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The Secret of
‘Digital Transformation’
How to Digitally Transform Your Organization
June 16, 2016
A Story About Disney
Policing Soda Refills, How???
Self Service, so how does Disney do it?
Digitization!
Sensor
Process
Process
Process Process
Process
Process
Process
Process
Process
Process
Process
Process
Process
Process
ProcessProcess
Process
Businesses have many Processes, LARGE and small!
Process
ProcessProcess
Process
ProcessProcess
Process
Process
Process Process
Process
Process
Process
Process
Process
Process
Process
ProcessProcess
Process
Process
Process
Process Process
Can ERP Systems ‘cover’ ALL Process Requirements?
ERP Modules
ERP Systems do not satisfy all Process Requirements!
ERP Gaps create an
Opportunity Cost and a
‘Leakage’ in ERP ROI!
So, how do we get from here…..
To here?
3 Step Process
Step 1 – Identify Processes unsatisfied by ERP System
Process
Process
Process
Process
Process
Process
ProcessProcess
Step 2 – Design Process Workflow(s)
• IT Business Solutions development and implementation methodology for
transforming Business Processes from Analog to Digital
• Not only automation!
• Leveraging 21st Century Technology to facilitate the 3 C’s
Communication
Collaboration
Connectivity
Step 3 – Digitize the Process
More specifically…
Connecting People and Processes
via the Cloud, Mobile Devices, Social Media
with Approval Routing and Workflow Technology
3 Step Process
Step 1 – Identify Gaps
Step 2 – Design the Workflow(s)
Step 3 – Digitize the Processes
Supporting Research
Data collected by Aberdeen indicate that Best in Class businesses are digitizing their
business for the following reasons:
46% to promote collaboration between business processes and business units
29% to manage cases based on goals rather than rigid processes
29% to create more intelligent workflows
21% to remap and re-engineer business processes to be more efficient
21% to decrease response times to internal and external events
17% to digitize processes
Source: ‘Don’t Be Left Behind: The Time for Digital Transformation is Now’, October 2015
Business Processes requiring Digitization
PO Requisition Management
SO Quotation Management
Supplier Invoice Approval
Check Requests
Price Changes
Supplier RFQ’s
CapEx Requests (ie; Projects, Travel)
Production Requests (ie; Scrap Authorization)
Shipping Requests (ie; Freight Authorizations)
HR Requests (ie; New Hire, Vacation, Compensation)
Financial Controls (ie; Customer Credit Limit)
.
.
Results achieved by our Clients
Improved Sales Performance and Customer Experience
Improved Employee Productivity
Improved Pricing Controls
Improved Financial Controls
Reduced Auditing Costs
Reduced Process Cycle Time/Costs
Improved Process Flexibility and Standardization
Improved Process Visibility/Tracking
Elimination of Redundant Data Entry
Improved Process Controls
Elimination of Paper Forms
Going Paperless ROI*
Avg. paper document takes 18 minutes to locate
Paper document filing costs avg. $20/doc
Misfiled docs cost $125/doc
Lost documents cost $350-$700/doc
Paper usage in most businesses grows 22% annually
Each 4 drawer file cabinet contains approx. 10K docs and takes up to 9 sq. ft. of
floor space costing approx. $1500/year to maintain
Every 12 file cabinets requires 1 additional employee to maintain
*Based upon studies by Price Waterhouse, Gartner and Forrester
Examples of Process Digitization
Objective
To implement a system integrated with QAD EA to standardize, track and aid in the quotation and
pricing process that would reduce administrative and pricing errors while giving better accessibility to
the commercial organization, for more timely, accurate and reliable pricing information.
Results
Digitizing the Sales Quoting Process
“With ISS Group’s iQuote Solution we finally have control over pricing for our sales quoting. We have
reduced our sales quote turnaround time from weeks to days, reduced administrative complaints,
streamlined QAD Order Entry, standardized our quoting process, and improved quote visibility.”
