2. What does it mean?
Management and their responsibility
How is emotional Intelligence effected?
How to identify if someone is emotionally
intelligent.
3. Emotional intelligence refers to having the
ability to recognize and understand emotions
and their impact on behavior, attitudes, and in
business, their work flow.
How our actions and what we say affect how
people feel, and having the knowledge ensure
we behave and speak appropriately.
4. Managers must manage their relationships
with employees, but also must manage
employee’s relationships with each other by
managing conflict management in a real world
perspective and coming to a respectable
decision.
5. Emotional Intelligence is effected when a
manager isn’t aware of how his or her mood is
effected by an action or a situation. This lack of
“balance” in someone’s psyche can make them
have a misalignment of what they think their
mood is and what other people see.
Understanding how you might read someone’s
body language, and how it will affect you.
Removing all biases when approaching a
situation.
6. There is no number to measure emotional intelligence, only
awareness. People are aware of how emotionally intelligent
someone is based on their nonverbal cues. The nonverbal
communicative styles are critical in turning a normal message
into a good or bad message. It’s all about the receiver at that
point.
Types of Nonverbal communicative styles:
Paralanguage: Involves HOW we say something. This focuses on
where the emphasis is.
Haptics: This is a study of interpersonal communications
involving space. Where you stand or sit in proximity to someone
can show a different meaning to the receiver of the message.
Time: Another type of nonverbal communicative measurement
is time. How we approach something, the time we give
something is a message sent all on its own.
