Emotional intelligence involves how we manage ourselves and relate to others. It has 5 key components and is about managing feelings so they are expressed appropriately. Emotional intelligence is important for work and personal life, influencing how we handle ourselves, work in teams, and get along with people. It can impact decision making by distinguishing thoughts from feelings and using feelings to guide choices. People high in emotional intelligence are self-aware, empathetic, focused on the present, have strong social skills, are self-motivated, receptive to others, and act with integrity. Emotional labor refers to managing feelings and expressions to fulfill job responsibilities.

1. Emotional Intelligence
Emotional Labour

2. Introduction
We all feel; one minute we’re happy,
another minute we’re sad, the next, who
knows??
As we go through a countless number of
feelings on any given day. These feelings
change depending on our experiences and
are further affected by our personality,
culture, gender, socialization, and many
other factors of emotional intelligence.
As a result, our default is to become
reactive to our circumstances.
This is what we are seeing in today's
world!

3. What is Emotional
Intelligence?
how you handle yourself, get along with people,
work in teams, leadership
5 key components
It’s another way of being smart
how we manage ourselves and relate to those
around us. What is new is the data and it’s
grounded in neuroscience
It’s not about “letting it all hang out”. It
means managing feelings, so they are expressed
appropriately and effectively
Someone may be highly empathetic but lack some
abilities to handle their own distress; others
may be aware of the subtlest shift in their own
moods, yet be inept socially

4. Leverage Emotional
Intelligence for Work And
Personal Life
 Distinguish between thoughts and
feelings.
 Use your feelings to help guide
decision-making.
 Take more responsibility for your
feelings.
 Show respect for and validate other
people’s feelings.
 Show you care and build trust by
displaying sensitivity and concern.
 Listen twice as much as you speak.
 Feel energized, not angry.
 Look for the lesson in challenging
Link for Reference

5. Signs of High Emotional Intelligence
• Self-aware
• Empathetic
• Present-Focused
• Strong Interpersonal
Skills
• Self Motivated
• Receptive
• Exercise Integrity
Link for reference

6. Emotional Labour

7. What is Emotional Labour?