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THE SECRET RECIPE OF SUCCESSFUL
LMS IMPLEMENTATION
What defines the success of a
Training Program?
Impart New
Skills
Improved
Productivity
Improve Existing
Skills
Key Result Areas of a Training Program
SOME INDICATORS FOR EFFECTIVE TRAINING
ASSESSMENT RESULTSFEEDBACK ENGAGEMENT COMPLETIONPARTICIPATION
A LEARNING
PLATFORM
The So Called
Magic Wand
Learners when they think - LMS…
More often than not, LMS admins too !
What you want them to feel
Challenges for L&D in designing
an Awesome Learner Experience
SOME LMS IMPLEMENTATION CHALLENGES
LEARNER
MOTIVATION
CONFIDENTIAL.
®VowelLMS LLP
ASSESSMENT RESULTS
CONTENT
ACQUISITION
USER ADOPTION IMPACT
MEASUREMENT
ORG COMMITMENT LEARNING TIMECOST OF OWNERSHIP
#1 LEARNER MOTIVATION
LEARNER MOTIVATION
----------------------------------------------------
How can an LMS address it
GAMIFICATION SOCIAL LEARNING NEED ESTABLISHMENT
Drive the need to learn via need
analysis surveys, pop quizzes,
pre-tests & socially shareable
achievements
Drive peer driven
learning via tools like a
learning social stream,
community groups &
messaging
Motivate learners by
awarding points &
badges & showcase
leaderboards
CERTIFICATION PERFORMANCE LINKS
Link Learner activity to your
Performance management
system using our
comprehensive APIs to drive
motivation
Certifying learners to
generate a sense of
achievement
#2 QUALITY CONTENT ACQUISITION
CHALLENGE II : QUALITY CONTENT ACQUISITION
----------------------------------------------------------------
OPEN CONTENT
ACCESS
PREMIUM CONTENT
MARKETPLACE
LEVERAGE INHOUSE
CONTENT
Amazing content resides with
leaders within an organisation.
Example - PPTs, PDFs,
Documents, Videos. Let a learner
progress on that content be
seen
The platform should
open doors to content
platforms and libraries
Leverage open content
from Youtube, Vimeo,
Web Links, Blogs,
Articles, Wikipedia, TedX
CONTENT
AUTHORING
USER GENERATED
CONTENT
Internal SME’s & Leaders should
be able to generate content &
drive learning
The LMS should be an
LCMS, ideally. Allowing
quick content creation for
quick course allocation.
LEVERAGE QUALITY CONTENT FROM ALL POSSIBLE SOURCES
#3 SYSTEM ADOPTION AND USAGE
CHALLENGE III : SYSTEM ADOPTION & USAGE
-------------------------------------------------------------
The Drivers
LEARNER FIRST UX MULTI CHANNEL
DELIVERY
REDUCE FRICTION
One size doesn’t fit all. So
is the case with learning.
Course delivery should be
based on my own
competency, skill and
learning history and
should flow automatically
Start on a laptop, finish
on the mobile. Training
must go where I go.
UX drives usage. A great
product with bad UX is
worse than an average
product with great UX
INTEGRATIONS
Systems should talk to each
other such that learners
experience has to be
seamless and once signed in
to computer, should flow
through the LMS swiftly.
#4 TRACKING AND IMPACT MEASUREMENT
CHALLENGE IV : IMPACT MEASUREMENT & TRACKING
------------------------------------------------------------------------
How?
