1. IGOR H. SHVARTSMAN
Buffalo Grove, IL 60089
(847) 821-7356 • ISHVARTF@gmail.com
SUMMARY
Over 8 years of experience in Windows and UNIX System Administration, managing multi-platform TCP/IP
Networks, IT customer support, software and hardware troubleshooting. Strengths in setup, configuration,
installation, troubleshooting, Active Directory and GPO, documentation, helpdesk management, coaching users.
MCP, MCSE, ITIL, VMWare VCA v.6.
TECHNICAL EXPERTISE:
Operating Systems: Windows XP/7/8/2003/2008 workstations and servers, SunOS Solaris 8/9, Linux Redhat.
Hardware: Dell: OptiPlex, Latitude, PowerEdge; COMPAQ and HP servers; SUN: Ultrasparc, SunFire, Netra,
StorEdge, Panasonic Toughbooks, Lenovo servers, desktops and laptops.
Software: vSphere, HyperV, BackupExec, BIND, AD Group Policy, ConfigMgr (SCCM), Symantec Ghost,
MS Office, BMC Remedy, Primavera, Track-It, ArcInfo, MapInfo, Adobe products. McAfee EndPoint.
Networking: TCP/IP, AD, VPN, DNS, DHCP, WINS, FTP, SNMP, RIP, OSPF, VLAN, IPX/SPX.
CERTIFICATION
Microsoft Certified Professional.
Microsoft Certified System Engineer.
ITIL Foundation Certificate.
VMWare VCA v.6 Certificate
PROFESSIONAL EXPERIENCE:
Dell specialist. BMO Harris Bank IL, IN, WI Locations.

2. Contractor from CompuCom, 09/2014 – 11/2014
• Replaced Dell laptops for BMO executives. Installed and run backups,
and utility scripts in coordination with BMO IT installation center.
• Installed and updated software, migrated users from Windows XP/2003 to
Windows 7/2012 systems.
• Provided personal support for BMO Harris Bank VIP Personal Banking operations.
IBM and HP specialist. Morgan Stanley, Amtrak, Hilton, Doubletree Hotel, Embassy Suites.
Contractor from Go2IT Group, 09/2013 – Present
• Replace and/or upgrade desktops, workstations, servers and printers. Install and run installation
and utility scripts for specific locations.
• Install and update software, migrate users and hardware from Windows XP/2003 to
Windows 7/2012 domain.
• Update inventory and tickets database using BMC Remedy system.
American Water Company, IL, WV, IA, IN
Contractor from CompuCom. 06/2013 – 08/2013
• Reconfigured Wi-Fi and GPS setting in different versions of Panasonic Toughbooks according to
provided documentation. Worked closely with hardware installation team.
• Installed and updated GPS software and map database for Company utility vehicles.
• Tested software and hardware in real time after upgrade.
Provided training for Company personnel.
• Updated daily database with users’ and trucks’ information, equipment inventory, problems
escalation and solutions.
Experian Conversion Project. Schaumburg, IL, New York, NY.
Dell Contractor from Worldwide Tech Services 11/2012 – 05/2013

3. • Migrated users and hardware from Windows XP/2003 into Windows 7/2012, backup user’s data
and profiles. Added users and equipment from newly acquired companies to Experian domain
applying standard Experian security setting.
• Modified GPOs in Active Directory, configured McAfee E-Policy, Outlook and UNIX mainframe
connections. Installed and configured XP mode per request.
• Set up and managed Help Desk for issues related to current conversion. Had entry interviews with
users to collect information and exit interviews for final testing and instructions.
• Updated Dell proprietary online database (CDM QuickBase) with users’ information, security
setting and exceptions, new and old equipment inventory, problems escalation and solutions.
Provided QuickBase training for the new employees.
JP Morgan CHASE, SARCOM, IBM, Morgan Stanley.
Contractor from SmartSource 2009 – 2012
• IT support for conversion projects.
• Installed wired and Wi-Fi networks, servers, workstations, printers and other peripherals.
• Configured and upgraded laptops, personnel training, emergency calls.
MOTOROLA, INC., Arlington Heights, IL
IT Technical Support, NTWKS IT 2005 – 2008
Provided worldwide software support for sales engineers and supply chain management
• Responded to helpdesk calls from local and remote users, troubleshoot software, hardware and network
problems, resulting in closing problem tickets successfully and in timely matter
• Evaluated new versions of supported software which provided developers technical reports to improve and
debug SETA Tools prior to final release
• Assisted clients in ordering and configuration hardware prior SETA Tools installation to achieve most
effective usage without unnecessary spending which saved $500 - $2000 per server
• Installed and reconfigured SETA Tools on different configurations of SUN Solaris and Windows servers
which not covered in original installation procedures. Tested and updated installation manuals.
System Administrator, GTSS EMEA 1999 – 2004
Performed active and proactive network administration in UNIX and Windows NT/2000/2003
environments for four sale engineering departments, helpdesk and users training
• Setup and configured UNIX NIS domains - masters, slaves, clients, file and application servers; manage
mounts, shares and file systems, BIND DNS and sendmail.
• Setup and configured Windows domain, setup domain controllers and clients, drive mapping, sharing, users,
discs space. Upgraded servers and workstations to Windows XP/2003; implemented and managed Active
Directory services and security.
• Performed hardware upgrades and repair, resulting in elimination of extended warranty costs.
• Provided support for NetPlan RF application and Informix Data Base to provide timely technical data for
sales team in order to secure $400M contracts in one year.

4. BALLAS TECHNICAL, INC., Schaumburg, IL 1994 – 1999
GIS Specialist, MOTOROLA, INC.
Contracted to Motorola, Inc. as GIS Specialist for Remote Sensing Department in Rolling Meadows, IL
• Integrated data for Traffic Modeling and statistical reports from topographical maps, air and satellite photos,
and provided information for engineers in projecting costs.
• Designed and maintained map databases in UNIX and MS Access to reduce inventory time.
EDUCATION
Bachelor of Science, Civil Engineering, Tashkent Institute of Irrigation, Tashkent, USSR
Illinois Institute of Technology, Wheaton IL:
Windows Operations and Networking, Certificate
UNIX/C/C++, Certificate
TRAINING AND DEVELOPMENT
Solaris System Administration II, Certificate
Six Sigma Green Belt
A+ Hands-On PC Configuration and Troubleshooting
Administering MS SQL Server 2014
AWARDS
Motorola Award and Recognition Certificate for achieving system compliance for Y2K
BRAVO! Award and bonus for successfully migrating users and equipment to new location