making consumers aware of a product, chat rooms, forums, discussion
boards, email, blogs etc
Hierachy the layers of responsibility and seniority in an organisation
Hierarchical structure has many layers and is usually displayed in the form of a pyramid
Hosting renting space on a server to store web pages
31
32. Unit 4 Business Communication
HTML Hyper Text Markup Language the programming code used to write web sites
Internal stakeholder has a direct association and interest in the business
IP address Internet Protocol the address of a computer connected to the internet
ISP Internet Service Provider the company you uses to connect to the internet
Justintime
a stock control system which helps manufacturers keep control over costs by keeping stocks to
a minimum
Legislation the laws passed by national and international governments that business must adhere too
Logo An image which stakeholders associate with a brand
Loyalty card
a means by which the buying habits of a customer can be tracked. The customer gets benefits
in return.
Market reach the number of potential customers a business is able to target
Market share the proportion of total sales in a market by a particular business
Matrix structure where there are many different levels of responsibility
Medium the methods used to send the message or information
Medium The type of communication used
Minutes a record of the discussions at a meeting
Motivation individuals being committed and wanting to help the business achieve its goals
Negotiation
A process where 2 or more parties have a discussion and try to arrive at an agreed course of
action
Niche market a small or specialised piece of the market where customer needs are not being met
NOMINET the organisation that manages domain names for UK domains
Online presence A website/strategy that allows people to see/get information about the business
Oral a verbal method of communicaiton
PaperBased communication via a paper method
Presentation the process of communicating information to an audience
Pressure groups
groups which persuade businesses and government to behaving in a certain way or take action in
line with their beliefs
Product knowledge an employee being able to give a detailed explanation of the product
Receiver/Recipient the person or group who receive the message or information
Sender/Source the person or group who is sending the message or information
SEO
Search Engine Optomisation the process of making your website get to the top of the search
engine listings
Server A computer which processes or stores information which is available on the internet
shareholders People who own shares in a business
Social enterprises a business whose main goal is social/environmental rather than profit driven
Staff turnover number of staff that leave in a time period
Stakeholder an individual or group with an interest in a business
Strap line A catch phrase which helps stakeholders to recognise and associate with the brand
Success achieving a set goal
Teleconferencing connecting people in different locations using telephone equipment
Template enforces a layout, and style and ensures fonts, size colour etc are consistent
The internet A global network of computers that are able to communicate and exchange information
The web
The part of the internet which contains linked documents which can be viewed when connected to
the internet
Turnover A measure of how much money is taken (same as sales revenue)
URL Universal Resource Locator the address of a web page or document
Validator a means of checking a web page against a standard which has been laid down by the W3C
Videoconferencing connecting people in different locations through audio video equipment
Viral marketing
the power of the internet to spread information via individuals sending the message to friends and
colleagues
Visual communication through surroundings/dress etc
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