There are several factors that help listening skills, including intelligence, verbal competence, and motivation. The listening process involves leveling to understand information, sharpening one's focus, and assimilating the information. There are different types of listening from passive to active, where active listening involves fully leveling and assimilating the information from the speaker. Good listening provides benefits like a wider perspective, increased competence and objectivity. Essentials for good listening are having a positive attitude, concentration, interaction and question/answer sequences. Deterrents to listening include a lack of interest, ego issues, focusing on oneself, fears, and preconceived ideas.

1. LISTENING SKILLS
Dr. Megha Virmani Arya

2. Factors that help in listening
• Intelligence
• Verbal competence
• Motivation

3. The Listening Process
•Leveling
•Sharpening
•Assimilation

4. Types of Listening
Types Manner
1) Passive
2) Marginal
3) Projective
4) Sensitive /Empathetic
5) Active
1. Hearing and not listening
takes place
2. Superficial listening takes
place
3. Message sent is received
within the receivers own frame
of reference
4. An attempt is made to match
the perception of the receiver
with that of the sender
5. Leveling and assimilation
takes place

5. STRATEGIC MANOEUVRES
1. Cognitive – state of thoughts and beliefs
2. Affective – state of emotions
3. Conative – state of intention and motivation

6. POSITIVE CONNOTATIONS OF GOOD
LISTENING
1. Wider perspective
2. Increased sense of competence
3. Increased sense of mastery
4. Greater objectivity and open – mindedness
5. Decreased defensiveness

7. ESSENTIALS FOR GOOD LISTENING
• Positive Attitude
• Concentration
• Interaction
• Question – Answer Sequences

8. DETERRENTS TO THE LISTENING PROCESS
1) Lack of Interest
2) The Ego – basic communication block
3) Involved with the self
4) Imperfect past/ present tense/ uncertain future
5) Fear
6) Preconceived ideas and notions
7) The familiarity trap
8) Stress