Marisol Almeron is seeking a new position that utilizes her 9 years of experience in tourism and travel customer service roles. She has a proven track record of solving customer issues professionally and maintaining a positive attitude. Almeron is passionate about her work and takes pride in helping customers. She has strong communication, problem-solving, and organizational skills and thrives in fast-paced environments.

1. MARISOL ALMERON
Bur Dubai, Dubai, United Arab Emirates( c ) 00971556328409  m_labrador9@yahoo.com
Dear Sir/Madam,
Are you looking to add a motivated problem solver with superior customer relation skills to your team? I believe that my
variety of experience, upbeat attitude and ability to learn under tight deadlines will make me an effective asset to the
company.
I am currently working as head of Data Entry Team in Illusions/IWTX contracting Department. I am responsible for
maintaining the Hotel/Service content and ensure that we are providing them the accurate products direct onto their
B2B, B2C or B2B2C Channels. During my nine years in the travel and tourism, I have worked for 2 companies only In
Dubai, United Arab Emirates. My first work was Data Entry executive in Travel and Tours Company then I had an
opportunity to work in Illusions (A Global Technology Company where we are providing travel software for Tour
Operators and DMC) as a Customer service Executive then Manager in Data Entry Department.
I have strong understanding and knowledge in Tourism Industry with over 9 years’ experience and I am passionate for
what I am doing. I thrive in team settings, work efficiently and always stay cool under pressure. The qualities I know I will
bring to your team include:
• Customer Service: I have a proven track record in solving customer issues related to product use, in an effective
and professional manner.
• Professional Attitude: I have a knack for always staying positive and upbeat, regardless of the situation, whether
it's an unhappy customer or an unusually busy call volume. I enjoy meeting new people and can work under pressure. I
also have strong organizational and multi-tasking skills along with the ability to deal with customer issues and
emergencies as they arise.
• Passion and Motivation: I have a true passion for work and take pride in helping make customer happy. I am also
highly motivated to progress in my career and eager to grow and succeed in a fast-paced environment.
I've attached a resume with more information about my background and how it helps make me the perfect fit for the
position. I feel confident that based on my background and outgoing personality, that I could step in and start making a
great contribution to your company. Thank you for your time, and I look forward to hearing from you soon.
Sincerely,
Marisol Almeron

2. MARISOL ALMERON
Bur Dubai, Dubai, United Arab Emirates( c ) 00971556328409  m_labrador9@yahoo.com
PROFESSIONAL SUMMARY
Motivated person offering a strong work ethic and positive attitude. Highly effective in fast-paced work environments.
SKILLS
Soft Skills:
Ability to work under pressure
Advanced interpersonal skills
Communication skills
Relationship/team building
Commitment to quality and service
Leadership
Problem Solving
Strong Work Ethic
Time Management
Hard Skills:
Knowledgeable of Microsoft office applications (MS Word, PowerPoint and Excel etc).
Illusions System (on-line Travel Software)
Quality control
WORK HISTORY
Data Entry Manager – iWTX
Illusions Online Arabia FZ LLC – Dubai Media City, Dubai, United Arab Emirates
Supervised and coordinated data entry team workflow.
Collaborated with Data Entry Team to ensure the delivery of efficient, high-quality service.
Successfully initiated and implemented Gateway Project which resulted in getting the site go on live in B2B and B2C channels.
Achieved high customer satisfaction for handling effectively the client issues and request.
Enhanced company reputation by achieving our deadline and make our client happy and satisfied.
Provided coaching, mentoring, and consultation to my team to enhance staff development.
Responsible on maintaining Hotel/Service content onto Gateway system.
Ensure all the rates, promotions and Hotel updates are loaded accurately onto Gateway System.
Client Service Executive – Helpdesk/Operations Department
Illusions Online Arabia FZ LLC – Dubai Media City, Dubai, United Arab Emirates
Resolve customer issues via Gemini, email and phone concerning illusions system (travel software).
Assist customer request and queries with regards on the system.
Involved in the quality assurance of software development and deployment. This to ensure that the new development is working properly
without any issues.
Working with software developers.
Working on multiple client sites at one time.
Writing bug reports.
Senior Contracting Executive - Contracting Department
SNTTA Emir Tours – Al Garhoud Dubai, United Arab Emirates
Loading Hotel/Service contracts and maintaining stop sales and supplier daily updates and changes.
Responsible of updating the online system and ensure that the rates and information are accurate.
Responsible for sending signed contract agreement to the Tour Operator and Contracted rates to Hotels.
Maintaining filing system and updating the ISO file.
Handling Hotels, Suppliers and Client database.
Had training for 2 months in Reservations Dept.
EDUCATION
Bachelor of Science: Computer Science
University of Perpetual Help Dalta System – Las Pinas, Philippines
Bachelor of Science: Education
University of Perpetual Help Dalta System – Las Pinas, Philippines
June 1999 – March 2002 (Under Graduate)
June 1998 – March 1999
ADDITIONAL INFORMATION
Age: 34 years old
Nationality: Filipino
Language: English and Tagalog