The document discusses the process of transformation in business. It notes that transformation is ultimately about changing business processes. Some common factors that enable transformation include designing customer experiences, improving productivity, capitalizing on information ubiquity, digitalizing execution, optimizing technology usage, and reimagining business models. Roadblocks to transformation include focusing on the wrong problems and conducting a narrow search. The document advocates reframing problems, widening the search, and transforming processes in order to achieve organizational transformation.

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Riyadh, February 2016
Roger Tregear
The Process of
Transformation

2. 2© Roger Tregear, Leonardo Consulting 2016
change, transform, novelty,
innovation, simpler, cheaper,
agile, flexible, faster, responsive…
Transformation
?
Ultimately, it’s about
changing business processes

3. 3© Roger Tregear, Leonardo Consulting 2016
Transforming… check-in

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Transforming… car registration

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Transforming…
everything?

6. 6© Roger Tregear, Leonardo Consulting 2016
Common factors
? Design the customer experiences
 Improve productivity
 Capitalize on information ubiquity
 Digitalize execution
 Optimize technology usage
 Reimagine business models

7. 7© Roger Tregear, Leonardo Consulting 2016
Common factors
? Reframe the problem
 Challenge the need
 Customer experience
 Productivity
 Ubiquity of information
 Digitalization
 Technology developments
 Identity management

8. 8© Roger Tregear, Leonardo Consulting 2016
Functional
Organization
Process
Organization
Managing resources
Creating,
accumulating,
& delivering
value
Reimagining
management

9. 9© Roger Tregear, Leonardo Consulting 2016
Roadblocks to (process)
transformation
1. Wrong problem
2. Narrow search

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The problem
with problems

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Reframe the problem
Check-in queue
management
to seat-to-seat
 Shopping list to shipping list
 Check-in to check through
 Passport check to data check
 Regular check-up to continual assessment

12. 12© Roger Tregear, Leonardo Consulting 2016
Threats
to the process
Weaknesses
of the process
Negative Bias
Strengths
of the process
Opportunities
for the process
W
T
S
O
Positive Bias
Propertyof
theprocess
Propertyof
theecosystem
Widen the
search

13. 13© Roger Tregear, Leonardo Consulting 2016
Removing roadblocks
to transformation
 Reframe the problem
 Widen the search
 Transform processes

14. 14© Roger Tregear, Leonardo Consulting 2016
The process of
transformation
To achieve transformation, the
best performing processes in
any organization must be the
processes of process
management & improvement

15. 15© Roger Tregear, Leonardo Consulting 2016
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