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MHR1023: KNOWLEDGE MANAGEMENT
Introduction
Intersection about knowledge management and
the organizational barriers is the practical problem
   of transferring knowledge from one part of the
 organization to another part of the organization.

   Knowledge transfer is more complex because
                                                               Proposed
knowledge resides in organizational members, tools,
                                                               empirical
tasks, and their sub-networks and much knowledge
                                                                method
    in organizations is tacit or hard to articulate.


             Condition:
                               The replacement more costly
         Managers resigned         and time-consuming
            or accepted      investment in what the manager
              attractive      knows, her/his experience, and
             separation              personal insight.
          packages offered
Highlighted
   Issues
Focused on managerial
        knowledge
 Knowledge Different from Knowledge is
 acquired by   the technical different from:
  managers       skills and
                              1- Technical
regarding the    technical
                                  skills
 workings of  knowledge of
     the      organizational 2- Technical
organization     members.      knowledge
Epistemetrics is concerned
 with the balance between
what we know and what we
are willing and able to share
         with others.



Based on the premise that all
   knowledge is the result
clustering of sensorial inputs,
  so that all knowledge is a
   cognitive phenomenon
within the mind of individual
Socialization              Tutoring

            Organizational
            mechanism for
          preserve managerial
              knowledge




Continuous
                         Mentoring
  report
Newcomers
                     absorb lessons
                    from formal and
                       informal to
                    gather, and gain
                    more experienced
                        from team
Mixture of formal        members        Schooled in the
  and informal
                                       Do’s and Don’ts of
 procedures and
                                          firm culture
    activities




                     Socialization
Organization must
Emphasis on direct                recognize and diligently
relationships across               work to stimulate the
  the spectrum of
 experience in the
      life of the
                       Tutoring       natural fear that
                                   experienced managers
                                  often feel when asked to
    organization                   share their knowledge
                                  with the up-and-coming
Mentoring
   Engage in a
relationship that   Variety of roles,    Consider
     endures        such as teacher,     possible
throughout their    counsellor and      conflicts of
 tenure with the         friend           interest
  organization
C
o
n   Formulated outside the existing control
      systems and expressly designed to
t     benefit the participating managers
i
n
u
o               3 components:
u   1 - Report from lessons learned and
    knowledge gained from visits,
s
    conference and other meetings
    attended by all managers.
r
    2 – Asked to describe their experience
e
    3 – Report and debriefing
p
o
r
t
Recommendation
Socialization              Tutoring                 Mentoring           Continuous report

     • All division’s          • Should not be          • Shared by         • Reporting and
       executives                an informal              mentors             debriefing are
       should                    activity, but          • Encourage           combined
       communication             rather an                parings of          when a
       among all                 integral part of         mentors and         manager’s
       managers even             the                      managers.           tenure with the
       with average              organization’s                               organizational
       level of trust in         operations and                               comes to an
       fellow                    procedures                                   end
       managers
Conclusion
Understand how
          processes and people     Know how to solve complex
            work and behave        problems within reasonable
                                       amount of time and
                                     reasonable amounts of
                                            money




Managerial knowledge is
sharing and transfer from
                                 Organization must distinguish
  those who know and
                                 between the technical aspects
    those who don’t.
                                 of knowledge system that are
                                    related to efficiencies of
                                           operations

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The Metric of Knowledge: Mechanism for Preserving the Value of Managerial Knowledge

  • 3. Intersection about knowledge management and the organizational barriers is the practical problem of transferring knowledge from one part of the organization to another part of the organization. Knowledge transfer is more complex because Proposed knowledge resides in organizational members, tools, empirical tasks, and their sub-networks and much knowledge method in organizations is tacit or hard to articulate. Condition: The replacement more costly Managers resigned and time-consuming or accepted investment in what the manager attractive knows, her/his experience, and separation personal insight. packages offered
  • 4. Highlighted Issues
  • 5. Focused on managerial knowledge Knowledge Different from Knowledge is acquired by the technical different from: managers skills and 1- Technical regarding the technical skills workings of knowledge of the organizational 2- Technical organization members. knowledge
  • 6. Epistemetrics is concerned with the balance between what we know and what we are willing and able to share with others. Based on the premise that all knowledge is the result clustering of sensorial inputs, so that all knowledge is a cognitive phenomenon within the mind of individual
  • 7. Socialization Tutoring Organizational mechanism for preserve managerial knowledge Continuous Mentoring report
  • 8.
  • 9. Newcomers absorb lessons from formal and informal to gather, and gain more experienced from team Mixture of formal members Schooled in the and informal Do’s and Don’ts of procedures and firm culture activities Socialization
  • 10. Organization must Emphasis on direct recognize and diligently relationships across work to stimulate the the spectrum of experience in the life of the Tutoring natural fear that experienced managers often feel when asked to organization share their knowledge with the up-and-coming
  • 11. Mentoring Engage in a relationship that Variety of roles, Consider endures such as teacher, possible throughout their counsellor and conflicts of tenure with the friend interest organization
  • 12. C o n Formulated outside the existing control systems and expressly designed to t benefit the participating managers i n u o 3 components: u 1 - Report from lessons learned and knowledge gained from visits, s conference and other meetings attended by all managers. r 2 – Asked to describe their experience e 3 – Report and debriefing p o r t
  • 14. Socialization Tutoring Mentoring Continuous report • All division’s • Should not be • Shared by • Reporting and executives an informal mentors debriefing are should activity, but • Encourage combined communication rather an parings of when a among all integral part of mentors and manager’s managers even the managers. tenure with the with average organization’s organizational level of trust in operations and comes to an fellow procedures end managers
  • 16. Understand how processes and people Know how to solve complex work and behave problems within reasonable amount of time and reasonable amounts of money Managerial knowledge is sharing and transfer from Organization must distinguish those who know and between the technical aspects those who don’t. of knowledge system that are related to efficiencies of operations