Digitizing the eCommerce Process
Objective
To implement a system integrated with QAD EA that provides real-time, web-based Order Entry in both
User interactive mode as well as batch upload, real-time pricing and availability, real-time Order status,
and various reporting functions.
Results
The ISS Group eCommerce technology has been operating in Eaton since the late nineties, and is
implemented in 10 sites around the globe processing hundreds of million of dollars in sales orders
annually.
Objective
To implement a system integrated with QAD EA that would provide real-time, accurate quoting
anytime/anywhere, standardization of pricing and workflow for approval processing as well as quote
templates, improved quote visibility, and improved user functionality such as capturing a customers
signature when providing a quote.
Results
Digitizing the Sales Quoting Process
“Our field sales reps have found it a very user friendly program to learn and say it is easy to use from
either their computer or IPad. Having product pricing information at their fingertips is essential to
make them successful and meet their sales goals. In this fast-paced world, customers today expect
quick response to quote requests. Our sales team couldn’t do it without iQuote.”
Objective
To implement a system integrated with QAD EA that provided anytime/anywhere access, approval
routing functionality based on configurable business rules, an easy user interface, and the ability to
customize cost effectively.
Results
Digitizing the Purchasing Process
“We now have 200+ personnel using the ISS Group iPurchase Solution. Implementing this Digitized
system has reduced errors, improved cycle time, and improved our relationship with our suppliers. It’s
been a win for everyone. And with the ability for users to access the information with a web browser
from anywhere in the world, even when people are out of the office or sick, we can easily substitute
another approver without any loss of time.”
eProcurement generates REAL cost savings!
“On average, e-procurement solutions reduced requisition-to-order
cycle cost and time by 49% and 65%, respectively.”
The e-Procurement Benchmark Report - Aberdeen
Requisition-to-order costs $51 $26
Requisition-to-order cycle time 9.6 Days 3.4 Days
Performance area Before After
Source: Aberdeen Group
Objective
To implement a system integrated with QAD EA that provided the necessary incentive pay functionality
to effect and change the selling behaviour of 40+ Salespeople responsible to sell thousands of Items
across a Customer base of thousands of Restaurants and retail establishments.
Results
Digitizing the Sales Commission Process
“We have been able to increase sales performance in a number of ways using the ISS Group
iCommission Solution. Not only does it provide the flexibility to be creative with our incentive formulas
to focus our Salespeople on specific Brands at specific times of the year, but it has also allowed us to
assign multiple Salespeople and Account Managers to Key Accounts for sharing of incentive pay, which
has driven up sales numbers in some of our larger Accounts!”
Objective
To implement a system integrated with QAD EA that provided control and governance over maintaining
a Customer’s Credit Limit stored within the QAD Customer Master table.
Results
Digitizing the Customer Credit Process
A Customer’s Credit Limit cannot be changed without the appropriate approval, which is now performed
via a configured workflow based on credit amount, and the process is fully documented for audit
purposes. Not only has it reduced the amount of time to obtain the necessary approvals, but the
process now has the financials controls required by upper management and our audit staff.
iApprove™ : Platform for Digitizing Processes
iFramework™ : Web Process Form Development
iFramework is a rapid development environment for
creation/maintenance of web-based Process Forms
iFramework features include:
Form Creation/Maintenance
Notes/Attachments
Security
Search
Browse Configuration
Batch Edit/Delete
Audit History
eMail Queue
Excel Integration
Route electronic Process Forms for review and change/approval
Configurable user defined routing rules based on any data within
Process Form, unlimited number of rules
Dynamic routing based on rules upon Process Form submission
eMail and Text alerts for approvers and requisitioners
Simultaneous/sequential and group approvals, out of office designation
Unlimited retract and re-submit Process Form attempts
Re-routing upon Process Form change
History of all Process Form approval attempts
Process Form queue for approvers
User/time date stamp auditability
AART™ : Approval Routing and Workflow Technology
What is Secret of Digital Transformation?
