Sridevi Seshadri has over 15 years of experience in risk management and operations roles in the financial services industry. She currently works as an AVP, Risk & Control Manager at Royal Bank of Scotland India, where she handles risk assessments, implements controls, and ensures compliance with regulations. Previously, she held operations and risk management roles at Royal Bank of Scotland India, ICICI Bank, and ABN AMRO Bank, delivering projects to improve efficiency, reduce errors and turnaround times, and gain customer satisfaction. She has a bachelor's degree in chemistry from Madras University and a bachelor's in education from Annamalai University.

1. Sridevi Seshadri
366, Natesa Nagar , I main Road, Virugambakkam , Chennai - 92
Personal Profile
A results-driven, dedicated Controls Manager with solid experience in managing Risk within the
financial services industry. An effective communicator at all levels, good problem solving, analytical
and organisational skills, and highly motivated either in a team or working on own initiative.
Current Career
Feb 2015 - Present Royal Bank of Scotland India
AVP, Risk & Control Manager
• Handled independent risk assessments of operational risk impacts / documentation and
identify technology risks at the Technology risk forums
• Prepare and present the risk updates and other relevant documentation for Risk and
Control Committee
• Support business units in identifying and mitigating risks by implementing controls.
• Performed an extensive work on review of Sox 404 controls for Cash and Trade products
and implemented additional controls and a review and reporting mechanism to ensure
the effectiveness and adequacy of the implemented Sox controls
• Support business in strategic and change projects / initiatives and ensuring that any
associated risks or issues are called out and managed accordingly.
• Handled Risk assessments for Payments process
• Effective issue & event management and ensure appropriate assurance framework is in
place for critical process & controls
• Supports customer focused solutions/products without compromising the risk appetite.
• Manage the operational risk and control framework
• Effective Stakeholder Management
Achievements
• Handled Control assurance rationalisation projects gaining efficiency
• Sox control reviews for Cash and Trade products
• Supported Lean initiatives without compromising risk
• Certified and accredited as People Leader through Future Leaders programme assessed
by external consultants
Previous Career History
March 2010 – Jan 2011 Royal Bank of Scotland India
Lean change Agent:
• Trained on Lean methodology and implemented Lean programme for Manual payments and
Reconciliations process in CIB CSO GHI . Automated reconciliation process through Lean
methodology which resulted in error free processing and efficiency gain.
• Travelled to UK and Implemented Lean in London and Bolton in Corporate customer centres.
Identified opportunities to eliminated waste through value stream maps with a result of quick
turn around time to customers.
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2. Achievements
• Received awards for Best performer in London, Bolton and GHI for effective Lean
implementation.
• Implemented Productivity improvement measurement & management system for operations
and visual communication like huddle boards , dashboards etc.,
April 2008 – March 2010 Royal Bank of Scotland India
Operations Manager:
• Handled Foreign cheque collection process and India Payments investigation process
• Proactively build excellent relationships with India branch staff, the management team,
Relationship Managers and any other relevant internal contacts to share/champion best
practice with a view to maximising customer value.
• Maintained buddy relationships with new starters.
• Keep up to date with key communications and changes to products and services by
participating in training and briefing activities.
Achievements
• Successfully reduced the number of outstanding investigation cases from 800 to 150 and
aligned the investigations operations with Operational Shared Services.
• Executed standardisation initiatives and released resources to other projects
• Performed process reviews identified risk in the process and implemented adequate controls
resulted in Nil observation by Internal Audit.
October 2007 – April 2008 ICICI Bank Chennai,
India
Branch Operations Manager:
• Managed High Net worth individuals and Private Banking group division
• Proactively approached customers on their needs and initiated process improvements,
simplified the process and ensured work is done swiftly .
• Initiated regular discussion with customers to ensure client satisfaction and gaining revenues
to the bank.
• Managed NRI clients and handled Account opening and Maintenance process
• Handled remittances and suggested investment portfolio management
• Handled Fixed deposits and Mutual fund investments for Private Banking and NRI customers
• Cheque referral process
Achievements
• Appreciation from clients on timely resolution of their issues and suggestion given on
investment plans
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3. Sept 2003 – Oct 2007 ABN AMRO Bank Chennai, India
Team Leader:
International Lock box Operations :
• Managed International Lock Box Operations , a Global cash Management product ,
processing cheques for 8 different countries in Europe and UK.
• Ensured smooth channels of communication between countries and off shoring operations
Global Netting Operations :
• Actively involved in migration and Transition of Global Netting Operations from UK Ireland
• Handled FX Trades and reconciliation process
• Effective stakeholder management across regions US, UK, EMEA, ASIA
• Effective project management and hubbed various other activities to India from Ireland
• Compliance to Audit requirements , MIS reporting and SLA
• Trained staff and created awareness in ABN AMRO Ops , India on Netting activities a unique
product.
Transaction Banking Operations :
• Dealt with FX operations and Reuters
• Handled transaction banking for Sweden and Denmark Operations
• Handled payments various electronic banking channels like Access online, Access direct ,
Swift alliance etc.,
• Completed many endeavour projects resulting in Straight through processing or payments
without any manual intervention.
Achievements
• Nil errors and 100% Turn around time for customers maintained throughout the tenure in
operations
• Ace of the month – Best performer award
• Super Performer Award for maintaining accuracy.
Education History
Bachelor of Chemistry: 83% - Madras University
Bachelor of Education: 67% - Annamalai University
Pursuing MBA – Correspondence course
Date :
Place : Chennai
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