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CHARTERED PERSONAL EXECUTIVE ASSISTANT - CPEA - MARCH 2016 NAIROBI KENYA
- 1. CHARTERED PERSONAL EXECUTIVE ASSISTANT (CPEA) Certified by the American Academy of Project Management ® (AAPM ®). under International Board of Standards - Global Academy of Finance Management IBS GAFM ® A TUV Accredited Body ISO Certified 9001 & ISO 29990 Certified - Certification Standards and Training - Going Global Every Day ©. 29th February - 4th March 2016 Intercontinental Hotel, Nairobi, Kenya Recognized in over 150+ countries via 1000 Training providers, Universities, Colleges and Business schools. www.GAFM.com & www.certifiedprojectmanager.org HOSTED BY – ABMC INTERNATIONAL – www.intl-abmc.com THE FIRST 5 DELEGATES WILL GET A FREE TABLET PC BOOK & PAY NOW ! ACCESS BUSINESS MANAGEMENT CONFERENCING INTERNATIONAL LTD A.B.M.C INTERNATIONAL LTD LEADERS IN BUSINESS TRAINING Access Business Management International ABMC International Head Office: Nairobi, Kenya Westlands, Mpaka Road, Mpaka Plaza, Suite No. 205 Tel No.: +254 20 3742004/2005/2024 Email: info@intl-abmc.com www.intl-abmc.com ACCREDITED BY NATIONAL INDUSTRIAL TRAINING AUTHORITY - NITA NO: NITA/TRN/870 TM
- 2. 29th February –4 March 2016 Intercontinental Hotel, Nairobi, Kenya. CHARTERED PERSONAL EXECUTIVE ASSISTANT (CPEA ) TM AAPM ® CPEA ® Course Overview: In present day’s business practice, the role of a Personal/Executive Assistant is gradually changing from business support to being essentially a business partner. No application fits well to serve the crucial objective of this transition than Project Management. Administrative duties in an organization can be excellently executed if the principles of project management are applied in an organization’s daily practice. The ability to plan effectively within a specified period of time and budget to deliver value to an organization’s customer draws the actual difference between a performing and a non-performing Personal/Executive Assistant. This course will arm the delegates with the necessary skills and techniques to meet and exceed the organizations expectations on them. It aims at differentiating the attendees from the rest of the mainstream practicing personal assistants by equipping them with the most innovative techniques of performing their duties. It will additionally open their eyes to numerous opportunities for growth and professional advancement. Who Should Attend » Personal Assistants » Executive Assistants » Senior and Junior Secretaries » Group Secretaries » Office Administrators » Departmental Secretaries » Project Officers » Office Managers » Office Executives The Added Benefits You Will Receive Include: » The ability to use the designation CPEA® on your business card and resume » Membership verification to the AAPM® » Access to the AAPM® network and body of information online » Access to the AAPM international journal Published online » The CPEA® shows that you have completed highest professional level in Executive Administration and Management education and you have substantial experience in managing projects on a regional and global level
- 3. 29th February –4th March 2016 Intercontinental Hotel, Nairobi, Kenya CHARTERED PERSONAL EXECUTIVE ASSISTANT (CPEA ) TM Course Outline DAY 1: DUTIES & ROLES OF AN EXECUTIVE PA Working with Management »The modern PA vs the Old » Creating the objectives of a modern PA » Strategies for multi-tasking » Managing and organizing your boss » Improving your relationship with your boss Effective Meeting Planning, Email & Diary Management » Planning effective meetings » Effective email management » Diary management tools & techniques »Taking minutes/action points at meetings Time Management & Travel Planning »Time management techniques & Tools » Causes of poor time management » Prioritizing your tasks & goals » Factors to consider in planning for travel » Setting objectives and use of available tools for travel management Communication, Business/Report Writing & Presentation »What is communication? » Communication skills and body language »Verbally presenting your ideas to management » Listening skills » Business / Report Writing: -Types of reports and templates » Improving & Planning for Presentations Group work session at the end of each topic according to the trainer’s relevance Case studies: May include Video and Use of computers » Understanding Leadership & People Management » Key competencies of people manager » Developing your leadership style » Identifying & Analysing different causes of conflicts & Problems » Improving your problem solving & decision making skills » Implementing skills and strategies to manage & resolve conflicts » Developing People skills – maximizing effective communication »The rules of negotiation » Identifying what the other party needs from you » Practicing win-win negotiation » Continuous personal improvement and balance score cards EMOTIONAL INTELLIGENCE »What is emotional intelligence? »Why is emotional intelligence (EQ) so important? » How to raise your emotional intelligence » Emotional Intelligence attributes: » Self-awareness » Self-management » Social awareness. » Relationship management DEVELOPING A CAREER GROWTH PLAN » Improving your performance » Staying on track in your professional development » Using Social Medial & Networking as a development resource » How to identify tasks that add value to your role » Managing PA stress » Goal setting: writing a personal development plan Group work session at the end of each topic according to the trainer’s relevance Case studies: May include Video and Use of computers DAY 2: EXECUTIVE PA’S PROFESSIONAL PROGRESSION LEADERSHIP & PEOPLE MANAGEMENT
