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The Signs of Communication
Failure in Business
OUT OF ORDER
OUT OF ORDER
Communication
has always been
important
Every living thing
depends on
internal and external
communication
Every example of automation
depends on
internal and external
communication
You can’t not communicate
You are always
communicating something
Communication
comes in many forms
Instructions Directions
Warnings
Alarms
Conversations
Actions or Inactions
Gestures
Signs
ProgrammingSignals
Data
The communication and the timing are
equally important in order to achieve the
desired result
Instructions Directions
Warnings
Alarms
Conversations
Actions or Inactions
Gestures
ProgrammingSignals
Signs
Data
and
accurate comprehension is critical
Instructions Directions
Warnings
Alarms
Conversations
Actions or Inactions
Gestures
ProgrammingSignals
Signs
Data
How can you accurately comprehend
anything that hasn’t been
communicated effectively?
Instructions Directions
Warnings
Alarms
Conversations
Actions or Inactions
Gestures
ProgrammingSignals
Signs
Data
Ineffective internal or external
communication can lead to
problems and costly mistakes
In business
Signs of Communication Failure
DOING SOMETHING
INCORRECTLY
POOR
RELATIONSHIPS
DISSATISFIED
CUSTOMERS
MISSED
OPPORTUNITIES
HAVING TO REDO
SOMETHING
MISUNDERSTANDINGS
LOST PROFITS
LOSTPRODUCTIVITY
INCREASEDCOSTS
DOWNTIME
INCORRECT
ORDERS
HIGH EMPLOYEE
TURNOVER
NOT KNOWING
SOMETHING
UNSUCCESSFUL
PROJECTSMISSED
DEADLINES
Research discovered that
70% of small to mid-size
businesses claim that
ineffective communication
is their primary problem
Ineffective communication is
generally not limited to one or two
situations or a few employees
Research discovered a business with
100 employees spends an average
downtime of 17 hours a week
clarifying communication.
This translates to an annual cost
of more than $525,000
$$$$$$$$$$
of everything that you do, regardless
of the type of business that you are in
Communication is more than 80%
1. What detail needs to be communicated and why?
2. Who does it need to be communicated to?
3. When does it need to be communicated?
4. How will it be communicated?
5. Who will communicate it?
6. What is the expected outcome?
The art of effective communication
The art of effective communication
CLEAR
COMPLETE
CONTROLLED
Comprehension is the to life and business
Repurpose effective communications
Ensure there is value in the communication
Identify excellent communicators
Proactive communications when possible
Measure the effectiveness of communications
A few helpful communication tips for
use in your business
Start by eliminating the critical ones or the
most frequent first by determining
why, why, why, why, why you have them
DOING SOMETHING
INCORRECTLY
POOR
RELATIONSHIPS
DISSATISFIED
CUSTOMERS
MISSED
OPPORTUNITIES
HAVING TO REDO
SOMETHING
MISUNDERSTANDINGS
LOST PROFITS
LOSTPRODUCTIVITY
INCREASEDCOSTS
DOWNTIME
INCORRECT
ORDERS
HIGH EMPLOYEE
TURNOVER
NOT KNOWING
SOMETHING
UNSUCCESSFUL
PROJECTSMISSED
DEADLINES

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The signs of communication failure in business

  • 1. The Signs of Communication Failure in Business OUT OF ORDER OUT OF ORDER
  • 3. Every living thing depends on internal and external communication
  • 4. Every example of automation depends on internal and external communication
  • 5. You can’t not communicate You are always communicating something
  • 6. Communication comes in many forms Instructions Directions Warnings Alarms Conversations Actions or Inactions Gestures Signs ProgrammingSignals Data
  • 7. The communication and the timing are equally important in order to achieve the desired result Instructions Directions Warnings Alarms Conversations Actions or Inactions Gestures ProgrammingSignals Signs Data
  • 8. and accurate comprehension is critical Instructions Directions Warnings Alarms Conversations Actions or Inactions Gestures ProgrammingSignals Signs Data
  • 9. How can you accurately comprehend anything that hasn’t been communicated effectively? Instructions Directions Warnings Alarms Conversations Actions or Inactions Gestures ProgrammingSignals Signs Data
  • 10. Ineffective internal or external communication can lead to problems and costly mistakes In business
  • 11. Signs of Communication Failure DOING SOMETHING INCORRECTLY POOR RELATIONSHIPS DISSATISFIED CUSTOMERS MISSED OPPORTUNITIES HAVING TO REDO SOMETHING MISUNDERSTANDINGS LOST PROFITS LOSTPRODUCTIVITY INCREASEDCOSTS DOWNTIME INCORRECT ORDERS HIGH EMPLOYEE TURNOVER NOT KNOWING SOMETHING UNSUCCESSFUL PROJECTSMISSED DEADLINES
  • 12. Research discovered that 70% of small to mid-size businesses claim that ineffective communication is their primary problem Ineffective communication is generally not limited to one or two situations or a few employees
  • 13. Research discovered a business with 100 employees spends an average downtime of 17 hours a week clarifying communication. This translates to an annual cost of more than $525,000 $$$$$$$$$$
  • 14. of everything that you do, regardless of the type of business that you are in Communication is more than 80%
  • 15. 1. What detail needs to be communicated and why? 2. Who does it need to be communicated to? 3. When does it need to be communicated? 4. How will it be communicated? 5. Who will communicate it? 6. What is the expected outcome? The art of effective communication
  • 16. The art of effective communication CLEAR COMPLETE CONTROLLED Comprehension is the to life and business
  • 17. Repurpose effective communications Ensure there is value in the communication Identify excellent communicators Proactive communications when possible Measure the effectiveness of communications A few helpful communication tips for use in your business
  • 18. Start by eliminating the critical ones or the most frequent first by determining why, why, why, why, why you have them DOING SOMETHING INCORRECTLY POOR RELATIONSHIPS DISSATISFIED CUSTOMERS MISSED OPPORTUNITIES HAVING TO REDO SOMETHING MISUNDERSTANDINGS LOST PROFITS LOSTPRODUCTIVITY INCREASEDCOSTS DOWNTIME INCORRECT ORDERS HIGH EMPLOYEE TURNOVER NOT KNOWING SOMETHING UNSUCCESSFUL PROJECTSMISSED DEADLINES