The document discusses feedback and its importance in design thinking work. It provides an overview of why feedback is needed, how to effectively give and receive it, and potential barriers to communication. Some key points include: - Feedback is crucial for design thinking projects as it allows people to learn, improve ideas through iterations, and gain acceptance for their ideas. - Both verbal and nonverbal communication can impact feedback, and it is important to be aware of potential noise or barriers like culture, environment, or psychological factors. - Constructive feedback should be specific, solution-focused, and descriptive rather than judgmental. It is best delivered through active listening and in a respectful, helpful manner. - When giving

1. feedback
why
how
what
when
jochen
gürtler
january
15th
2013
school
of
design
thinking,
hpi,
potsdam

2. WHO
is
jochen?
2

3. feedback
what
is
it?
why
should
we
give
it?
why
do
we
need
it?
when
should
we
give
it?
how
should
we
give
it?
what
is
good
feedback?
how
to
handle
feedback?
why
do
we
talk
about
it
at
all?
ABOUT
this
session
3

4. WHY
do
we
talk
about
FEEDBACK?
4

5. PEOPLE
leaving
their
comfort
zones
5

6. SPACE
for
trying
out,
going
wild
and
failing
6

7. itera9ve
PROCESS
for
con9nuously
learning
7

8. design
thinking
create
space
trus<ul
atmosphere
to
innova>on
by
combining
the
try
things
out
and
to
fail,
open
&
right
people,
the
needed
space
construc>ve
feedback
culture
and
a
suppor>ng
process.
within
teams.
people
leave
comfort
zone
&
process
itera>ons
to
learn
do
things
differently,
learn
and
and
to
further
develop
ideas
grow
during
work
needs
need
feedback
at
any
>me
feedback
FEEDBACK
is
key
for
design
thinking
work
8

9. WHY
do
we
need
FEEDBACK?
9

10. gain
acceptance
of
ideas
and
ourselves
understand
others
&
be
understood
learn
from
others
and
teach
others
develop
informa>on
express
feelings
and
emo>ons
clarify
roles
and
responsibili>es
achieve
coordinated
ac>ons
WHY
do
we
communicate
at
all?
10

11. but
COMMUNICATION
can
be
tricky
11

12. SEMANTICS
influences
communica9on
12

13. CULTURE
influences
communica9on
13

14. ENVIRONMENT
influences
communica9on
14

15. psychological
barriers
semanZc
barriers
idiom,
slang
precondi>ons,
fears,
desires,
techno-­‐blabla,
buss-­‐word
bingo,
“blind
fleck/spots”
language
levels
psychical
barriers
noise,
misconcepZon
barriers
comfort
zone,
viola>ons
misunderstanding
verbal
or
non-­‐
social
/
cultural
barriers
verbal
social
status,
cultural
(bad)
Zming
background
be
aware
of
NOISE
in
your
communica9on
15

16. paralanguage
volume,
proxemics
psychical
distance
tone,
pitch,
inflec>on,
speed,
between
the
sender
and
the
non-­‐words
receiver
kineZcs
facial
expression,
eye
chronomics
using
>me
as
a
contact,
body
movement,
communica>on
device
posture
appearance
grooming
and
dress
be
aware
of
NON-­‐VERBAL
communica9on
16

17. open
self
informa>on
about
blind
self
informa>on
you
yourself
that
you
and
others
don´t
know
but
others
know
know
about
you
hidden
self
informa>on
you
unknown
self
informa>on
know
about
yourself
but
others
about
yourself
that
neither
you
don´t
or
others
know
the
JOHARI
window
17

18. avoid
misunderstandings
in
communica>on
find
differences
between
your
self
percepZon
and
the
percepZon
of
others
about
your
learn
about
your
blind
self
learn
and
grow
in
general
good
reasons
for
FEEDBACK
18

19. HOW
do
we
give
useful
FEEDBACK?
19

20. 55%
is
body
language
(seeing)
38%
is
tone
of
voice
(listening)
7%
is
based
solely
on
words
(reading)
feedback
is
MORE
than
words
we
say
20

21. ac>ve
listeners
take
ac>ve
listeners
do
not
responsibility
for
interrupt
understanding
what
the
sender
is
trying
to
communicate
ac>ve
listeners
ask
if
they
ac>ve
listeners
show
interest
do
not
understand
with
words,
mimics
and
gestures
ac>ve
listeners
only
listen
ACTIVE
LISTENING
is
simplest
feedback
21

22. define
the
context
or
situa>on
explain
your
emo>ons.
talk
for
yourself
suggest
changes
or
improvements
3
steps
to
CONSTRUCTIVE
FEEDBACK
22

23. offered
(not
imposed)
specific
(not
general)
self-­‐centered
(speak
for
Zmely
yourself)
focused
on
soluZons
(not
focused
on
content
(not
on
problems)
person)
balanced
(not
one-­‐sided,
clear
and
straight
include
posi>ve
aspects
descripZve
(not
judging)
an
honest
offered
to
help
friendly
WHAT
is
good
feedback?
23

24. 1.
soil
(praise)
I
like
your
vivid
4.
suggesZon
maybe
you
can
presenta>on
…
consider
…
,
have
you
thought
2.
observaZon
i
saw
that
you
about
…
…
,
you
have
men>oned
...,
you
5. suggested
impact
you
have
pointed
out
…
would
clarify
...,
your
ideas
3.
impact
it
was
interes>ng
for
would
be
more
compelling
...
me
to
see
that
…,
i
have
not
6.
tone
altogether
i
enjoyed
it
..
understood
…
thanks
for
your
efforts.
enjoy
your
FEEDBACK
BURGER
24

25. be
sure
to
taste
your
words
before
you
spit
them
out.
before
your
start
your
FEEDBACK
25

26. HOW
do
we
handle
FEEDBACK?
26

27. feedback
is
a
GIFT
27

28. control
your
defensiveness
check
with
others
to
listen
acZvely
to
understand
determine
the
reliability
of
defer
judgment
the
feedback
respect
what
you
hear
remember
only
you
have
ask
quesZons
to
clarify
the
right
and
the
ability
to
decide
what
to
do
with
be
approachable
your
feedback
HOW
to
handle
feedback?
28

29. “feelings
are
much
like
waves,
we
can´t
stop
them
from
coming
but
we
can
choose
which
one
to
surf.”
-­‐
Jonatan
Mårtensso
NOBODY
can
create
your
emo9ons
29

30. your
QUESTIONS
&
FEEDBACK
please
30