- 4. 29th February –4th March 2016 Intercontinental Hotel, Nairobi, Kenya CHARTERED PERSONAL EXECUTIVE ASSISTANT (CPEA ) TM DAY 3: UNDERSTANDING FINANCE & PROJECT MANAGEMENT FOR THE MODERN EXECUTIVE PA’S EXECUTIVE PA ROLE AS A PROJECT MANAGER » Appreciating the Executive PA’s Roles and Responsibilities as Project Managers Project Management toolkits » Project time management and schedule development through to completion » Managing change and maintaining stability in organization transformation process » Implementing a project whilst juggling an existing workload » Laying out an effective project planning guide » Causes of Project Failure & Active Problem Solving In Project Management Case study: - Setting up an office party, Board Meeting etc. - Case studies: May include Video and Use of computers UNDERSTANDING MANAGEMENT CULTURE Aligning your objectives and goals towards your organization mission & Vision Understanding your roles in various department - CEO / Directors / Heads of Department - Human Resources - Finance - Procurement - Information Technology Differentiating and improving your performance in different departments UNDERSTANDING FINANCE MANAGEMENT Basic accounting principles » Accounting concepts and common terms » Understanding and using the balance sheet » Understanding and using the profit statement » Recognizing the vital difference between profit and cash flow » Understanding and using the cash flow statement »What financial statements can and cannot tell us Group work session at the end of each topic according to the trainer’s relevance Case study: Use of a simple Financial Statement, Balance Sheet & Cash flow templates to elaborate their use and handling application for a PA. DAY 4: MODERN EXECUTIVE PA & TECHNOLOGY PA Pty Ltd - building a successful and valuable PA brand A strong personal brand is the difference between getting the job or not. It is a valuable commodity which can enhance your career prospects and earning potential. How many of us have a distinctive personal PA brand and do we utilise it correctly. - What is a PA Brand - What factors can enhance or erode your brand - How do I build and add value to my personal PA Brand The Power of PA Networking PAs need to have extensive and dynamic networks at their disposal. Helping them to secure information and get things done. Do you know how to grow, enhance and fully utilize your network? - Why networking is important - How can a strong network support you and your boss - Steps to help you build a strong network The Future of Technology - Cloud Computing - Virtualization - Up and coming technological advancements - Connectivity explained · Convergence - Smart Devices How to Choose your Smart Device - Defining your personal and business needs - Who pays the bill? You or your company - Connectivity for your smart device - Flowchart exercise to assist you in your choice - Why PAs need to embrace Technology
- 5. 29th February –4th March 2016 Intercontinental Hotel, Nairobi, Kenya CHARTERED PERSONAL EXECUTIVE ASSISTANT (CPEA ) TM - The business case for embracing technology - Working smarter not harder - How technology can enhance flexibility - How to embrace your tech without fear Group work session at the end of each topic according to the trainer’s relevance DAY 5: COURSE SUMMARY & EXAM Motivation Session by the trainer Full course summary Questions & Answers Exam: Multiple Choices Exam This should be developed and moderated by the Trainer with a pass mark of 50 marks out of 150 questions. The exam to be administered by the trainer and the training provider event host for two and half hours. At the end of the exam the trainer will mark the exam and issue full scores for each candidate, candidates who pass the exam will be issued their certification. Those who fail the exam, to re-take the exam a week after the end course where they will be requested to write a well-documented report on the course using their own case studies on each of the 4 modules for a period of one week. If the trainer finds their work sufficient, they will be awarded the certification. End of the course and Certification. ABOUT THE AMERICAN ACADEMY OF FINANCE MANAGEMENT ® INTERNATIONAL BOARD OF STANDARDS The AAFM ® American Academy of Financial Management ® is an independent worldwide Board of Standards and Accreditation Council for management professionals. We are a global SRO " Self-Regulatory Organization " and certification body that recognizes the highest criteria in academic standards, exams, assessment, metrics, industry experience, ethics, and continuing education . mandates as dictated by the IBANEZ and PEEL USA Supreme Court decisions & dicta on financial board certification and credentials. © The AAFM ® American Academy of Financial Management ® is world recognized - independent Board of Standards