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Knowledge Sharing: A Review &
 Directions for Future Research
      MHR1023: KNOWLEDGE MANAGEMENT
Sheng, Wang and Noe, Raymond A., (2009).
Knowledge Sharing: A Review and Directions for
Future Research. Human Resource Management
          Review. 20 (2010). 115-131
INTRODUCTION




              REVIEW



CONCLUSION                  ISSUES
Critical organizational resource
     that provides a sustainable
     competitive advantage in a
 competitive and dynamic economy

 Knowledge sharing between employees and
within and across teams allows organizations to
   exploit and capitalize on knowledge-based
                    resources
   (Cabrera & Cabrera, 2005; Damodaran &
   Olphert, 2000; Davenport & Prusak, 1998)

INTRODUCTION
E-systems
                                          and
                                    member groups’
                                        issues

                               Self-evaluations influence
                                  knowledge sharing




                      Job and organizational attitudes influence on
                                  knowledge sharing




                   Effect organizational culture on knowledge sharing




              Integrate from several discipline influence knowledge sharing




ISSUES IN KNOWLEDGE SHARING
Prior reviews have focused on technological issues
                   involved in knowledge sharing or knowledge transfer
                   across units, organizations, or within inter-organization
                   networks.



                   Other researchers believe that all information is
                   considered knowledge but knowledge is more than just
                   information, knowledge includes information and know-
                   how


                   Difference Knowledge Transfer & Exchange
                   • Knowledge transfer involves both the sharing of knowledge by the
                     knowledge source and the acquisition and application of knowledge
                     by the recipient.
                   • knowledge exchange includes both knowledge sharing and
                     employees providing knowledge to others and knowledge seeking
                     or employees searching for knowledge from others.

ISSUES IN KNOWLEDGE SHARING: Integrate from several discipline influence knowledge sharing
Lin and lee (2006) found that executive' perceptions of the
     relative advantage of knowledge sharing for the business,
     compatibility to existing business process, and complexity to
     encourage knowledge sharing served as mediators between
     organizational climate and an organization's intention to
     encourage knowledge sharing.

     Several studies found no relationship between extrinsic
     motivation and knowledge sharing intentions or attitudes toward
     knowledge sharing


     Emphasized the need to align incentives and knowledge
     sharing. The results of these studies suggest that team
     characteristics and processes influence knowledge sharing
     among team members.


     Knowledge sharing does; however, appear to be contingent on
     individuals' confidence of sharing useful knowledge with others.




ISSUES IN KNOWLEDGE SHARING: Effect organizational culture on knowledge
sharing
Social exchange              Influence of attitudes        Create disincentive
• Occur among employees      • Been investigated rather    for knowledge
  across teams                 extensively using the       • Becomes a common
• Knowledge transfer from      theory of reasoned action     good and individuals lose
  strong or weak tie         • Understanding how to          their distinctiveness
  perspectives suggest         enhance positive              compared to others
  potential research           attitudes toward            • Refrain from sharing
  questions on knowledge       knowledge sharing             knowledge for fear of
  sharing.                                                   losing power
                                                           • (Bordia, 2006)
                                                             Directly examined the
                                                             evaluation
                                                             apprehension–
                                                             knowledge sharing
                                                             relationship.




       ISSUES IN KNOWLEDGE SHARING: Job and organizational attitudes influence on
                  knowledge
Core self-evaluations influence
                                    knowledge sharing through influencing
                                       perception of the usefulness of
                                      knowledge sharing and reducing
                                          evaluation apprehension.



                                   Leadership characteristics may affect the
                                   level of team knowledge sharing through
                                      creating knowledge sharing norms
                                                (Quigley, 2007).




                                   Leader–member exchanges may mediate
                                        the justice–knowledge sharing
                                                  relationship.




ISSUES IN KNOWLEDGE SHARING: Self-evaluations influence knowledge sharing
• Using either willingness or intention to share knowledge
                     or self-reported knowledge sharing behaviors
                   • Combined knowledge sharing with utilizing knowledge
                     and or seeking knowledge
Measured


                   • Help increase the validity of knowledge sharing
                     measures
                   • Culture emphasizing trust and innovation is conducive
                     to knowledge sharing
                   • Management support for knowledge sharing may be
Examine              demonstrated by emphasizing sharing “lessons
                     learned” instead of “mistakes made”.




