The Townsend Emotional Intelligence Inventory (TEQ-i) is developed to measure Emotional Intelligence and has application for both personal development as well as effective workplace functioning. Emotional Intelligence is a form of intelligence that involves the ability to monitor your own and others’ feelings and emotions, to discriminate among them, and to use this information to guide your thinking and action.

1. OVERVIEW
MODEL
COMPETENCIES & FACETS
NARRATIVES

3. PURPOSE
The Townsend Emotional
Intelligence (TEQ-i) measures the
ability to monitor your own and
others’ feelings and emotions,
to discriminate among them,
and to use this information to
guide your thinking and action.
self-
understanding
interpersonal
interaction
workplace
dynamics
leadership
ability
management
qualities

4. PURPOSE
Because abilities such as being able to handle
frustration, controlling emotions, and getting
along with other people (emotional
competence [EI]) matters much more than IQ
and technical skills combined, the Townsend
Emotional Intelligence Inventory identifies your
emotional competence gaps and provide
targeted development direction for optimal
functioning in the workplace and society.

5. BACKGROUND
05
04
03
02
01
1930
1940
1950
1975
1985
Edward Thorndike
Edward Thorndike describes the
concept of “social intelligence” as
the ability to get along with other
people.
David Wechsler
David Wechsler suggests that
affective components of
intelligence may be essential to
success in life.
Abraham Maslow
Humanistic psychologists such as
Abraham Maslow describe how
people can build emotional
strength.
Howard Gardner
Howard Gardner publishes The Shattered
Mind, which introduces the concept of
multiple intelligences.
Wayne Payne
Wayne Payne introduces the term
emotional intelligence in his
doctoral dissertation entitled “A
study of emotion: developing
emotional intelligence…”

6. BACKGROUND
10
09
08
07
06
1987
1990
1995
1998
2006
Keith Beasley
Keith Beasley uses the term “emotional
quotient.” It has been suggested that this is the
first published use of the term, although
Reuven Bar-On claims to have used the term in
an unpublished version of his graduate thesis.
Peter Slovey
Psychologists Peter Salovey and
John Mayer publish their landmark
article, “Emotional Intelligence,” in
the journal Imagination, Cognition,
and Personality.
Daniel Goleman
The concept of emotional intelligence is
popularized after publication of Daniel Goleman’s
book Emotional Intelligence: Why It Can Matter
More Than IQ
EI in the Workplace
Goleman publishes “Working with
Emotional Intelligence”, in which he
explores EI in the workplace.
TEQ-i Development
The Townsend Emotional Intelligence
Inventory (TEQ-i) was developed based on
the Consortium for Research on Emotional
Intelligence Framework. It consists of 93
items comprising 2 overarching Personal and
Social competence factors, 5 dimensions,
and their related facets.

7. STRUCTURE
PERSONAL COMPETENCE
 SELF-AWARENES – a conscious knowledge of one's own character and feelings.
 SELF-REGULATION - controlling one's behavior, emotions, and thoughts in the pursuit of
long-term goals.
 SELF-MOTIVATION - ability to do what needs to be done, without influence from other
people or situations.
SOCIAL COMPETENCE
 SOCIAL SKILLS – ability to communicate and interact with each other, both verbally and
non-verbally, through gestures, body language and our personal appearance.
 SOCIAL AWARENESS – ability to understand other's emotions, accordingly adapt and
provide appropriate responses.

9. COMPETENCE
CATEGORIES
 PERSONAL COMPETENCE
 SOCIAL COMPETENCE
g?

10. COMPETENCIES
 PERSONAL COMPETENCE
 SELF-AWARENESS
 SELF-REGULATION
 SELF-MOTIVATION
 SOCIAL COMPETENCE
 SOCIAL SKILLS
 SOCIAL AWARENESS

11. FACETS
 SELF-AWARENESS
 Emotional Awareness,
Accurate Self-assessment,
Self-confidence
 SELF-REGULATION
 Self Control, Trustworthiness,
Conscientiousness,
Adaptability, Innovativeness
 SELF-MOTIVATION
 Commitment, Initiative,
Optimism, Achievement Drive

12. FACETS
 SOCIAL SKILLS
 Influence, Communication,
Leadership, Collaboration &
Cooperation, Change Catalyst,
Conflict Management,
Building Bonds, Team
Capabilities
 SOCIAL AWARENESS
 Empathy, Service Orientation,
Developing Others,
Leveraging Diversity, Political
Awareness

13. LESS OF USUAL MORE OF
103
60 100 140
80 120
LESS OF USUAL MORE OF
116
60 100 140
80 120
Standardised
Scores Sten = (Z x 15) + 100
(1.06 x 15) + 100 = 116
FACET (EMOTIONAL AWARENESS)
Emotional Awareness
recognising one’s emotions
and their effects.
Average of all Self-Awareness Facets
COMPETENCY (SELF-AWARENESS)
Facets: Emotional Awareness
Accurate Self-assessment
Self-confidence
People high in self-
awareness tend to display a
conscious knowledge of
their own character and
feelings.
150

14. Standardised
Scores Average of all related Facets
Average of all Competencies

15. Standardised
Scores
2% 14% 34% 34% 14% 2%
Standard (x) -3.0 -2.5 -2.0 -1.5 -1.0 -0.5 0.0 0.5 1.0 1.5 2.0 2.5 3.0
T-Score 20 25 30 35 40 45 50 55 60 65 70 75 80
Percentiles 0.1 0.8 2.28 6.68 15.87 30.85 50 69.15 84.13 93.32 97.72 99.20 99.90
Stens 1 2 3 4 5 6 7 8 9 10
IQ Score (σ = 16) 52 60 68 76 84 92 100 108 116 124 132 140 148
Indicates an exceptional propensity
to monitor your own and others’
feelings and emotions.
Indicates a relatively strong sense
of conscious knowledge of one's
own character and feelings.
EMOTIONAL INTELLIGENCE
SELF-AWARENESS

17. The Emotional Intelligence summary score,
 High Range (>= 115),
 Mid Range (<115), &
 Low Range (<=77.5)
COMP & FACETS

18. The dimension Self-Awareness and 3 Facets,
High Range (>= 115), Mid Range (<115), & Low Range (<=77.5)
COMP & FACETS

19. The dimension Self-Regulation and 5 Facets,
High Range (>= 115), Mid Range (<115), & Low Range (<=77.5)
COMP & FACETS

20. The dimension Self-Motivation and 4 Facets,
High Range (>= 115), Mid Range (<115), & Low Range (<=77.5)
COMP & FACETS

21. The dimension Social Awareness and 5 Facets,
High Range (>= 115), Mid Range (<115), & Low Range (<=77.5)
COMP & FACETS

22. The dimension Social Skills and 8 Facets,
High Range (>= 115), Mid Range (<115), & Low Range (<=77.5)
COMP & FACETS

24.  Facet Name & Description
 Participant Name
 Assessment Name
 Competency Name
 Facet Score
 Score Explanation
NARRATIVES

25. NARRATIVES
 Personal Impact of your level of endorsement on the
specific Facet
 Social Impact of your level of endorsement on the
specific Facet

26. NARRATIVES
 Score-context narratives – Strategies and Tips to help
you apply your natural propensity on the specific Facet
as you interact with others.

27. NARRATIVES
 Scoring explanation and Facet Summary Graphs – A general
explanation of how to interpret your results in relation to all
your scores on the group of Facets making up a specific
Dimension.

28. NARRATIVES
 Development Contract – Guidelines and Example of how
to structure your development plan based on your
specific assessment report.

29. END OF DECK
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