This document provides a summary and work experience for Abraham Ríos-Vélez. He has over 15 years of experience in IT, networking, and telecommunications. His skills include networking protocols, wireless technologies, enterprise applications and systems administration. He currently works as a Network Administrator for CableVision of Marion County where he supports their network infrastructure and commercial accounts.

1. ABRAHAM RÍOS-VÉLEZ
Cell (407)668-8153 Tel. (407)615-2207
13711 SE 55th Ave Summerfield, FL 34491
ariosvelez@gmail.com / www.linkedin.com/in/ariosvelez
Sumary
A bright and experienced IT& Network professional with over15 yrs.ofhands on design, implementation and support.Familiar
with connectivity standards, LAN /WAN, TCP/IP, OSPF, Wireless and a variety of enterprise applications. Documentation
oriented, proactive, root cause.
SKILLS
* Spanish: Advanced speaking, writing, and reading.
* Sales experienced on commercial accounts.
* Computer Protocols/Services Knowledge: RAIDUS, WINS, DHCP, Telnet, FTP, SSH, NetBIOS, SMTP, POP3, IMAP, SQL,
DNS, SSL, VPN’s, IPSec, IPv4, IPv6, TCP/IP, UDP, Frame Relay, ISDN, PPP, and PPTP, PPPOE.
* Enterprise Applications: Active Directory, RADIUS, MS Exchange 2k3, McAfee Orchestrator, IPSwitch, ISA Server 2006,
DameWare, Norton Ghost, IIS.
EDUCATION
Colegio Industrial de Electronica Fomento Industrial, Caguas, PR US
Relevant Coursework, Licensures and Certifications: Electronics Technician and Digital Computer.
Training and Certifications:
* Bosch Security (BVMSwith Divar IP Certification)
* Mikrotik Certified Network Associate (MTCNA) Mikrotik Certified Routing Engineer (MTCRE)
* OS/NOS: Windows (XP, Vista, Windows 7 , Server 2k/2k3), Installing and Administering Exchange Server2005, Windows
NT Core Technologies.
* Computer Based Training in:CompTIA A+ Training, N+ Training.
* MCP Certified
* Jones NCTI Certified (Cable Installer Technician)
* Maintenance and Operator,FBCB2 BFT.
* US ARMY Trainings:MOSs 25B - Information Systems Operator/Analyst Honor Graduate, IASO(40hrs), FBCB2 BFT (blue
force tracker) WIN-THCLOS, ActiveFederal Security Clearance.
EXPERIENCE
Network Administrator
CableVision of Marion County LLC (August 2016 - Present)
* Monitor, manage, support the CVMCnetwork infrastructure
* Manage and support all CVMC commercial accounts, Installations of cable tv, network, Internet and phone systems, and
support there is infrastructure
* Install, configure, support VoIP system for commercial accounts
* Sale Internet, VoIP system, CableTV and IT Network support on commercial accounts
* Budgeting, for quotes and proposals and buyout equipment for commercial accounts
* Build relations with manufacturers, and distributors for CVMC.
*Manage, configure and support Bosch security BVMSwith Divar IP system (BVMSwith Divar IP Certify)
* Support CableTV Headend system
* Perform remote analysis, diagnosis and resolution ofcomplex technology problems for commercial accounts,and
recommend and implement correctivesolutions.
Operations Manager and Infrastructure.
Bridgenet Wireless LLC. WISP (June 2014 - Present)
* To lead the service function within the business, consisting of service desk and network engineering, to ensure support
issues and customer escalations are dealt with within SLA`s, delivering the best possible customer experience.
* Ongoing technology research and strategic planning for Network and communications services.
* Ensures optimal Network design and set-up by conducting effective new hardware/software installations, replacements
or upgrades and performing reconfigurations as needed. Effectively manage multiple projects simultaneously.

