TLS Continuum How to Guide - Project Manifesto nature of a cross-functional team
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The document discusses the roles of cross-functional teams in process improvement projects. It describes five key roles: the Champion acts as a buffer between the team and senior management; the Sponsor selects the project and provides resources; the Leader keeps the team on track; the Coach helps select members and clarifies roles; and team members are subject matter experts who handle assignments. Effective cross-functional teams for process improvement include representatives from management, finance, customers, HR, unions, and employees with subject matter expertise.
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TLS Continuum How to Guide - Project Manifesto nature of a cross-functional team
- 1. Project Manifesto – The Nature of a Cross-Functional Team A TLS Continuum Guide to Process Improvement
- 2. Cross Functional Team Roles This How to Guide is based in part on Peter Scholtes’s Team Handbook
- 3. Cross Functional Team Roles Crux of process improvement Touches all segments of the organization Diversity of Thought Subject Matter Experts Representsa management-employee partnership
- 4. Teams – Key to Successful Improvement
- 5. Cross Functional Team Roles The Champion The Sponsor The Leader The Coach Team Member/Subject Matter Experts
- 6. Cross Functional Team Roles The Champion Buffer between team and senior management Buffer between team and the organization Makes argument for the project
- 7. Cross Functional Team Roles The Sponsor Selects and defines project Identifies Coach and Team Leader Selects team members
- 8. Cross Functional Team Roles The Sponsor Drafts project charter Reviews project progress Provides needed resources
- 9. Cross Functional Team Roles Team Leader Help select team members Clarifies roles and responsibilities of team Keeps team on track
- 10. Cross Functional Team Roles Team Leader Lead meetings Makes recommendations for changes during process
- 11. Cross Functional Team Roles The Coach Needs people, technical and teaching skill Helps select team members Clarifies team roles Regularly meets with team members to chart needs
- 12. Cross Functional Team Roles Team Member The on-the-ground subject matter expert Helps refine project charter Helps facilitate meetings Handles assignments Helps with administrative tasks
- 13. Who Should be on the Team? Anyone who owns the process in any way Management representative Financial representative Major customer(s) HR representative Union management (If applicable) Employee SME members
- 14. MORE INFORMATION? Daniel Bloom SPHR, Six Sigma Black Belt Chief Executive Officer Daniel Bloom &Associates, Inc. PO Box 1233 Largo, FL 33779 (727) 581-6216 dan@dbaiconsulting.com http://www.dbaiconsulting.com