This document discusses listening skills and the importance of effective listening. It defines listening as the ability to accurately receive and interpret messages in communication. Active listening is described as fully concentrating on what is being said rather than just passively hearing. The key aspects of active listening are attitude, attention, and adjustment. Effective listening involves stopping talking, preparing to listen, putting the speaker at ease, avoiding distractions, empathizing, being patient, and avoiding personal prejudice. The virtues of listening include acknowledgement, building trust, broadening perspective, increasing patience, making one more approachable, minimizing stress and tension, helping in conflict resolution, and increasing the scope for learning.

1. Listening Skills.
Prof Piyalee Bhattacharya.

3. Percentage of
time devoted
to listening

4. What is Listening?
Listening is the ability to accurately
receive and interpret messages in
the communication process.
Listening is key to all
effective communication.
Without the ability
to listen effectively, messages are
easily misunderstood.

5. Active Listening
'Active listening' means,
full concentration on what is being
said rather than just passively
'hearing' the message of the
speaker.
The three "As," of Active Listening
 Attitude
 Attention
 Adjustment

6. Effective
Listening skills.
 Stop Talking
 Prepare self for Listening.
 Put the speaker at ease.
 Avoid distractions.
 Empathize.
 Be Patient.
 Avoid Personal Prejudice.
 Listen to the tone.
 Listen to the ideas.
 Watch out for non verbal
communication.

7. Virtues of Listening
 Acknowledgement.
 Builds Trust.
 Broadens Perspective.
 Increases Patience.
 More approachable.
 Minimizes stress & tension.
 Help in conflict resolution.
 Increases scope for learning.

8. Listening of
Powerful form of
acknowledgement.
It is a way of saying you are
important!!

9. Builds stronger
relationship.
…………….. Creates a desire to cooperate
among people because they feel they are
acknowledged and accepted.

10. Creates acceptance
and openness
……….. Conveys the
message that “I am not
judging you.”

11. Listening Leads to
Learning.
….. Openness encourages
personal growth and
learning.

12. Listening reduces stress and tension
Minimizes confusion and misunderstanding,
eliminating related stress and tension.

13. Listening helps in
conflict resolution.
Most of the conflict result
from the need to be
heard!!

14. Listening promotes
being heard
“ Seek first to understand than
be understood”.

15. Thank You.