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Uploaded byArpendra Chauhan
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Types of Guests

The document outlines different types of hotel guests and their preferences, highlighting categories such as leisure travelers, corporate travelers, families, and solo travelers. It discusses essential information for serving guests effectively, including their basic information, expected services, and specific needs. The document also differentiates between various guest types, such as FIT, CIT, and GIT, and emphasizes the importance of understanding these distinctions for better service.

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Related topics:
Hospitality Management•The Hotel Management Overview•
Types By Arpendra Chauhan Of Guests
—SOMEONE FAMOUS “The more you know about your guests, the easier it becomes for you to serve them.”
WHAT YOU NEED TO KNOW ABOUT THE GUEST? Guest Preference Basic Information Facilities & services expected Hotel’s privacy policy Number of travelers Purpose of visit Origin
TYPES OF GUEST
> Pleasure Traveler/ Leisure Traveler/ Tourist > Seasonal Traveler > Attracted by festivals, sports, events etc. > Price sensitive traveler > Personal income determines the needs < Domestic Tourists (Local Tourists) < First Individual Travelers (FIT)- Any guest who makes a direct booking for himself via any source < Group Individual Traveler (GIT) < Special Interest Traveler (SIT) Traveling to same place for same interest < Corporate Traveler OR Business Traveler Travel throughout the year except holidays Short lenght of stay Stay in same hotel BASISONPURPOSEOF VISIT
Ease in making a reservation Quick & efficient check-in Reliable & comfortable product BUSINESS GUESTS- WHAT DO THEY WANT? Business Centre facilities eet meeting place ke lounge, bar, erence room etc. rly breakfast & uick check out Leisure facilities
TOURISTS- WHAT DO THEY WANT? Convinient Location Foreign Currency Exchange Friendly staff Budget accommodation
BASIS OF SIZE & ORIGIN DOMESTIC Depending on the area, location, country etc., the origin of the guest is decided. C-form needs to be filled for foreign nationals. INTERNATIONAL FAMILIES Families could be looking for a short break with a weekend getaway or a long, relaxed summer vacation. Mostly include children of all age groups, kids friendly activities. SOLO TRAVELER Could be a business or leisure or adventure traveler. Could also be an important international delegate or a VIP. GROUP GUEST Could be leisure or corporate. Requirements of big banquet & lawn area for function & meetings. <ORIGIN>
Domestic & International Business Traveler Leisure Traveler CorporateCommercial Institutional Family Single Special Interest Business person/ Company Executives Delegates/ Conventions/ Programmes/ Meetings/ Seminars/ Award Ceremonies Government Associates/ Educational Organisations Families/ Vacationers/ Reunions/ Sightseers/ Climate Hitch-hikers/ Youth/ Students Sports/ History/ Architecture/ Wildlife/ Health/ Fishing/ Shopping/ Culture
ASSIGNMENT ● What is the difference between a FIT, CIT, and GIT ? ● How many minimum rooms are considered as a group? ● What are the features the following would prefer: Corporate Traveler Commercial Group Institutional Traveler Leisure Traveler Women Youth Special Interest Group
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