2. * Analyzes network bandwidth requirements for existing WAN circuits, determines scope and performs analysis of
bandwidth requirements for any new branches or expanded services.
* Ensures Network security integrity by correctly configuring and maintaining Network hardware/software and by
monitoring and maintaining security system, avoiding intrusion detection system, implementing firewall rules etc…
* Designing, installing, configuring, monitoring, troubleshooting and maintaining all Network infrastructure including
related hardware equipment and software to ensure optimal operation of all Network including LAN and WAN, vSphere,
VMware virtualized servers.
* Play a key part in maintaining the ethos and framework ofthe servicemanagement function in thecompany as the business
continues to grow. Maintaining BW based standards and facing the challenge of keeping the same high service standards
that are currently in place are maintained
* Network operations performance & monitoring TCP/IP subnetting.
* Provides effective support on a 24/7 basis by researching/analyzing issues/requests to determine Network related
implications, effectively communicating with all impacted parties and troubleshooting and resolving issues with a sense of
urgency to minimize any system downtime.
* Track & manage customer satisfaction levels with the intention of constantly improving the customer experience.
* Develop and implement process improvement and management tools
* Improve efficiency & productivity
* Prepare & present service reports to operational board
* Identify strengths and weakness, mentor and develop team members
* Maintains & make improvements to the wireless infrastructure of BW
* Installation and configuration of network products such as Mikrotik, Ubiquity, Trango, Telrad, Cambium.
MIS Director / IT Consultant (May 2004 – November 2015)
D’Mart Institute Inc. (Puerto Rico)
* Responsiblefor the Design, Test and implementation ofthe network infrastructure WAN and LAN connectivity for 5
locations with new networking products such as Mikrotik Routers and Switches.
*MaintenanceofD'Mart Institute Automation Systems and vSpherevirtualized servers.
* These included the management of150 user's computers running Windows XP Pro SP2 and Vista SP1, five Servers running
Windows Server 2003 and 2008, five Routers, the Network Backbone, and WAN connections to the ISP.
* Provided help desk services to customers by serving as a primary point ofcontact for troubleshooting or direct inquiries.
* Designed and implemented Servers for Active Directory, Exchangeserver E-Mail, vSphere, VMware,VPN, and RADIUS
services.
* Implemented IDSs, Firewalls, Active Directory, GroupPolicies,and Vulnerability Scanning Systems.
* Monitoredthe network usage and performance using network monitoring tools to gather data, and to determineand
recommend upgrades needed to improvenetwork performance and security.
* Provided Customer Supportto users ofsupported information management systems, voice and data networks.
Technical Support & Installer
TRS Wireless 1711 Division ave, Orlando, FL 32805 (Feb 2013 – June 2014)
* Configure broadband equipment such as routers, wireless routers, switches, PPPOE accounts, AP’s for tower sites, SU for
costumers.
* Design, radios configuration with customized antennas for different frequencies.
* Test radios with customized antennas analyzing the spectrum for RF noise.
* Report and documentation of analyzed equipment for production.
* Install and disconnect broadband services as and when required.
* Installation of residential and commercial coax.
* Configuration of wired and wireless equipment’s such as Smartphone’s, tablets, PC’s, printers, etc… to the internet.
* Provide troubleshooting services in the event of issues within a system
* Educate customers regarding use of service and preventive measures
* Determine customers’ current service levels and suggest upgrades and downgrades .
* Complete pertinent documentation for future reference
* Monitor the network with network manager The Dude, Dameware, Solarwinds, Aircontrol
* Help desk support and remote support.
* Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
* Installation and configuration of network products such as Mikrotik, Ubiquity, Trango, Cambium.

3. Cable, Broadband and Digital Phone Technician
Owner IT Config LLC June 2012 – September 2013 Orlando, FL
Cable, Broadband and Digital Phone Technician
* Digital and video services covering commercial and residential cable installation.
* Installation ofcablemodems, wireless networks, VoiceoverIP, commercial routers, digital boxes, digital video recorders,
telephony and HDTV.
* Installation ofresidential and commercial coax for MSOs (Multiple Services Organizations suchas Bright House Network
and Jaguar Technologies.
* Configuration ofwired and wireless equipment’s such as Smartphone’s, tablets, PC’s, printers,etc… to the i nternet.
DCSIM Puerto Rico Army National Guard, San Juan, PR, Feb 2004 - MAY 2012
Computer Specialist and Analyst 25B MOS
*Compiles production report data and quality control information; assists less experienced soldiers in the installation,
operation, and maintenance of information processing equipment; writes, analyzes, edits, tests, and modifies computer
programs; drafts program operation manuals and technical program requirements documents; troubleshoots software using
established debugging procedures.
*Created, modified, updated, and deleted User's Accounts under the Domain.
* Provided help desk support in a NOC environment
* Installed and configured local and network printers, installed and configured Operating Systems on different automated
equipments, created, secured, and configured Domain and Local Shared folders.
* Troubleshot Local AreaNetworks connectivity’s thatinvolvedCisco Routersand Switches,and Windows based Servers using
specialized tools such as Fox and Hound tools (FLUKE), tracers, and crimping tools.
* Troubleshot Wide Area Networks and devices such as Cisco Routers,CSU/DSUs, and T1 Lines, and also wor kedwith Internet
Service Providers by reporting and troubleshooting WAN connectivity problems such as "no connection"problems and "slow
connectivity"issues.
* Installed and upgraded automation software, either locally or remotely.
* Provided Customer Support to users of supported information management systems.
* Assisted customers with the resolution of problems encountered.
* Helped to identify the nature of customer problems, to include loss of service, impact to the customer and the customer’s
expectations for a resolution.
WCW Wireless contract on Pfizer Pharmaceutical Guayama, PR May 2010-January 2011
Desktop Support Specialist II
* Receive and respond to escalated incidents regarding technology problems
* Manually enterinformation in the ticketing system and manage tickets according to the incident management guidelines for
the team.
* Perform remote analysis, diagnosis and resolution of complex technology problems for end -users, and recommend and
implement corrective solutions.
* Perform on-site analysis, diagnosis and resolution of complex technology problems for end-users, and recommend and
implement corrective solutions.
* Receive and respond to after hour calls, pages and/or e-mails regarding technology problems as part of an on-call rotation.
* Work with Procurement to maintain inventory control of all computers, notebook computers, printers and tracked
peripherals.
* Document failure, repair, installation, and removal of desktop equipment or related components
* Monitor network and systems reporting tools and communicate information on a regular basis about outages and issues
within IT.
* Handle and document phone setups, decommissions, etc. in the corporate environment.
* Work with the Support Supervisor to accommodate employee moves.
* Perform imaging process of computers and notebooks.