FEEDBACK
Analyse content
effectiveness & learning
outcomes by designing
flexible feedback forms
SELF CERTIFICATION
Allow users to self certify their
knowledge on content &
submit how they applied it
ASSESSMENT ENGINE
Dynamic & Curated quizzes &
exams, subjective exercises
allow you to assess impact of
training
TRACK TIME &
PROGRESS
Track time spent on
learning across content
types & progress on most
Crafting an Awesome Learning
Experience
A Learner’s Journey on an LMS
Mandated Extrinsically Motivated Intrinsically Motivated
Login
Discovery
Content Consumption
Assessment
Gratification
TRIGGER ACTION
INVESTMENT
VARIABLE
REWARD
External
Internal
THE HOOK MODEL
Nir Eyal, author of the best-selling
book "Hooked: How to Build
Habit-Forming Products,"
Anxiety of not
knowing something,
Social Pressures
Emails, Push
Notifications
Simple one click
content
consumption
Scroll through
Points, Badges -
Random Rewards
Enroll to new
Courses on
recommendations
Login Ease of Login
UI/UX
Cross Device Access
Ease of Navigation
Easy Content
Discovery
Useful Dashboards
Multi Channel
Delivery
Chatbot
Alexa
Content
Consumption
Adequate Quantity of
Relevant Content
Intuitive Learning
Paths
Content
Recommendations
Length
Assessment &
Gratification
GamificationCertification
Peer
Recognition
Team Goal
Contribution
Rewards
Ease Of
Access
Discovery
Interactivity
Hook Capability
Engagement toolsRelevance
Social Learning
Email
Reminders
Assessment
Scores
KEY ENGAGEMENT/DISENGAGEMENT POINTS
Email
Digests
Integration & SSO
with Corporate IT
Quality
Immersive
Content
LMS IMPLEMENTATION
STRATEGY
FOR A LARGE FINANCIAL
SERVICES COMPANY
CASE STUDY
LAUNCH IT RIGHT
Pre Flight Checklist
1
Adequate Relevant Content
2
Integrations Done & Tested
3
Interface Customised to fit
Client Branding & Other
systems
4
Standard Settings, Reminder
Content Customised & Setup
5
Complete User Acceptance
Testing Done
LAUNCH PLAN
LAUNCH Gamified with CRICKET
Because that’s what works best in India !
REINFORCE
CONTINUOUS IMPLEMENTATION
● Integration in day to day
operations
● Engage internal SMEs in
Content creation workshops
● Run Quarterly theme driven
gamified Learnathons
● Complete tie in with HRMS
for Performance Linkage
Continuous Gamification
ANY
QUESTIONS?
THANK YOU
Contact:
AJAY JAVDEKAR
ajay@vowellms.com

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The secret recipe of successful LMS implementation

  • 1. THE SECRET RECIPE OF SUCCESSFUL LMS IMPLEMENTATION
  • 2. What defines the success of a Training Program?
  • 4. SOME INDICATORS FOR EFFECTIVE TRAINING ASSESSMENT RESULTSFEEDBACK ENGAGEMENT COMPLETIONPARTICIPATION
  • 5. A LEARNING PLATFORM The So Called Magic Wand
  • 6. Learners when they think - LMS… More often than not, LMS admins too !