The Secret of Digital Transformation
Think small and fill the Gaps left by ERP
Copy of Presentation
A download of this presentation will be
available on the ISS Group Blog page at:
www.ISSGroup.com/news
Learn more about ISS Group and our Solutions
www.ISSGroup.com
Questions?
Contact Andy Weinstein at:
aweinstein@issgroup.net
sales@issgroup.net
Thank You!

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The Secret of Digital Transformation

  • 1. The Secret of ‘Digital Transformation’ How to Digitally Transform Your Organization June 16, 2016
  • 2. A Story About Disney
  • 4. Self Service, so how does Disney do it?
  • 8. ERP Systems do not satisfy all Process Requirements! ERP Gaps create an Opportunity Cost and a ‘Leakage’ in ERP ROI!
  • 9. So, how do we get from here…..
  • 12. Step 1 – Identify Processes unsatisfied by ERP System Process Process Process Process Process Process ProcessProcess
  • 13. Step 2 – Design Process Workflow(s)
  • 14. • IT Business Solutions development and implementation methodology for transforming Business Processes from Analog to Digital • Not only automation! • Leveraging 21st Century Technology to facilitate the 3 C’s Communication Collaboration Connectivity Step 3 – Digitize the Process
  • 15. More specifically… Connecting People and Processes via the Cloud, Mobile Devices, Social Media with Approval Routing and Workflow Technology
  • 16. 3 Step Process Step 1 – Identify Gaps Step 2 – Design the Workflow(s) Step 3 – Digitize the Processes
  • 17. Supporting Research Data collected by Aberdeen indicate that Best in Class businesses are digitizing their business for the following reasons: 46% to promote collaboration between business processes and business units 29% to manage cases based on goals rather than rigid processes 29% to create more intelligent workflows 21% to remap and re-engineer business processes to be more efficient 21% to decrease response times to internal and external events 17% to digitize processes Source: ‘Don’t Be Left Behind: The Time for Digital Transformation is Now’, October 2015
  • 18. Business Processes requiring Digitization PO Requisition Management SO Quotation Management Supplier Invoice Approval Check Requests Price Changes Supplier RFQ’s CapEx Requests (ie; Projects, Travel) Production Requests (ie; Scrap Authorization) Shipping Requests (ie; Freight Authorizations) HR Requests (ie; New Hire, Vacation, Compensation) Financial Controls (ie; Customer Credit Limit) . .
  • 19. Results achieved by our Clients Improved Sales Performance and Customer Experience Improved Employee Productivity Improved Pricing Controls Improved Financial Controls Reduced Auditing Costs Reduced Process Cycle Time/Costs Improved Process Flexibility and Standardization Improved Process Visibility/Tracking Elimination of Redundant Data Entry Improved Process Controls Elimination of Paper Forms
  • 20. Going Paperless ROI* Avg. paper document takes 18 minutes to locate Paper document filing costs avg. $20/doc Misfiled docs cost $125/doc Lost documents cost $350-$700/doc Paper usage in most businesses grows 22% annually Each 4 drawer file cabinet contains approx. 10K docs and takes up to 9 sq. ft. of floor space costing approx. $1500/year to maintain Every 12 file cabinets requires 1 additional employee to maintain *Based upon studies by Price Waterhouse, Gartner and Forrester
  • 21. Examples of Process Digitization
  • 22. Objective To implement a system integrated with QAD EA to standardize, track and aid in the quotation and pricing process that would reduce administrative and pricing errors while giving better accessibility to the commercial organization, for more timely, accurate and reliable pricing information. Results Digitizing the Sales Quoting Process “With ISS Group’s iQuote Solution we finally have control over pricing for our sales quoting. We have reduced our sales quote turnaround time from weeks to days, reduced administrative complaints, streamlined QAD Order Entry, standardized our quoting process, and improved quote visibility.”
  • 23. Digitizing the eCommerce Process Objective To implement a system integrated with QAD EA that provides real-time, web-based Order Entry in both User interactive mode as well as batch upload, real-time pricing and availability, real-time Order status, and various reporting functions. Results The ISS Group eCommerce technology has been operating in Eaton since the late nineties, and is implemented in 10 sites around the globe processing hundreds of million of dollars in sales orders annually.
