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Using collaboration to build enhanced employee engagement
- 1. Driving Competitive Advantage through Enhanced Employee Engagement and Collaboration Sydney, 21 June 2013 #staffengage 1
- 3. Objectives
- 4. Agenda Welcome and introduction Steve Anderton National Sales and Marketing Manager, Ensyst The Microsoft Story Rose Clements HR Director, Microsoft Australia The social conundrum: Challenges and Bujuanes Livermore opportunities in social technologies and User Experience Lead, Ensyst where to start Future ways or working at Telstra Nicole Birbas Future Ways of Working Programme lead, Telstra Being people centric and creating an Shimron Shimla engaging culture – in practice Practice Manager, Ensyst Questions and discussion 4
- 7. How Microsoft has improved employee engagement through cultural and technological change Rose Clements HR Director, Microsoft Australia #staffengage 7
- 9. Whe Environment Strategy ClimateLeadership People Organization System Business Results Culture Source: Adapted from the Hay Group 70% 30%
- 12. Driving Competitive Advantage through Enhanced Employee Engagement and Collaboration Sydney, 21 June 2013 #staffengage
- 13. The social conundrum: Challenges and opportunities in social technologies and where to start Bujuanes Livermore User Experience Lead, Ensyst #staffengage 13
- 15. Glossary of Terms Social Media External Enterprise SocialInternal Social Business Social Networking Social Tools External&Internal
- 17. Instant Msg Video Voice Rich Profiles Mobile Adv. Search Community Typical Tool Sets Supporting Enterprise Social Enhanced Employee Experience = Great Brand Experience
- 18. How can the same tools produce different results
- 19. The Link Between Emotional Capital & Internal Social Media 1,060Executives 50% ‘Adopted’ 60% Success SocialInternal uptake Improved Information Flow Collaboration Lower Turnover Findings‘…reaping real benefits..’ Study MIT Sloan Management Review Fall 2012
- 20. Initiating the business case
- 21. Planning a Roll Out ……………… 21 Improve Communication Innovation Training / Mentoring Brand Experience Internal Efficiencies Emotional Capital Define Your Goals
- 22. Execute ………….. 22 Recruitment Experience Training & Mentoring Innovation & Collective Improvement Target existing initiatives Social Capital Project or Team Specific Target Areas
- 24. Anecdotal Monitoring for specific case study examples where social practices and tools drive outcomes. Correlation Comparing multiple datasets to find a relationship the proves intrinsic value. Multivariate Testing Comparison of tasks where social tools were involved versus an absence of tools and principles. Measure ………….. Responsive Activities & Predictive Analysis 24
- 25. Examples
- 26. Anecdotal 15 196 423 Views = 73% Reach Training Videos on Professional Development Likes Case Study Example Managing Professional Development with Social Anecdotal CorrelationCorrelation ActivityParticipationRate Staff Sentiment & Turnover Case Study Example Staff Sentiment Multivariate Analysis Case Study Example Information Exchange between field workers and head office Project X Variation A Community Site Hash Tags Activity Feed Follow Task Integration Variation B Project Site Document Repository 1293 Visits Per Month 40 Visits Per Month
- 27. Driving Competitive Advantage through Enhanced Employee Engagement and Collaboration Sydney, 21 June 2013 #staffengage
- 28. The vision for how social technology will underpin the future way of working at Telstra Nicole Birbas Future Ways of Working Programme Lead, Telstra #staffengage 29
- 29. TELSTRATEMPLATE4X3BLUEBETA|TELPPTV4TELSTRATEMPLATE4X3BLUEBETA|TELPPTV4 FUTURE WAYS OF WORKING AT TELSTRA JUNE 2013
- 32. TELSTRATEMPLATE4X3BLUEBETA|TELPPTV4 VALUES AND OUR PATH FORWARD PRESENTATION TITLE | PRESENTER NAME | DATE | 33
- 33. Driving Competitive Advantage through Enhanced Employee Engagement and Collaboration Sydney, 21 June 2013 #staffengage
- 34. Being people centric and creating an engaging culture – in practice Shimron Shimla Practice Manager, Ensyst #staffengage 35
- 35. Demonstration ……………………….. 37 What am I interested in? What is most relevant for me? How can I make an impact? Constant (yet Subtle) request for feedback Drive change through feedback and usage patterns What has the most valuable impact on Employee Experience? Employee Experience Easily find relevant People Easily find relevant Content Automatic suggestions of related People / Content People Centric Engaging Content “Findability”
- 37. Sara Davis 39 User: SaraD@staffengage.onmicrosoft.com Password: Ensyst123 Comms Manager • Get Staff, Partners and Customers to Connect • Ensure Correct Information is Shared • Contribute to Company’s Body of Knowledge • Create a Sense of Belonging
- 38. Katie Jordan 41 People & Culture Manager • Ensure Clarity around Work Patterns • Maintain a Friendly and Professional Work Environment • Spend more time with People, and less with Paper User: KatieJ@staffengage.onmicrosoft.com Password: Ensyst123
- 39. Alex Darrow 43 Marketing Assistant (New) • “Hit the Ground Running”! • Bring my experience to the existing Processes and Procedures • Become “One of the Team” as quickly as possible User: AlexD@staffengage.onmicrosoft.com Password: Ensyst123
- 40. Driving Competitive Advantage through Enhanced Employee Engagement and Collaboration Sydney, 21 June 2013 #staffengage 45
- 42. What Next ….. Workshop with the Ensyst Team Tour of the Microsoft Office
- 44. Questions? 49