1. Jill L. Saulen
12 Poplar Road
Salem, NH 03079
Jill.Saulen@Comcast.net
603-898-2925
Summary:
Detail-oriented Administration Support Professional with expertise in program administration,
information management, logistics coordination, project management and business
communications. Strong organizational and planning skills. Demonstrated success in
communicating with customers from around the world, and managing multiple priorities.
Effectively works independently or with a team to complete projects on schedule.
Experience:
2014 – 2016 Sulzer Mixpac, Salem, New Hampshire
Customer Account Manager (8/2014 – present)
• Direct interaction with customers and distributors by phone, email or
in person
• Responsible for quoting and entering customer orders
• Proactively keeps customers informed about orders, shipments and
delays
• Works with Sales Team to provide support for the customer
requirements
1988 - 2013 Schneider Electric / Modicon, Inc., North Andover, Massachusetts
Customer Relationship Specialist (11/1999 – 7/2013)
• Responsible for the administration as well as re-sale of Customer
Support Contracts.
• Direct contact with customers and distributors in front line telephone
support for the department in opening technical support cases for
call backs.
• Troubleshoot directly with customers in activating their software
from the US as well as countries around the world.
• Responsible for the production and distribution of software updates
to customers and distributors
• Trained new employees and temp personnel on telephone support,
contract support software tools and procedures.
• Maintained software library for company flagship software as well as
legacy software.
Administrative Supervisor/Customer Activities Specialist (11/93
-11/99)
• Responsible for the coordination of customer visits / tours.
• Responsible for the coordination of national sales meetings and
internal / external seminars.
• Responsible for smooth operations of sales support office.

2. • Supervisor of department secretaries.
• Responsible for maintaining and distribution of ISO Quality
Procedures
Senior Secretary to National Sales Manager and Director of Sales
Operations & Support (4/88 - 11/93)
• Supported National Sales Manager and staff
• Created monthly national sales forecast & rolling job log reports
• Coordinated domestic & international travel
• Member of the Quality Improvement Team
1987 - 1988 Yankee Technology Corporation, Lawrence, Massachusetts
Office Manager
• Assistant to President
• Responsible for office administration
• Responsible for coding and recording all invoices and cash receipts
• Responsible for administration of payroll and company insurance
• Handled tenant complaints and problems
1984 - 1987 BBN / Network Switching Systems, Inc., Billerica, Massachusetts
Field Operations Secretary (6/87 - 10/87)
• Assistant to Manager of Field Operations
• Distributed service calls to appropriate service representative
• Arranged internal / external training classes
Manufacturing Secretary (3/85 - 6/87)
• Secretary to Vice President of Manufacturing
• Interfaced with vendors - buying and expediting purchase orders
• Assistant to Production Manager. Implemented purchasing module
Receptionist / Secretary (4/84 - 3/85)
Education:
1983 Northern Essex Community College
Associates Degree – Executive Secretarial Science
Experience:
• Effective written and verbal communication skills
• Detail oriented
• Works well in a team environment
• Computer proficient. Microsoft Word, Excell, Access Database,
Powerpoint.Outlook, Lotus Notes,Bridge Front Office, SAP, Vantive,
Great Plains
• Type 70 wpm
• Excellent telephone skills