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Night Audit 2022.pptx

The document outlines the responsibilities and processes involved in the night audit at a hotel, emphasizing the need for accuracy in guest account management and the reconciliation of discrepancies. Key tasks include verifying posted entries, balancing accounts, and generating reports to ensure the hotel's revenue management and operational efficiency. The night audit is critical for correcting daily errors and maintaining guest credit limits, with reporting procedures detailed to support these functions.

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Night Audit Front Office
Process of Night Audit Bucket Check & Reports Introduction 01 02 Duties of Night Auditor 03 04 TABLE OF CONTENTS
INTRODUCTION
● Front Office regularly reviews & verifies guest accounts ● Audit is the daily review of guest account ● Ensures accuracy of accounting system ● Guest account & non-guest account both are monitored ● Accounts are balanced, checked for accuracy & for credit control ● Carried out in the night due to less guest movement ● Process of taking inventory of day’s work ● Any errors made during the day are corrected & balanced
FUNCTIONS OF NIGHT AUDIT Verify posted entries Verify accuracy & completeness of accounts Maintaining credit limits Balancing all front office accounts Producing operational & managerial reports Resolving room status discrepancies
THE NIGHT AUDIT PROCESS
• To make sure all transactions are posted before EOD • Charges should be posted accurately on the same day itself • Wrong postings in terms of amount, date or transaction code will create confusion at the time of check out • Transaction to be cross checked from HK occupied rooms report • Bucket check ensures accuracy & reduces erros Complete Outstanding Postings Reconcile Room Status Discrepancies • Discrepancies to be resolved on time & on same day • Imbalance leads to loss of business & room revenue • All reports to be reviewed to avoid any errors • All errors to be corrected same night itself • HK report to be tallied with FO (Room Status Report) • Guest has physically left but not checked out. Skipper guest. Folio not closed properly at check out
Balance all Departments Verify Room Rates • Vouchers received from POS to be cross verified with PMS • Investigate-Review-Correct, if not balanced • Trial Balance: process of balancing revenue centre department. • All the rates to be cross checked • Valid reason & approval to be given for a discount as well as for an upgrade • Reasons like type of discount, approved by, source of reservation etc. • Rate change report to be checked
• All guaranteed no show reservations to be charged • Reservations to be informed about the non- guaranteed No Shows • Make sure there is no duplication of reservations • Cross check mail correspondence in case any cancellation request came Verify No Show Reservations Post Room Rate & Taxes • Room rate & taxes posting is done at the end of the day • All the postings need to be cross checked with a report • Room rate is posted automatically
DUTIES OF NIGHT AUDITOR
Cross Referencing • Every POS provides a supporting document against every transaction • All postings are cross checked with checks & posting in PMS • Charges posted in folio are cross checked with the vouchers Establishing an End of Day • Night shifts are from 2300- 0800 • EOD is closing time for most of the outlets • Night audit needs to be run every night
Guest Credit Monitoring • Credit Limit should be maintained for all the guests. • Credit Limit may vary from guest to guest. • High Balance Report reflects the credit limit of all the guests. Audit Posting Formula Previous Balance+ Debits- Credits= Net Outstanding Balance (PB+ DR- CR= NOB) Bucket Check • Process of checking room information • Verify information on RC with PMS • Calculate total revenue of the day • Transfer unpaid guest account to city ledger • Prepare night audit reports
NIGHT AUDIT REPORTS
https://help.innfinity.com/Night_Audit/Night_Audit_Reports.htm https://docs.oracle.com/cd/E53547_01/opera_5_04_03_core_help/7084.htm Arrival Report Departure Report Occupancy Report Bucket Check Reports Rate Variance Reports Cashier Report Cash & Credit Card Report Commission Report Room Revenue Report Housekeeping Report High Balance Report Credit Limit Report
ASSIGNMENT 1. From the Night Audit Reports slide, find out the format & headers of all the reports. 2. What is: (A) Bucket Check (B) Daily Transcript (C) EOD (D) In Balance (E) Out of Balance (F) Room Status Report (G) Supplement Transcript (H) Trial Balance (I) System Update 3. Why is the night audit performed only in the night? What happens when it is run during the day? 4. If it is EOD, then what happens to all the pending arrivals & departures
CREDITS: This presentation template was created by Slidesgo, infographics & images by Freepik Thanks! Do you have any questions? arpendra.chauhan@iihmpune.com +91 626 0351 741