Brandon Casey is seeking an IT position and offers a strong academic background in IT from Lincoln Technical Institute. He has experience with computer repair, troubleshooting, networking, help desk support, and customer service. He is recognized for his technical troubleshooting skills to rapidly resolve challenging issues. He has received awards for his customer service skills and was employee of the month. He is proficient in various computer systems, languages, and testing.

1. Brandon Casey
380 East Putnam Rd
Putnam, CT 06260
Home: (401) 744-8751
Bpcasey@live.com
• Lincoln Technical Institute graduate offering a strong academic background in IT combined with
excellent experience with computer repair, troubleshooting and networking.
•Desktop repair/support, Networking, Help Desk experience and great customer service.
•Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve
challenging technical issues.
•Consistently awarded for great customer service including employee of the monthly as well obtaining
gold status as a help desk support.
• Quickly learn and master new technology; equally successful in both team and self-directed settings;
and proficient in a range of computer systems, languages, tools, and testing.
Education
Lincoln Technical Institute, Lincoln RI
Classes completed:
• Office Applications
• Customer Service and Help Desk Operations
• Networking Tools and Techniques
• Advanced PC Repair and Support
• Desktop Operating Systems Windows 7
• Microsoft Windows Server 2008 Active Directory
• Microsoft Windows 2008 Infrastructure
• Security +
• Servers, Routers and Switches
• Network Defense and Countermeasures
• Ethical Hacking and Network Defense
Technology Summary
• Certifications: Lincoln Tech Computer Networking and Security Certification, CompTIA A+, PC Pro,
Networking Pro, and Security Pro
• Systems: Windows XP, Vista, 7, 8, and 10, Server 2008 and 2003, Active Directory, DOS, and Epic
• Awards: CVS Gold Help Desk Agent and Employee of the Month
Experience
CVS, Smithfield RI
Sr. Technical Support Representative
2014 - Present
- Documents problems, completes problem tickets and requests information in the support tools.
Maintains knowledge with accurate up-to-date information relating to current policies, procedures, and
troubleshooting techniques. Must effectively manage call workload.Provide superior customer support by

2. analyzing, diagnosing and resolving problems and request within service level agreements.Required to
meet certification requirements and performance standards including:
- Calls handled per shift. Schedule Adherence/Utilization. Average QA Score. 1st Call Resolution.