The document discusses the importance of knowledge management (KM) within organizations, highlighting the need for employees to access the right knowledge at the right time to maximize efficiency and effectiveness. It emphasizes the growing concern of knowledge retention amidst an upcoming wave of retirements and underlines how proper KM implementation can foster innovation and competitive advantage. Furthermore, it outlines steps for establishing and improving a knowledge management program, as well as the distinction between explicit and tacit knowledge.

1. Employee Knowledge Management
Process
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Dr. Latha Venkatesan
Professor cum Principal
College of Nursing, AIIMS,
New Delhi
Email:
drlathavenkatesan@aiims.edu

2. KNOWLEDGE MANAGEMENT
• American Productivity & Quality Center (APQC) defines knowledge
management as a collection of systematic approaches to help information
and knowledge flow to and between the right people at the right time (in
the right format at the right cost) so they can act more efficiently and
effectively to create value for the organization
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The key takeaway from this definition is the use of the word ‘right‘. Only when
an employee has the right knowledge available to them at the right time, can
they act immediately and provide maximum output towards their work.

3. KNOWLEDGE TRANSFER …current status
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5. INFORMATION MANAGEMENT Vs
KNOWLEDGE MANAGEMENT
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6. WHAT ARE WE TODAY?
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7. EVOLUTION OF THE EMPLOYEE EXPERIENCE
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8. KNOWLEDGE MANAGEMENT IN ORGANIZTIONS
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9. GLOBAL SCENERIO
• Statistics show that as many as 40% of employees do not utilize proper
knowledge management solutions, and between 7-20% of their time is
spent figuring out a problem from scratch when the solution already exists
somewhere in the company.
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10. KNOWLEDGE MANAGEMENT SYSTEM-CURRENT SCENERIO
How Knowledge Management
Plays a Life-Saving Role in the
Corona virus Epidemic?
Knowledge management
technologies deliver accurate,
real-time information and
prevent future infections in
this healthcare crisis
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11. Employee Knowledge Management
Evidence Based Practices-Global
• Forty percent of the U.S. workforce is eligible to
retire within the next five years according to a
2017 BLS study. Therefore, the importance of
knowledge retention is a growing concern for
organizations across industries. If properly
implemented, knowledge management is a
worthwhile investment that will promote
efficiency, learning, innovation and competitive
advantage.
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12. Employee Knowledge Management
Evidence Based Practices -National
“Empirical study of employee perception regarding knowledge
management (KM) in India”(April, 2018)
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This survey and facts about Indian Organizations‟ knowledge
management implementation shows that employees have positive
attitude towards KM. Although, KM is still in its infancy but from
the survey, it is seen that employees are willing to share their
expertise, provided there is a proper platform and recognition
system existent in the process. It is interesting to see that people
don't consider knowledge sharing as an additional responsibility
and time consuming activity which is a sign of acceptance of KM.

13. COMPONENTS OF KNOWLEDGE MANAGEMENT
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14. INVEST IN KNOWLEDGE MANAGEMENT?
1. To preserve the knowledge of
knowledge workers
2. Reduce risks and future failures
3. Change management
4. Fuels Innovation
5. Better decision making
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15. TYPES OF KNOWLEDGE
• When it comes to knowledge in the workplace, there are two
types: explicit and tacit.
• Understanding these two main types of knowledge will be crucial as
you learn how to navigate the process of gathering and
implementing knowledge as it relates to company’s hiring, training
and retention efforts.
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16. TYPES OF KNOWLEDGE (Continued)
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17. FACTORS INFLUENCING KNOWLEDGE MANAGEMENT
Each organization has unique ways of handling explicit and tacit knowledge.
Many factors affect how knowledge is used, including:
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1.where organizations are in their life cycle ?
2. type of business
3. core competencies
4. leadership, culture
5. infrastructure
6. marketplace competition

18. FACTORS INFLUENCING KNOWLEDGE MANAGEMENT (Continued)
• Effective knowledge management initiatives are designed to take
critical tacit knowledge that is unseen and known by only one or a
few individuals and turn it into explicit knowledge to be
transferred to many.
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20. KNOWLEDGE MANAGEMENT PROGRAM
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Where it is needed?

21. KNOWLEDGE MANAGEMENT PROGRAM(CONTINUED)
Knowledge management program is the act of recording, sharing,
and constructively applying knowledge.
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22. 5 Core Considerations for a Knowledge Management
Program
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23. STEPS TO KNOWLEDGE MANAGEMENT IMPLEMENTATION
Step 1
Establish Knowledge
Management Program
Objectives
Step 2
Prepare for Change
Step 3
Define a High-Level
Process as a
Foundation
Step 4
Determine and
Prioritize Technology
Needs
Step 5
Assess Current State
Step 6
Build a Knowledge
Management
Implementation Roadmap
Step 7
Implementation
Step 8
Measure and Improve the
Knowledge Management
Program
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24. KNOWLEDGE MANAGEMENT INTO PRACTICE
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25. ADVANCED KNOWLEDGE MANAGEMENT WITHIN
CORPORATIONS
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26. KNOWLEDGE MANAGEMENT IN ORGANIZTIONS (CONTINUED)
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27. KNOWLEDGE MANAGEMENT IN HEALTH CARE
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APQC-American
Productivity
&Quality Centre

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31. Thank you!
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