Shehab Mohamed Desouky is an Egyptian national seeking a challenging position utilizing his skills and education. He has over 5 years of experience in customer service roles for Dubai Islamic Bank and Promarine. He has a bachelor's degree from Alexandria University and certificates in Microsoft, Oracle, Java, and web development technologies. He has strong analytical, planning, customer service, and relationship building skills.

1. Shehab Mohamed Desouky
Personal Data:
Mobile: +971561114489
E-mail: prog.shehab1989@gmail.com
Nationality : Egyptian
Birth of Date : 22nd
January 1989
Religion
MilitaryStatus
:
:
Muslim
Completed
Marital Status : Single
Driving license : Valid.
Education:
• Faculty of Commerce English Department (Alexandria
University, Egypt)
• Year of graduation: 2010.
Objective:
Seeking a challenging and rewarding position for a reputable company
where skills and educational background will be utilized toward continued
growth and advancement.
Working Experience:
• Dubai Islamic Bank.
Time: from 11/2014 till now.
Position: Customer Services credit card.

2. • For to incoming customer calls concerning new and
existing customer Card and Loans accounts within a call
center environment.
• Sale credit cards to individuals and co-operate clients.
• Follow up the existing clients.
• To increase and enhance cards and loans business under
the bank limitations.
• Receives request for new account service and account
cancellation for Loans and Credit Card.
• Promarine for marine equipment
Time: from july 2010 to sep 2014.
Position:Administrative Accountant.
• Following the contracts between the company and other
customers.
• Preparing budgets and essential reports to management
about the financial condition of the company before
taking new contracts.
• Maintains company standards during contracts in order
to ensure high quality service.
• Receives and remedies customer complaints and
grievances.
• Making sure that the required items delivered to the
customer as mention in the contracts and ensure
customer satisfaction at the end of each contract.
• Follow up to the client after finishing the contract to earn
a permanent client.
Courses:
• Successfully finished MOS course with certificate from Microsoft.

3. • ERP Oracle Financial.
• JAVA 2 Platform Enterprise Edition (J2EE).
• JAVA 2 Standard Edition (J2SE).
• Developing Web Application using JSP-Servlet.
Professional Profile:
•Strong analytical and planning skills combined with the ability to
coordinate the efforts to meet organizational goals.
•Productive and efficient work habits without supervision. Self-
motivator with high energy.
•Entrepreneurial strategist.
•Track record of assisting in the design and implementation of
reporting procedures that reduce labor costs and improve
customer-satisfaction ratings.
•Talent for identifying customer needs and presenting appropriate
company products and service offerings.
•Starting to closing, finalizing an agreement with customers, and
after sales negotiating and following up to ensure payments
delivery in accordance with the prior terms they agreed about.
•Secured numerous company achievement awards for delivery of
exceptional customer service.
• Outstanding at building customer relationships and exceeding
customer expectations and goes the extra mile.
Language proficiency:
• Arabic: Mother tongue.
• English: Very good.