The document discusses the three components of effective communication: verbal messages, para-verbal messages, and non-verbal messages. It states that these components are used to send clear, concise messages and to correctly receive and understand messages. Specifically, it provides details on how to effectively use verbal messages, and the roles of para-verbal and non-verbal messages in communication. It also outlines best practices for listening, barriers to communication, and concludes that effective communication is two-way, involves active listening and feedback, and is clear, accountable, and stress-free.

1. Effective Communication

2. Involves three components……..
• Verbal Messages
• Para-verbal Messages
• Non-Verbal Messages

3. Components are used to:
• Send clear, concise messages
• Receive and correctly understand messages sent to
us

4. Sending Messages

5. Effective Verbal Messages
• Are brief, succinct and
organised
• Are free of jargon
• Do not create resistance in
the listener

6. Non-Verbal Messages
• Account for about 55% of
what is perceived and
understood by others
• Are conveyed through our
facial expressions as well as
our postures and gestures

7. Para-verbal Messages
• Account for about 38%
of what is perceived and
understood by others
• Include the tone, pitch
and pacing of our voice

8. Receiving Messages

9. Listening
• Requires concentration
and energy
• Involves a psychological
connection with the
speaker
• Includes a desire and
willingness to try and see
things from another's
perspective
• Requires that we suspend
judgment and evaluation

10. Key Listening Skills
• Non-Verbal
– Giving full physical attention to the
speaker
– Being aware of the speakers non-
verbal messages
• Verbal
– Paying attention to the words and
feelings that are being expressed
– Using reflective listening tools

11. Verbal Communication Tools
• Paraphrasing
• Reflecting Feeling
• Summarizing
• Questioning

12. Barriers to Effective
Communication

13. Verbal Barriers
• Attacking
– interrogating,
criticising, blaming,
shaming
• “You messages”
– moralizing, preaching,
advising, diagnosing
• Showing Power
– ordering, threatening,
commanding, directing

14. Non-verbal Barriers
• Flashing or rolling eyes
• Quick or slow movements
• Arms crossed, legs crossed
• Gestures made with exasperation
• Slouching, hunching over
• Poor personal care
• Doodling
• Staring at people or avoiding eye
contact
• Excessive fidgeting with materials

15. Effective Communication………
• It is two way
• It involves active listening
• It reflects the accountability of speaker and listener
• It ustilises feedback
• It is free of stress
• It is clear

16. Kind words can be
short and easy to
speak, but their
echoes are truly
endless.

17. For more questions feel free to contact
vravindra@ventechsolutions.com
Thank you!