This document contains personal and professional information about Mohamed Ismail Abd Elfadeel Elkalyouby of Egypt. He is seeking a position in financial services with a focus on operational management, team leadership, and process improvements. He has a bachelor's degree in accounting and over 5 years of work experience, including his current role as a uni-teller at Emirates NBD bank where he performs cash and non-cash transactions and serves clients. He also has previous experience as an accountant and insurance representative.

1. Mohamed Ismail Abd Elfadeel Elkalyouby
Personal Information
 Nationality: Egyptian
 Date of Birth : 8 , August ,1988
 Marital Status: Single
 Military Status: exempted
 Driving License: Available
 Gender: Male
Objective
Looking for a position in the Financial Services department with a focus on Operational Management, Team
Leadership, and Process Improvements.
Education
 Graduated from Sidi Gaber Language School Class 2004/2005.
 Graduated from Faculty of commerce, English department, Accounting section, Alexandria University.
Working Experience:
Current:
Uni – Teller at Emirates NBD(National Bank of Dubai).
Job Objective:
 Perform Operation Transactions (Cash & Non Cash) in a timely and accurate manner.
 Handle, Serve and Provide operational services to clients to ensure a high quality service that meets
clients satisfaction within the banks Procedures and policies.
 Ensure Adherence to branch and regulator policies, recommendations & CBE regulations.
Job Description:
 Welcome bank’s clients , receive their instructions , validate and obtain necessary approvals , then
forward to concerned departments to ensure final execution on due time .
 Responsible to handle the various operations’ transaction in accuracy and efficiency as per bank
procedures.
 Handle customer queries & complaints, and escalate as appropriate.
 Cross selling of the bank products.
 Encourage and educate clients to use ATM machines, I Net & any other product.
 Handle the first line maintenance of house ATM.
 Handle Clients’ request efficiently, promptly as per bank’s procedures.
 Follow up the execution of clients’ instructions in co-ordination with concerned departments, to ensure
proper and accurate service delivery in timely manner.
 Safe keeping of all banks valuables.
Address: 6 Marwan Street , Sidi Gaber
Apartment Number 7
Alexandria–Egypt
Mobile: 01228122707
Home: 035432765
Email : m.ismail8888@yahoo.co.uk

2. Previous Experience:
Previously: February 2014, worked at High point furniture as a sales representative.
Job Description:
 Strive to help customers to reach style, a quality standard and the price range that meets their needs.
 Promoting and Selling Furniture Goods that meet Clients Expectations.
 Maintain contacts and build a lasting relationship based on integrity and trust.
 Provide friendly service by actively seeking out customers to identify and meet their needs.
 Knowing related inventory to sell. Knowing how to greet ,qualify, recommend and close every
customer.
Previously: February 2012, worked at High point furniture as an accountant.
Job Description:
 Prepare, examine, and analyze accounting records, financial statements, and other financial reports
to assess accuracy, completeness, and conformance to reporting and procedural standards.
 Establish tables of accounts, and assign entries to proper accounts.
 Auditing financial reports of Roushdy branch (subsidiary branch).
Previously: December 2011 – February 2012, worked for MetLife ALICO as an insurance representative.
Training: May 2009 – December 2009, Samir Mahgoob accounting office, as an accountant trainee.
Banking Skills and Qualifications:
 Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-
mail, or in person.
 Using relevant information and individual judgment to determine whether events or processes comply
with laws, regulations, or standards.
 Encouraging and building mutual trust, respect, and cooperation among team members.
 Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change
their minds or actions.
 Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and
resolving grievances and conflicts, or otherwise negotiating with others.
Languages:
Fluent English & Arabic.
Computer skills:
Excellent Command of MS Office.