Mohamed Ramadan is seeking a supervisor position in customer service in Dubai. He has a bachelor's degree in media and press from Al Menoufyia University in Egypt. He has over 3 years of experience in customer service roles for TE Data ADSL in Egypt and Sharaf DG in Dubai. He is proficient in English and Arabic and has strong communication, problem solving, and customer service skills.

1. MOHAMED RAMADAN
Mob. 00971 521541885
E-Mail: mohamedrezq90@hotmail.com
Current Location: DUBAI-UAE
Career Goal
Earnestly looking for an opportunity on Supervisor level in the field of Front Offices,
with the dynamic and progressive organization, Where allows me to successfully
utilize my knowledge and creativity, Also to obtain job in challenging and dynamic
environment in the service sector that offers professional growth while being
resourceful, innovative & flexible where I can administer and enhance my skill,
where I would use my qualification and experience for the mutual benefits.
Education
 Faculty of Art – Al menoufyia University, Egypt (2007 to 2011)
 Department of Media and press.
Computer Skills
 Operating system-Windows & Dos.
 Application package-MS office(Word, Excel, PowerPoint, Internet)
Personal Skills
 Self Confidence
 Positive Attitude
 Fast Learning Ability
 Hard Work Person in any situation
 Adoptable
 Ability to work in Groups, Dynamic and Worker
 Ability to learn new roles quickly
 Ability to simplify and explain my information to others
 Self-motivated, dependable and goal oriented
 Good presentation & communication skills
Communication Skills
 English (Advance Skills level Speaking and writing),
 Arabic (Advance Skills level Speaking and writing)

2. Professional Experience
CUSTOMER SERVICE AUGUST 2011 -_ DECEMBER 2014
TE DATA ADSL ALEXANDRIA _ EGYPT
 Interact with a company’s customers to provide them with information to address
inquiries regarding our service.
 Deliver qualitative services to customers.
 Deal with and solve any customer complaints and problems in accordance with
the company’s guidelines.
 Achieve the target by selling the company’s service and processing new client
accounts, collecting due invoices and approach the new services provided by the
company.
 Effectively communicate ideas, suggestions and answers.
 Maintain customer accounts, implement changes to existing accounts, and fill
documents and other paperwork.
 Provide service information to assist customers in making a decision about a
product to buy it.
 Help the company to fulfill goals related to attracting and maintaining a solid
customer base.

SALES EXECUTIVE AND CUSTOMER SERVICE MARCH 2015 -_TILL DATE
SHARAF DG _ DUBAI
 Maintain and develop good relationship with clients.
 Must act as a bridge between the company and its current Guests and future
Guests.
 answer all the customers questions and clarify to them the product descriptions
 Record the clients complain and report it to my manager.
 Review their own performance and aim at exceeding their targets.
 Must be friendly with the customers all the time.
 Must be polite attitude with all the guests.
 Convincing the clients by our products through highlight to them the very good
options and the low price that he will get through Sharaf dg.
 Try to show for him our offers and promotions.
Personal Information
 Nationality: Egyptian
 Date of Birth: 01 Sep, 1989
 Marital Status: Married.
 Religion: Islam
 Gender :Male
 Hobbies: Listening music, Playing Football, Visit New places and Driving.
 Achievement: Active participation in Sports, Cultural & social programs.
DECLARATION
I do you hereby declare that all information furnished above is true to the best of my
knowledge.
Date : Jan, 03 2016
Place: DUBAI (U.A.E) SIGNATURE;
(Mohamed Ramadan Rezk)

3. * (References will be provided upon request)