Sandeep Kumar is a senior IT professional with over 9 years of experience in roles such as project management, IT operations, governance, and customer relationship management. He is currently the Head of IT and Operations at Softbrain Computech Technologies, where he is responsible for IT strategy, infrastructure management, security, and customer support. Previously he held IT leadership roles at HCL Infinet and other companies. He has expertise in managing projects, IT service delivery, and vendor relationships.

1. Sandeep Kumar
Contact: 9958633884 / E-Mail: kumarsandip.2007@rediffmail.com
Senior Level Assignments
Project Management~ IT Infrastructure~ Service Delivery~ Customer Servicing
A versatile, high-energy technocrat with the distinction of executing prestigious projects of large magnitude within strict
time schedule
Profile Summary
• A competent professional with nearly 09 years of experience in:
IT Governance IT Operations Project Management
Process Management Program Management Customer Relationship Mangement
P & L Accountability Service Delivery Change Management
Change Mangement Vendor Mangement Manpower mangement
• Currently serving Softbrain Computech Technologies as Head – IT & Operation
• Proficient in handling SDLC including mapping business requirements, technical documentation, application design,
development and troubleshooting for information systems management
• Holds the credit of implementing standard governance, reporting & escalation processes across responsible accounts
• Contributed significantly towards process mapping & analysis with special reference to IT service management
processes compliant with ISO 20000, ISO/IEC 27001
• Impressive fast track career driven by challenges and desire to be successful with an expertise in leading
multiple projects like Please mention the projects
• An effective communicator with exceptional relationship management skills with the ability to relate to people at any
level of business and management
Core Competencies
• Mapping client/business requirements and providing customized software
solutions involving finalization of product specifications & selection of
appropriate techniques
• Conducting system study and coordinating with team members for system
design & integration, application maintenance, etc.
• Handling various technical aspects such as designing software scheme, coding
modules, monitoring critical paths & taking appropriate actions
• Managing end-to-end project right from floating RFP,techno-commercial aspects,
selecting appropriate vendor for the implementation and defining vendor SLAs
till project completion
• Designing & executing test plans and gap analysis to ensure that business
requirements & functional specifications are tested & fulfilled; generating unit
test defect / review reports
• Verifying change requests and defects; documenting, tracking & communicating
test plans, test results and unresolved problems; updating error log / suggestion
log and explaining system bugs to programmers
Organizational Experience
Since Jul’11 with Softbrain Computech Technologies, Delhi as Head – IT & Operation
Key Result Areas:
• Coordinating with the senior management team by developing & executing strategic plans to optimize the use of
information technology in support of organization’s business objectives
• Responsible for the following:
o Completeing IT Hardware Uptime and establishing & implementing policies to cover all aspects of security
o Risk Mitigation Plan (BS 25999) - Automation of Backup, Restoration, Recovery so on
o Defining and assessing enterprise architectures including application architecture and deployment architecture
o Redesigning/optimizing the IT organization and service delivery functions (IT Transformation) to translate
business strategy in to IT Strategy
o Presale activities, Corporate Presentations to customer, RFI, POC, Demos.
o Prepare & Present Technical Architecture to customer from different cost perspective
o Zone wide field services, spares management, client relationship management, SLA compliance
o CSAT (Customer Satisfaction), ESAT (Employee Satisfaction) in the engagement
o Minimizing the support cost and ensure profitability by 1X

