This document discusses troubleshooting of implantable cardioverter defibrillators (ICDs) and cardiac resynchronization therapy (CRT). It describes evaluating patients who receive shocks from their ICD and assessing ineffective or absent treatment. The document outlines different causes of oversensing that can lead to inappropriate shocks, such as P-wave oversensing, R-wave double counting, and T-wave oversensing. It provides guidance on approaches to reduce oversensing, including adjusting sensitivity thresholds and blanking periods. The document emphasizes that identifying and addressing lead failures is important for preventing repetitive inappropriate shocks.