The document discusses the introduction and conclusion sections of a report. The introduction includes the purpose, background, method of investigation, and scope. It uses present and past tense and numbered headings. The background provides information on the problem being investigated and can reference secondary data sources. The method states how the primary investigation was conducted, such as through questionnaires. The scope outlines the areas of investigation, including respondent profiles and at least three other areas. The conclusion restates what was done in the previous chapters and explains the research nature, methods, findings, and ensures the reader understands the arguments presented.