Presentation for webinar with Jussi Mori on 13 December 2017
•What are the common challenges of User adoption and why should you care about them?
•What is the ROI of End-User training?
•How to increase the value of your digital investments with the proper End-User training?
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
What are the common challenges of user adoption and why should you care about them
1. What is the ROI of End-User training? How to increase the value of
your digital investments with the proper End-User training?
Join us for a webinar on Wednesday, 13 Dec. 2017 at 16-16.45 EET (Helsinki, South Africa) & 15-15.45 CET (Zurich, Stockholm)
What are the
common
challenges of User
Adoption and why
should you care
about them?
2. Jussi Mori
Consultant, Father, and Small Business
Owner in Zürich,
Office Server & Services MVP Veteran, Serial Entrepreneur,
Gamification evangelist, Gamer, Sci-Fi and Fantasy Geek. Looking
for the Internet 3.0...
Tracy van der Schyff
Microsoft 365 Coach & Catalyst (MVP)
My passion is to empower people and therefore training and
change management lie close to my heart. My Mission is to
positively impact WHAT and HOW people create, as I believe that
what we design / create, designs / creates us back (Ontological
Design). It is about enabling others to serve themselves better,
expand their possibilities, increase their capacity to learn, act more
effectively and better design their future.
3. Common Challenges when implementing
new solutions
What is User Adoption
Change Management
ROI on Training
Training Methods & Purpose
5. Accessibility Actual usefulness Confusion
Cultural
differences in
global projects
Failure to identify
key assumptions
Failure to track
progress
Failure to track
requirements
Inaccurate time
and effort
estimates
Inadequate risk
management
Inadequate
training
Incorrect project
team
representation
Ineffective
leadership
Key staff leaving
the project
and/or company
Lack of budget /
resources
Lack of detail in
the project plans
Lack of detailed
documentation
Lack of effective
communication
at all levels
Lack of
integration with
existing tools
Lack of
social maturity
Loss of
enthusiasm
Low user
adoption
No buy-in from
management
No use of formal
methods and
strategies
Not involving
necessary
stakeholders
Poor
management of
expectations
Poorly defined
project scope
Project managers
who lack
experience and
training
Resistance to
change
Technical
environment
Users think it’s
just a new IT
gimmick
14. “Training is likely to have a major impact on
productivity: the study reveals that those who
have attended a course gain 33 minutes of
productive time each day. ”
Source Lost productivity due to IT problems and
inadequate computer skills in the workplace
16. Less 5% Power Users 3
2
35 Users (SMB)
= 25 users (69%) – 690,000 pm
Less 26% Self Learners
17. Per Day = 32,857,14
690,000 (25 users / 69%)
Per Minute = 68,45
Per Hour = 4,107,14
18. Per Month = 47,435,85 (x 21 days)
68,45 x 33 minutes
Per Year = 569,230,20 (x 12 months)
Per Day = 2,258,85 (x 33 minutes)
19. ROI = X 100
569,250
Return on Investment calculation
060,000
ROI =
Cost: 1 Day PC Literacy Course for 25 People (8 per
course = 3 days at 20,000 per day)
3 x 20,000 = 60,000 (training cost)
949%
20. Salaries = 1,000,000
33 minutes per day ‘saving’ for 69%
of your users = 569,250
Training cost of approximately = 60,000
ROI of 950%* Based on ZAR and average SA salaries / training cost
21. Do not forget that
empowered employees are
less likely to leave your
company and this saves
money too! ☺
25. PC Literacy:
Once off, fixes
problem, creates
self-learners, makes
future training easier
New Solution:
Awareness training,
as part of change
management,
introduces new
technology and
ways of working
Just in time:
Training and
resources available
while working and
busy with every
day tasks