and Accreditation Council for professionals with members in 150+ countries offering exclusive certifications to candidates who meet the highest standards and assessment. AAFM ® is a global self-regulatory organization and in alliance with the top 800 accredited business school programs globally. The AAFM ® International Board of Standards is a member of the ACBSP, AACSB, ICE, ANSI, NOCA, AABFS and is referenced by The United Nations, FINRA, US Department of Labor, Investopedia Forbes Dictionary. AAFM ® Certifications are recognized by the Arab Academy, India Academy, Latin Consortium, and the African Economist Association Read More using this links: www.AAPMAFRICA.com www.certifiedprojectmanager.org www.certifiedprojectmanager.us MEET OUR EXPERT FACILITATOR Manjit Biant BSc (Hons), ACMA, CGMA, CPEA Manjit graduated at the prestigious Aston Business School, the largest business school in Europe. His degree in Business Administration included a placement year with Deloitte Haskins & Sells, one of the top five Accountancy firms at the time. He won the Ernst & Young prize for best Dissertation, based on his placement year. He proceeded to continue his career with the newly merged firm Coopers & Lybrand Deloitte. His experience included auditing some of the top firms including National Grid, Barratt Homes and United Biscuits along with a number of local government institutions. He also spent some time in the insolvency and administrator department. After 2 years with this firm he moved on to complete his CIMA accountancy qualification working for a number of firms including GRT Transport, Boots and Central & Carlton Television. He spent 4 years in Edinburgh working for Lloyds TSB as a Business Implementation Manager and then went on to work for AMP UK Financial Services, the largest Insurance Company in Australia, as an internal management consultant . He went on to work for Hays PLC as a Commercial Accountant, then finally decided to run his own business and get street experience, putting his entrepreneurial skills to the test. After selling his business at a young age, he now enjoys semi-retirement, working as a part-time lecturer, free-lance trainer, business consultant & Internet Marketing Coach.
- 6. CHARTERED PERSONAL EXECUTIVEASSISTANT – CPEATM REGISTRATION FORM / CONTRACT FORM: Thank you for your interest in the conference; To register, please provide the following information and Send this form to: derrick@intl-abmc.com Tel: +254-20-3742004/2005/2036 OR + 254772 22 2004 / 2005 / 2007 1. Dr. /Mr. /Mrs. /Miss: Department: Position: Email: 2. Dr. /Mr. /Mrs. /Miss: Department: Position: Email: 3. Dr. /Mr. /Mrs. /Miss: Department: Position: Email: COURSE FEE: 1 1 DELEGATE = USD 2 3 DELEGATES AND ABOVE = USD 3 AS FOR INHOUSE FOR GROUP OF 12 AND ABOVE AND SAVE Authorization Signatory must be authorized to sign on behalf of contracting organization, any cancellation should be done in writing 30 days before the training dates there after 100% course fee will be charged, a substitute will be accepted. This booking is invalid without a signature. Name: EMAIL: Organization: VAT No. Telephone: Facsimile: Physical Address: Code: Postal Address: Code: SIGNATURE: REGISTRATION DATE: ________/________/______ 29th February – 4th March 2016 Intercontinental Hotel, Nairobi, Kenya Terms & Condition for this Service Level Agreement 1. Signatory must be authorized to sign on behalf of contracting organization. 2. Any cancellation should be done in writing 30 days before the training dates there after 100% course fee will be charged , however a substitute will be accepted . 3. This booking is invalid without a signature. 4.This contract booking is final, there will be no refunds for any cancellations, partial or in full, made by the client after 30 days, no show is considered a cancellation and no refund will be made . 5. If the client decides to cancel, the full invoice remains payable after 30 days to the event. 6. Written cancellation before 30days to the event, entitles the client to a credit voucher to attend a future event with ABMC International less service charge. 7. ABMC International reserves the right to modify the content, timing, speakers or venue of the conference should circumstances dictate. The event may be postponed or cancelled due to acts of terrorism, war, extreme weather conditions, industrial action, force majeure or any event beyond the control of ABMC International. 8. Clients who wish to make payment closer to the event dates or at the event are required to fill in ABMC International payment guarantee otherwise full payment is required within 5 working days. 9. Any dispute related to attendance and payments of this sales will be resolved under the Kenya Law in a court of Law in Kenya as per terms and condition of this service level agreement contract and all the legal fees involved shall be billed to the client. 10. A Purchase Order is acceptable as form of payment, however payable within 15 days after the event. ABMC INTERNATIONAL CONTACTS: TEL: +254 772 22 2004 / 2005 / 2006 Email: info@intl-abmc.com Website: www.intl-abmc.com EARLY BIRD BOOKING DISCOUNT BEFORE 30TH JANUARY 2016 = PAY USD 2,650 EXCLUSIVE VAT WHERE APPLICABLE 2,850 EXCLUSIVE VAT 2,650 EXCLUSIVE VAT PER DELEGATE