2. Who are Fyronic?
• Belgium based, global operating
• Consultants and implementers of Social
Business platforms
• Change management specialists
• 2 partners: Myself and Franky Redant
(@demeto and @f_redant)
• We blog on http://fyronic.com
3. Why am I talking about
“the Social CEO’
• For the past 30 years, I’ve held posts as
Company Chairman, CEO, CFO and Non-
executive Director in companies of all sizes
• I now consult on Social Business
• I mentor and train many senior executives
• This has required a major mindset
adjustment!!
13. The ROI of Social Business
• Lots has been written and blogged on this
subject
• The usual argument is that you can’t
evaluate it in financial terms
• That is not what the CEO wants to hear
• My recommendation is to use a variation
of Value Measuring Methodology (VMM)
14. Value Measuring Methodology
• Developed by Booz Allen Hamilton and Harvard
University in 2002
• Throughout lifecycle of a project, one can use
VMM to justify spending, re-evaluate objectives
and performance, and validate management
controls
• Employees from all functions and at all levels
are involved
15. VMM implementation
Fyronic structured approach and methodology:
• Develop a decision framework
• Conduct an alternatives analysis
• Pull the information together
• Communicate and document
17. “Thanks! Very useful! We’ll do that!
• You give a one hour introduction to Social Business
• Appreciative thanks from the CEO
• He/she asks around if anyone is on Facebook
• Finds a junior employee with 500 FB friends
• Puts him/her in charge of the company’s Social
Business initiative
• Tells you 6 months later that you were wrong and
that the initiative was a failure!!
20. Internet today
Plain html pages,
The internet started as Static websites
Engagement
an Information platform
Changed into an Application platform
And has now moved towards Applications
Dynamic
an Engagement platform websites, intranet
applications, webser
Web 2.0, Social
vices, web-based
media, Enterprise
applications, Rich Information
2.0, user created
Internet Applications
content,
communities
homo erectus
homo industrialis
Homo digitalis
21. Email tennis
• “You gave a good presentation yesterday”
• “Don’t be patronising! I worked hard on
that!” (cc your boss)
• “Can’t you even take praise when it’s
offered?” (cc the project team members)
• “I’ve had enough of your attitude! I quit!”
(cc the entire company)
• By now, virtually everyone has
contributed an email with their own
views on the subject and work for the
day has ground to a complete standstill
22. … or face to face or telephone
• “You gave a good presentation yesterday”
• “Gee. Thanks!”
24. Some important considerations
• Strategy then tools
• Treat implementation
as a change
management project
• Remember this is a
paradigm shift in
management
• But don’t be misled by
the generation X, Y
argument
25. Social Business Alignment
• Focus on helping organisation achieve its objectives,
not on introducing new tools
• Align the business strategy wIth the Social Wave
(Social Media, SCRM, Enterprise 2.0)
• Define strategy and implementation plan to achieve
corporate goals
• Include in that plan the social concepts, the relevant
technology and the cultural change requirements
26. Key elements
• Internal and external
communication
• Engaging internal and external
stakeholders
• Aligning ICT, Process Management
and Culture
But most importantly:
• A strategic vision aimed at
becoming a Social Enterprise
27. Concerns to be addressed
• Data security
• Inappropriate
behaviour
• Time wasting
• Dealing with dissent
28. Entrepreneur or collaborator?
Typical entrepreneur Typical collaborator
• Clear vision of future • Strategy result of
outsourcing
• Long-term goals • Incremental steps
• Minimal knowledge • Knowledge shared openly
sharing with strangers
• Hierarchical structure • Flat, unstructured
organisations
• Local first, global later • Global from the outset
29. The “Collapreneur”
Changes required Attributes to be retained
• Less self-centred • Enormous drive to succeed
• Open to others’ • Willingness to work very long
ideas hours (despite the effect on
• Less convinced of their personal life)
their superior status • A belief in the goal
• Ability (and desire) to support
the team
• The humility to know they can
still learn from others
Many thanks to Dion HinchcliffeThereare different types of Social systems to be defined. Going from external, open system or Social Media, Available to everyone who want to participate. Internal systems that are available to a certain audience, usergroup based on invitation or not, closed and secured or not.
Someone born 1975, entered work force approximately 2000.Now 37 and a senior manager. Has only worked in the 21st century!!
Can include factors such as reputation of organisation, well being of staff, impact on societyBuild framework of costs, risks, tangible and internal returnsAssign scores to each, examine and decide in a fairly objective and repeatable manner
The web has gone beyond the application and the technologyand has grown into an engagement platform,where people interact, use applications, share information,collaborate on various projects.