  • 7. What you want them to feel
  • 8. Challenges for L&D in designing an Awesome Learner Experience
  • 9. SOME LMS IMPLEMENTATION CHALLENGES LEARNER MOTIVATION CONFIDENTIAL. ®VowelLMS LLP ASSESSMENT RESULTS CONTENT ACQUISITION USER ADOPTION IMPACT MEASUREMENT ORG COMMITMENT LEARNING TIMECOST OF OWNERSHIP
  • 11. LEARNER MOTIVATION ---------------------------------------------------- How can an LMS address it GAMIFICATION SOCIAL LEARNING NEED ESTABLISHMENT Drive the need to learn via need analysis surveys, pop quizzes, pre-tests & socially shareable achievements Drive peer driven learning via tools like a learning social stream, community groups & messaging Motivate learners by awarding points & badges & showcase leaderboards CERTIFICATION PERFORMANCE LINKS Link Learner activity to your Performance management system using our comprehensive APIs to drive motivation Certifying learners to generate a sense of achievement
  • 12. #2 QUALITY CONTENT ACQUISITION
  • 13. CHALLENGE II : QUALITY CONTENT ACQUISITION ---------------------------------------------------------------- OPEN CONTENT ACCESS PREMIUM CONTENT MARKETPLACE LEVERAGE INHOUSE CONTENT Amazing content resides with leaders within an organisation. Example - PPTs, PDFs, Documents, Videos. Let a learner progress on that content be seen The platform should open doors to content platforms and libraries Leverage open content from Youtube, Vimeo, Web Links, Blogs, Articles, Wikipedia, TedX CONTENT AUTHORING USER GENERATED CONTENT Internal SME’s & Leaders should be able to generate content & drive learning The LMS should be an LCMS, ideally. Allowing quick content creation for quick course allocation. LEVERAGE QUALITY CONTENT FROM ALL POSSIBLE SOURCES
  • 14. #3 SYSTEM ADOPTION AND USAGE
  • 15. CHALLENGE III : SYSTEM ADOPTION & USAGE ------------------------------------------------------------- The Drivers LEARNER FIRST UX MULTI CHANNEL DELIVERY REDUCE FRICTION One size doesn’t fit all. So is the case with learning. Course delivery should be based on my own competency, skill and learning history and should flow automatically Start on a laptop, finish on the mobile. Training must go where I go. UX drives usage. A great product with bad UX is worse than an average product with great UX INTEGRATIONS Systems should talk to each other such that learners experience has to be seamless and once signed in to computer, should flow through the LMS swiftly.
  • 16. #4 TRACKING AND IMPACT MEASUREMENT
  • 17. CHALLENGE IV : IMPACT MEASUREMENT & TRACKING ------------------------------------------------------------------------ How? FEEDBACK Analyse content effectiveness & learning outcomes by designing flexible feedback forms SELF CERTIFICATION Allow users to self certify their knowledge on content & submit how they applied it ASSESSMENT ENGINE Dynamic & Curated quizzes & exams, subjective exercises allow you to assess impact of training TRACK TIME & PROGRESS Track time spent on learning across content types & progress on most
  • 18. Crafting an Awesome Learning Experience
  • 19. A Learner’s Journey on an LMS Mandated Extrinsically Motivated Intrinsically Motivated Login Discovery Content Consumption Assessment Gratification
  • 20. TRIGGER ACTION INVESTMENT VARIABLE REWARD External Internal THE HOOK MODEL Nir Eyal, author of the best-selling book "Hooked: How to Build Habit-Forming Products," Anxiety of not knowing something, Social Pressures Emails, Push Notifications Simple one click content consumption Scroll through Points, Badges - Random Rewards Enroll to new Courses on recommendations
  • 21. Login Ease of Login UI/UX Cross Device Access Ease of Navigation Easy Content Discovery Useful Dashboards Multi Channel Delivery Chatbot Alexa Content Consumption Adequate Quantity of Relevant Content Intuitive Learning Paths Content Recommendations Length Assessment & Gratification GamificationCertification Peer Recognition Team Goal Contribution Rewards Ease Of Access Discovery Interactivity Hook Capability Engagement toolsRelevance Social Learning Email Reminders Assessment Scores KEY ENGAGEMENT/DISENGAGEMENT POINTS Email Digests Integration & SSO with Corporate IT Quality Immersive Content
  • 22. LMS IMPLEMENTATION STRATEGY FOR A LARGE FINANCIAL SERVICES COMPANY CASE STUDY
  • 24. Pre Flight Checklist 1 Adequate Relevant Content 2 Integrations Done & Tested 3 Interface Customised to fit Client Branding & Other systems 4 Standard Settings, Reminder Content Customised & Setup 5 Complete User Acceptance Testing Done
  • 26. LAUNCH Gamified with CRICKET Because that’s what works best in India !
  • 28. CONTINUOUS IMPLEMENTATION ● Integration in day to day operations ● Engage internal SMEs in Content creation workshops ● Run Quarterly theme driven gamified Learnathons ● Complete tie in with HRMS for Performance Linkage