Slides from TrainEngage Webinar: The ROI of End-User training in Office 365. What is the real ROI of End-User training in Office 365 Projects? End-User training is often a huge pain point when it comes to Office 365 Projects, or in general when new Software or processes are rolled out in an organization decreasing the value of your digital investments and employee satisfaction.

1. What is the ROI of End-User training? How to increase the value of
your digital investments with the proper End-User training?
Join us for a webinar on Wednesday, 13 Dec. 2017 at 16-16.45 EET (Helsinki, South Africa) & 15-15.45 CET (Zurich, Stockholm)
What are the
common
challenges of User
Adoption and why
should you care
about them?

2. Jussi Mori
Consultant, Father, and Small Business
Owner in Zürich, Sveitsi (MVP)
Office Server & Services MVP Veteran, Serial Entrepreneur,
Gamification evangelist, Gamer, SciFi and Fantasy Geek. Looking
for the Internet 3.0...
Tracy van der Schyff
Microsoft 365 Coach & Catalyst (MVP)
My passion is to empower people and therefore training and
change management lie close to my heart. My Mission is to
positively impact WHAT and HOW people create, as I believe that
what we design / create, designs / creates us back (Ontological
Design). It is about enabling others to serve themselves better,
expand their possibilities, increase their capacity to learn, act more
effectively and better design their future.

3. Common Challenges when implementing
new solutions
What is User Adoption
Change Management
ROI on Training
Training Methods & Purpose

4. Common
Challenges
when
implementing
new solutions

5. Accessibility Actual usefulness Confusion
Cultural
differences in
global projects
Failure to identify
key assumptions
Failure to track
progress
Failure to track
requirements
Inaccurate time
and effort
estimates
Inadequate risk
management
Inadequate
training
Incorrect project
team
representation
Ineffective
leadership
Key staff leaving
the project
and/or company
Lack of budget /
resources
Lack of detail in
the project plans
Lack of detailed
documentation
Lack of effective
communication
at all levels
Lack of
integration with
existing tools
Lack of
social maturity
Loss of
enthusiasm
Low user
adoption
No buy-in from
management
No use of formal
methods and
strategies
Not involving
necessary
stakeholders
Poor
management of
expectations
Poorly defined
project scope
Project managers
who lack
experience and
training
Resistance to
change
Technical
environment
Users think it’s
just a new it
gimmick

6. What is
User
Adoption?

7. Effective use of an
interactive system by its
users to the full advantage
of the business.

8. Effective use of an
interactive system by its
users to the full advantage
of the business AND users.

9. Change
Management

10. TRAINING
COMMUNICATION

11. ROI on Training

13. USA
OECDAverage
UK
Australia
Germany
Canada
Netherlands
Scandinavia
Singapore
Japan*
100 %
75%
50%
25%
0%
Level 3
Strong
Level 2
Medium
Level 1
Poor
Below 1
Terrible
Can’t use
computers
2011 – 2015, 33 Countries, OECD, 215,942 People age 16 to 65
Source: The Distribution of Users’ Computer Skills: Worse Than You Think

14. “Training is likely to have a major impact on
productivity: the study reveals that those who
have attended a course gain 33 minutes of
productive time each day. ”
Source Lost productivity due to IT problems and
inadequate computer skills in the workplace

15. Dataset
Small business
35 Employees
Average salaries (ZAR)

16. Less 5% Power Users 3
2
35 Users (SMB)
= 25 users (69%) – 690,000 pm
Less 26% Self Learners

17. Per Day = 32,857,14
690,000 (25 users / 69%)
Per Minute = 68,45
Per Hour = 4,107,14

18. Per Month = 47,435,85 (x 21 days)
68,45 x 33 minutes
Per Year = 569,230,20 (x 12 months)
Per Day = 2,258,85 (x 33 minutes)

19. ROI = X 100
569,250
Return on Investment calculation
060,000
ROI =
Cost: 1 Day PC Literacy Course for 25 People (8 per
course = 3 days at 20,000 per day)
3 x 20,000 = 60,000 (training cost)
949%

20. Salaries = 1,000,000
33 minutes per day ‘saving’ for 69%
of your users = 569,250
Training cost of approximately = 60,000
ROI of 950%* Based on ZAR and average SA salaries / training cost

21. Do not forget that
empowered employees are
less likely to leave your
company and this saves
money too! ☺

22. Training
Methods &
Purpose

23. Video
Quick
Refence
Manuals
Classroom /
online
Email /
pamphlets /
posters
Just in time
Blogs

24. PC Literacy:
Once off, fixes
problem, creates
self-learners, makes
future training easier
New Solution:
Awareness training,
as part of change
management,
introduces new
technology and
ways of working
Just in time:
Training and
resources available
while working and
busy with every
day tasks

25. Thank You