  • 24. Objective To implement a system integrated with QAD EA that would provide real-time, accurate quoting anytime/anywhere, standardization of pricing and workflow for approval processing as well as quote templates, improved quote visibility, and improved user functionality such as capturing a customers signature when providing a quote. Results Digitizing the Sales Quoting Process “Our field sales reps have found it a very user friendly program to learn and say it is easy to use from either their computer or IPad. Having product pricing information at their fingertips is essential to make them successful and meet their sales goals. In this fast-paced world, customers today expect quick response to quote requests. Our sales team couldn’t do it without iQuote.”
  • 25. Objective To implement a system integrated with QAD EA that provided anytime/anywhere access, approval routing functionality based on configurable business rules, an easy user interface, and the ability to customize cost effectively. Results Digitizing the Purchasing Process “We now have 200+ personnel using the ISS Group iPurchase Solution. Implementing this Digitized system has reduced errors, improved cycle time, and improved our relationship with our suppliers. It’s been a win for everyone. And with the ability for users to access the information with a web browser from anywhere in the world, even when people are out of the office or sick, we can easily substitute another approver without any loss of time.”
  • 26. eProcurement generates REAL cost savings! “On average, e-procurement solutions reduced requisition-to-order cycle cost and time by 49% and 65%, respectively.” The e-Procurement Benchmark Report - Aberdeen Requisition-to-order costs $51 $26 Requisition-to-order cycle time 9.6 Days 3.4 Days Performance area Before After Source: Aberdeen Group
  • 27. Objective To implement a system integrated with QAD EA that provided the necessary incentive pay functionality to effect and change the selling behaviour of 40+ Salespeople responsible to sell thousands of Items across a Customer base of thousands of Restaurants and retail establishments. Results Digitizing the Sales Commission Process “We have been able to increase sales performance in a number of ways using the ISS Group iCommission Solution. Not only does it provide the flexibility to be creative with our incentive formulas to focus our Salespeople on specific Brands at specific times of the year, but it has also allowed us to assign multiple Salespeople and Account Managers to Key Accounts for sharing of incentive pay, which has driven up sales numbers in some of our larger Accounts!”
  • 28. Objective To implement a system integrated with QAD EA that provided control and governance over maintaining a Customer’s Credit Limit stored within the QAD Customer Master table. Results Digitizing the Customer Credit Process A Customer’s Credit Limit cannot be changed without the appropriate approval, which is now performed via a configured workflow based on credit amount, and the process is fully documented for audit purposes. Not only has it reduced the amount of time to obtain the necessary approvals, but the process now has the financials controls required by upper management and our audit staff.
  • 29. iApprove™ : Platform for Digitizing Processes
  • 30. iFramework™ : Web Process Form Development iFramework is a rapid development environment for creation/maintenance of web-based Process Forms iFramework features include: Form Creation/Maintenance Notes/Attachments Security Search Browse Configuration Batch Edit/Delete Audit History eMail Queue Excel Integration
  • 31. Route electronic Process Forms for review and change/approval Configurable user defined routing rules based on any data within Process Form, unlimited number of rules Dynamic routing based on rules upon Process Form submission eMail and Text alerts for approvers and requisitioners Simultaneous/sequential and group approvals, out of office designation Unlimited retract and re-submit Process Form attempts Re-routing upon Process Form change History of all Process Form approval attempts Process Form queue for approvers User/time date stamp auditability AART™ : Approval Routing and Workflow Technology
  • 32. What is Secret of Digital Transformation?
  • 33. The Secret of Digital Transformation Think small and fill the Gaps left by ERP
  • 34. Copy of Presentation A download of this presentation will be available on the ISS Group Blog page at: www.ISSGroup.com/news
  • 35. Learn more about ISS Group and our Solutions www.ISSGroup.com
  • 36. Questions? Contact Andy Weinstein at: aweinstein@issgroup.net sales@issgroup.net Thank You!