Roberto Schmidt has over 20 years of experience in customer service and technical support roles. He has strong communication, problem solving, and organizational skills. His background includes assisting customers with billing questions, device troubleshooting, and software and hardware installations at various companies such as Alorica, Dexis LLC, and RBS Worldpay.

1. RR O B E R TO B E R T SS C H M I D TC H M I D T
202 MORNINGSTAR WAY • BALL GROUND, GA 30107
PHONE: (404) 729-7007CELL
EMAIL: rdschmidt1965@hotmail.com
Summary of Qualifications
• Strong attention to detail and organization and over 20 years of exceptional customer service skills.
• 10 years of experience in telephone /remote access technical support and customer service.
• Knowledgeable in Microsoft office products such as word, excel, outlook, and internet explorer.
• Ability to handle multiple tasks given for completion in regards to projects with particular deadlines.
• Demonstrates excellent verbal, written and problem solving communication skills.
Work Experience
Alorica(Verizon outsource) 2016-2016
Customer Service Rep-Kennesaw, GA
• Assist customers with billing questions and device troubleshooting
• Discuss data usage and make data plan changes.
• Responsible for addressing the customer’s needs in a professional manner.
• Assist customers with swapping out, replacing, and upgrading their devices.
• Handled requests for Transfer Authorizations and Transfer of Service.
Dexis LLC 2012-2015
Level I Technician-Alpharetta, GA
• Assist dental offices with installing and Troubleshooting our Imaging Software and Hardware.
• Utilized remote access SW to fix networking issues between servers and workstations.
• Handled tickets requests from our customers via email and phone.
• Responsible for troubleshooting operating systems such as windows xp, windows 7, windows 8 and
Winserver2003–2012 as it pertained to our SW.
• Responsible for handling issues involving SQL Server 2005.
RBS Worldpay 2005-2011
Help Desk Specialist-Atlanta, GA
• Provided ongoing support to merchant bas concerning the technical operations of hand held POS terminals
such as VeriFone, Hypercom Ingenico, Lipman Nurit, and Omni equipment.
• Assisted merchants with downloading equipment and troubleshooting terminals with updated various
parameters, connectivity and configurations.
• Opened and Closed tickets, placed orders for replacement equipment, and setup new/loaner equipment.
• Responsible for maintaining a call handle time under five minutes. Average per call, adherence above 90% call
quality above 90% while taking 65-80 calls per day.
• Handled minor troubleshooting of software and hardware, assisted students with lab computers.
EDUCATION
Master’s Degree-Information Systems Management- DeVry University, Alpharetta, GA 10-2002-6/2004
Bachelor Degree Computer Information Systems- DeVry University, Alpharetta, GA 3/1999-6/2002
References furnished upon request