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Facing Today's Communication Challenges

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Agassiz Adult Education Centre
Agassiz Adult Education Centre

The document discusses key topics in business communication, including trends in the modern workplace, the communication process, barriers to effective listening, tips for improving listening and nonverbal communication skills, and considerations for communicating across cultures. It emphasizes that communication is a two-way process and effective listening requires training and practice to overcome natural misconceptions. It also stresses the importance of cultural awareness and sensitivity when communicating with diverse audiences.

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ESSENTIALS OF BUSINESS COMMUNICATION 4 TH CANADIAN EDITION Mary Ellen Guffey, Brendan Nagle ISBN 0-17-622414-9
CHAPTER 1 ,[object Object],[object Object],Ch. 1-
TRENDS IN THE NEW WORKPLACE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ch. 1-
TRENDS IN THE NEW WORKPLACE Ch. 1- Communication Skills: Essential for succeeding in the new world of work.
THE PROCESS OF COMMUNICATION Ch. 1- Receiver “ understands” message Sender has idea Possible additional feedback to receiver Sender encodes message Receiver decodes message Channel carries message Feedback travels to sender NOISE NOISE
THE PROCESS OF COMMUNICATION Ch. 1-
BARRIERS TO EFFECTIVE LISTENING ,[object Object],[object Object],[object Object],[object Object],Ch. 1-
BARRIERS TO EFFECTIVE LISTENING ,[object Object],[object Object],[object Object],Ch. 1-
TEN MISCONCEPTIONS ABOUT LISTENING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ch. 1-
TEN MISCONCEPTIONS ABOUT LISTENING ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ch. 1-
TIPS FOR BECOMING AN ACTIVE LISTENER ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ch. 1-
TIPS FOR BECOMING AN ACTIVE LISTENER ,[object Object],[object Object],[object Object],[object Object],Ch. 1-
NONVERBAL COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ch. 1-
NONVERBAL COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],Ch. 1-
TIPS FOR IMPROVING YOUR NONVERBAL SKILLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ch. 1-
CULTURE AND COMMUNICATION ,[object Object],Ch. 1-
CULTURE AND COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ch. 1-
CULTURAL VALUES COMPARISON ,[object Object],[object Object],[object Object],[object Object],[object Object],Ch. 1-
REFLECTING CULTURAL VALUES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ch. 1-
REFLECTING CULTURAL VALUES ,[object Object],[object Object],[object Object],[object Object],Ch. 1-
CULTURE AND COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],Ch. 1-
CULTURE AND COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],Ch. 1-
IMPROVING COMMUNICATION WITH MULTICULTURAL AUDIENCES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ch. 1-
IMPROVING COMMUNICATION WITH MULTICULTURAL AUDIENCES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ch. 1-
EFFECTIVE COMMUNICATION WITH DIVERSE WORKPLACE AUDIENCES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ch. 1-

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Facing Today's Communication Challenges

  • 1. ESSENTIALS OF BUSINESS COMMUNICATION 4 TH CANADIAN EDITION Mary Ellen Guffey, Brendan Nagle ISBN 0-17-622414-9
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  • 4. TRENDS IN THE NEW WORKPLACE Ch. 1- Communication Skills: Essential for succeeding in the new world of work.
  • 5. THE PROCESS OF COMMUNICATION Ch. 1- Receiver “ understands” message Sender has idea Possible additional feedback to receiver Sender encodes message Receiver decodes message Channel carries message Feedback travels to sender NOISE NOISE
  • 6. THE PROCESS OF COMMUNICATION Ch. 1-
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