2. o Preparing the Monthly support cost report customer wise & region wise and Forward the report to CEO
• Carrying out management of IT human resource capital, IT organization design
• Handling application portfolio and project portfolio management. Application portfolio analysis including assessment
of business impact and relevance. Expertise in Shared/Managed services Implementation
• Implementing standard governance, reporting & escalation processes across responsible accounts
• Process mapping and analysis with special reference to IT service management processes compliant with ISO 20000,
ISO/IEC 27001; assessing and defining IT governance and control mechanisms
• Maintaining 63+ Enterprises Customer with providing them the IT, Telecom & Network Services.
• Offering techno-Commercial Proposals for existing clients after renovation (Technical & Commercial) in proposal as
per the customer requirement. Negotiation with different departments of customer (IT, Purchase & Accounts)
• Accumulating the SLA, SLO, NDA as per the Services mentioned in Purchase order from Customer
• Creating & completing after signing from both parties to ensure uptime percentage in Telecom Services Contracts
from CIO / IT-head of Customer & our organization
May’09-Jul’11 with HCL Infinet Ltd, Noida as IT Manager (Area Manager)
Key Result Areas:
• Created IT plans & implemented the same at plant level in Global businesses have challenges because of the local
cultures, regulations, customizations & support requirements
• Acted as member of Architecture Review Board for reviewing design, implementation & deployment of all applications
/solutions from Infrastructure & security point of view.
• Handled Budget & Capacity planning for System Support Group functional areas keeping in mind future trends.
• Responsible for managing the overall Technology Architecture, the management of multiple information &
communications systems & projects, including ERP, Wide Area Network, Messaging System, entire voice & data
infrastructure including Data
• base Management, Data Centre Management, MPLS VPN infrastructure. Network, Office automation, etc.
• Manageded change / new technology implementation – as business with their focus on cost & delivery, while running
on the existing technology may be reluctant to change. Anticipate & react to major technology changes within
industry to ensure that the Company remains in pace with the new developments
• Oversaw IT Infrastructure framework design, execution and ERP implementation plan and execution for new locations
(India); integrated new project management processes to enhance overall management & activity tracking.
• Managed Data storage, Application service providers, Network service providers and Facilities Management
providers in line with SLAs, quality of service and other deliverables
• Provided skill set requirement, assisted HR department in hiring & training of personnel for IT department
Highlights:
• 2.35 Million $ Cost Savings on Various IT Initiatives. Strategy Planning & execution of new facility from IT-
Infrastructure perspective.
• Ensurred smooth functioning of IT systems including ERP in all the plants. Database & system
administration/Development -Installation & maintenance of software’s, upkeep with the objective of zero deviations
-System analysis & ERP implementation.
• Successfully guided Incidents, Problems, Data Centre & Network Support Team to track the service levels.
• Offered secure remote data access solution especially SAP for the mobile users by implementing SSL VPN & 2 factor
authentication with NeoAccel SSL VPN Accelerator; increased the end user productivity & efficiency
• Establishing common products & related norms & standards. Providing required guidance & support for same
• Industry standards for IT effectives & performance management (e.g., ITIL, CMMI) as well as cost management &
benchmarking
• Identified & implemented policies, process control documents & SOP for Datacenter & systems operations
• Spearheaded the following:
o Business Continuity Management & Disaster Recovery for Risk Mitigation Plan
o Disaster Recovery & BCP planning according to BCM/BS25999, Major Deliverables include: defining, planning,
teaming, testing, reporting, gap analysis of BCP test results. This also includes: Submission of final report to
management
Previous Experience
Sep’08-May’09 with Team Computers Pvt Ltd as a Service Manager – IT (Infrastructure Management Operations & DC)
Dec’07-Aug’08 with Progressive Infotech Pvt Ltd, Noida as an System Administrator IT
Education
• MBA (Information Technology) from Advance College of Mgmt & T,ech, Gr. Noida with A+ Grade
• B.Tech in Electronics & Communication Engineering, Manav Bharti University, HP

3. Certifications
• CCNA (Certified), ITIL v3 (Certified), MCSE, PMP (Trained), DISM (Diploma in Software Management)
IT Skills
Servers: IBM / HP (Blade) / DELL / FujitSu, IBM X Series etc.
Routers & Switches: Cisco, Dax, Maipue, Neptune, Nortel, Avaya
Server OS: MS Windows 2012/2008 Standard/Enterprise Server.
Mail Server: Microsoft Exchange Server 2010/2007 Standard/Enterprise Server.
Client OS: MS Windows 8, 7, Vista
Application: ERP (SAP, JD Edwards & Microsoft Navision) Tally, CRM, MS Office Suite 2013, 2010,
2010. HIS (Hospital Information System), Windows Domain (AD, GPO)
Backup Tool: MS DPM, VERITAS, Quantum PX720 & NetVault.
Remote Mgmt. Tools: RDP by windows, Team Viewer, NetOp Remote Control.
Enterprise Security: Cisco ASA Firewall, Sonicwall Firewall, Symantec Corporate Edition, Trend Micro &
Websense
Disk Storage: EMC DMX4, IBM System Storage DS3400 & Expansion Kit-EXP3000
Monitoring Tool: What’s Up Gold (Enterprise Edition) Windows Network Monitor Tool & Windows Event
Viewer
Database: Microsoft SQL Server 2008, 2012 / Oracle 10G.
• Exchange Server, Hyper – V, MS System Centre Suite, Citrix – XenDesktop & HSD, Store Policy, Active Directory
Infrastructure, Group Policy, AD Backup, Software Deployment, User & Groups Management.
• Routing Protocol (Static & RIP, IGRP, EIGRP, and OSPF.BGP), MPLS, Unique Internet Gateway, ISDN lines. IP v4 & v6,
Multicasting, DMZ. Connectivity via Serial Lease Line, Radio Link (Ethernet)
Personal Details
Date of Birth: 1st
March 1980
Address: F – 18, Kalkaji, New Delhi - 110019
Languages Known: English and Hindi