ISSUES IN KNOWLEDGE SHARING: E-systems and member groups’ issues
5 essential aspects:
                                                  Motivational
    Organizational context
                                                    factor

Interpersonal                  Team                Individual
characteristic              characteristic       characteristic

                                              Lack of statistical
    Gives overall view of                         analysis.
      KSS concept at                         Method of statistical
       individual level                        analysis might
                                              contribute proper
                                                    study

CONCLUSION

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Knowledge Sharing: A review & Direction for Future Research

  • 1. Knowledge Sharing: A Review & Directions for Future Research MHR1023: KNOWLEDGE MANAGEMENT
  • 2. Sheng, Wang and Noe, Raymond A., (2009). Knowledge Sharing: A Review and Directions for Future Research. Human Resource Management Review. 20 (2010). 115-131
  • 3. INTRODUCTION REVIEW CONCLUSION ISSUES
  • 4. Critical organizational resource that provides a sustainable competitive advantage in a competitive and dynamic economy Knowledge sharing between employees and within and across teams allows organizations to exploit and capitalize on knowledge-based resources (Cabrera & Cabrera, 2005; Damodaran & Olphert, 2000; Davenport & Prusak, 1998) INTRODUCTION
  • 5. E-systems and member groups’ issues Self-evaluations influence knowledge sharing Job and organizational attitudes influence on knowledge sharing Effect organizational culture on knowledge sharing Integrate from several discipline influence knowledge sharing ISSUES IN KNOWLEDGE SHARING
  • 6. Prior reviews have focused on technological issues involved in knowledge sharing or knowledge transfer across units, organizations, or within inter-organization networks. Other researchers believe that all information is considered knowledge but knowledge is more than just information, knowledge includes information and know- how Difference Knowledge Transfer & Exchange • Knowledge transfer involves both the sharing of knowledge by the knowledge source and the acquisition and application of knowledge by the recipient. • knowledge exchange includes both knowledge sharing and employees providing knowledge to others and knowledge seeking or employees searching for knowledge from others. ISSUES IN KNOWLEDGE SHARING: Integrate from several discipline influence knowledge sharing
  • 7. Lin and lee (2006) found that executive' perceptions of the relative advantage of knowledge sharing for the business, compatibility to existing business process, and complexity to encourage knowledge sharing served as mediators between organizational climate and an organization's intention to encourage knowledge sharing. Several studies found no relationship between extrinsic motivation and knowledge sharing intentions or attitudes toward knowledge sharing Emphasized the need to align incentives and knowledge sharing. The results of these studies suggest that team characteristics and processes influence knowledge sharing among team members. Knowledge sharing does; however, appear to be contingent on individuals' confidence of sharing useful knowledge with others. ISSUES IN KNOWLEDGE SHARING: Effect organizational culture on knowledge sharing
  • 8. Social exchange Influence of attitudes Create disincentive • Occur among employees • Been investigated rather for knowledge across teams extensively using the • Becomes a common • Knowledge transfer from theory of reasoned action good and individuals lose strong or weak tie • Understanding how to their distinctiveness perspectives suggest enhance positive compared to others potential research attitudes toward • Refrain from sharing questions on knowledge knowledge sharing knowledge for fear of sharing. losing power • (Bordia, 2006) Directly examined the evaluation apprehension– knowledge sharing relationship. ISSUES IN KNOWLEDGE SHARING: Job and organizational attitudes influence on knowledge
  • 9. Core self-evaluations influence knowledge sharing through influencing perception of the usefulness of knowledge sharing and reducing evaluation apprehension. Leadership characteristics may affect the level of team knowledge sharing through creating knowledge sharing norms (Quigley, 2007). Leader–member exchanges may mediate the justice–knowledge sharing relationship. ISSUES IN KNOWLEDGE SHARING: Self-evaluations influence knowledge sharing
  • 10. • Using either willingness or intention to share knowledge or self-reported knowledge sharing behaviors • Combined knowledge sharing with utilizing knowledge and or seeking knowledge Measured • Help increase the validity of knowledge sharing measures • Culture emphasizing trust and innovation is conducive to knowledge sharing • Management support for knowledge sharing may be Examine demonstrated by emphasizing sharing “lessons learned” instead of “mistakes made”. ISSUES IN KNOWLEDGE SHARING: E-systems and member groups’ issues
  • 11. 5 essential aspects: Motivational Organizational context factor Interpersonal Team Individual characteristic characteristic characteristic Lack of statistical Gives overall view of analysis. KSS concept at Method of statistical individual level analysis might contribute proper study CONCLUSION