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Communication management
Communication involves the sharing of ideas, experiences, knowledge, and feelings through symbolic messages. There are various types of communication including downwards, upwards, and lateral communication. Effective communication requires the message to be clear, concise, accurate, relevant, timely, meaningful, and applicable to the situation. Barriers to communication can include language, values, beliefs, gender, economic status, education, physical barriers, attitudes, timing, understanding of the message, and trust. New communication technologies provide immediate access to information and people but also require strategies like ensuring feedback, completeness of messages, and disconnecting regularly to balance their effects.
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Communication management
- 1. What is communication Communicationcan be defined as the process by which people share ideas, experience, knowledge and feelings through the transmission of symbolic messages. The means of communication are usually spoken or written words, pictures or symbols.
- 2. What are themost common ways we communicate Written Word
- 3. Types of Communication DownwardsCommunication : Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feed back, approval to highlight problems etc. Upwards Communications : It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals. Lateral or Horizontal Communication: Among colleagues, peers at same level for information level for information sharing for coordination, to save time.
- 4. HIERARCHY LEVEL Executive Director VicePresident A.G.M. Manager Supervisor Forman Supervisor3Supervisor1 Supervisor2 Manager Horizontal Comm.
- 5. Communication Key Elements •Message • Source (sender) • Channel • Receiver • Filter • Feedback
- 6. Characteristics of effective communications Effectivecommunication requires the message to be: Clear and concise Accurate Relevant to the needs of the receiver Timely Meaningful Applicable to the situation
- 7. Characteristics of effective communicator Aneffective verbal communicator: Clarifies Listens Encourages empathically Acknowledges Restates/repeats An effective nonverbal communicator: Relaxes Opens up Leans toward the other person Establishes eye contact Shows appropriate facial expressions
- 8. How Well DoYou Listen Listening Skills Hear the message. Interpret the message. Evaluate the message. Respond to the message.
- 9. Barriers to communication •Language • Values and beliefs • Sex/gender and age • Economic status • Educational level • Physical barriers • Attitude • Timing • Understanding of message • Trust
- 10. New Technologies forCommunication Informational databases Electronic mail systems Voice mail systems Fax machine systems Cellular phone systems
- 11. How Do NewTechnologies Affect Behavior? Fast, immediate access to information Immediate access to people in power Instant information exchange across distance Makes schedules & office hours irrelevant May equalize group power May equalize group participation
- 12. Strive for message completeness Tips forEffective Use of New Communication Technologies Build in feedback opportunities Provide social interaction opportunities Don’t assume immediate response Is the message really necessary? Regularly disconnect from the technology Provide social interaction opportunities