In order to begin the process improvement effort you first need to understand your organization from both the inside and the outside.

1. Foundations of
process
improvement
A TLS Continuum Guide to
Process Improvement

2. 1 Where do we begin?
2 Use of the SIPOC

3. Where do we begin?
Understand your organization
Understand organizational processes
Understand your role in the processes

4. Where do we begin?
How would you answer these questions?
What does your job description tell you
about your role in your organization?
To what extent are you involved in the
HR function in your organization
To what extent are you involved in the
organizational improvement process?

5. Where do we begin?
How would you answer these questions?
If an individual employee takes the initiative
to make a change to a process how does
management respond?
Has management ever told you that is just not
the way we do things around here?
Do you pigeonhole human capital assets?

6. Understanding your processes
Simple tool is used by the TLS Continuum called a
SIPOC diagram
Looks at the role of the stakeholders and the
associated processes that influence the success of
your organization

7. SIPOC Components
Five factors
Stakeholders
Inputs
Processes
Customers
Outputs

8. SIPOC Components
Stakeholders are any entity that influences the process
in any fashion both internally and externally to the
organization
There is a difference between stakeholder and
shareholder.
Only the stakeholder goes beyond owning a piece of the
organization

9. SIPOC Components
Inputs are those actions that are critical to the
organization
The action is an input

10. SIPOC Components
Every organization has its processes
Inputs need to be aligned with the correct processes
Inputs designed to enhance the process

11. SIPOC Components
Consider this formula:
Stakeholder = input = process = outputs
What is the benefit of the input to the process that
yields a particular result ( output)

12. SIPOC Components
Every process has an end user in the form of a customer
Who benefits from the delivery of the process?

13. SIPOC Diagram – Recruitment Process
Suppliers
• Word of Mouth
• Hiring Manager
• Stakeholders
• Candidates
• Recruiters
• Management
• Human Capital
Assets
• Internet
• Social Media
• Print Media
• Trade Associations
• Alumni
• Colleges
• Social Organizations
Inputs
• Candidates
• Job requirements
• Talent needs
• Skills Candidates
• Job requirements
• Referrals
• Potential
candidates
• Potential
candidates
• Training Referrals
• Referrals
Process Outputs
• Innovations
• new skills
• New ideas
• Offer to hire
Customers
• Management
• Stakeholders
• Human Capital
Assets
• Hiring Managers
Requirements
• Right Person
• Right Place
• Right Time
Source
Candidate
Interview
candidate
Extend
Offer
Offer
acceptance
Onboarding
• Interviews
• On-boarding
• Training
• Candidate
Selection
• Candidate
Sourcing
• Offer to hire
© 2015 Daniel Bloom & Associates, Inc

14. SIPOC Tool Process
From the Lean Six Sigma Pocket Tool Box by Michael George
1. Identify the process boundaries and key activities
2. Identify the key outputs and their customers
3. Identify the inputs and suppliers
4. Identify the critical-to-quality requirements

15. Lessons Learned
1 Need to know the total organization
2 Need to know your role
3 Need to understand the customer
4 Need to develop a clear view of who
contributes what to the process

16. MORE INFORMATION?
Daniel Bloom
SPHR, Six Sigma Black Belt
Chief Executive Officer
Daniel Bloom &Associates, Inc.
PO Box 1233
Largo, FL 33779
(727) 581-6216
dan@dbaiconsulting.com
http://www.dbaiconsulting.com