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1
THE FUTURE
OF WORK
CATHERINE SHINNERS SIMON TERRY JOACHIM STROH
ArtworkbyMartinWhatson
OPENING THE CURTAINS ON
Change Agents Worldwide (CAWW)
is a network of progressive and
passionate professionals, who really
want to bring about substantive
change in how work gets done.
CAWW functions as a transparent
cooperative with every member
holding equal rights and ownership.
CHANGE AGENTS WORLDWIDE
EST2013
Today’s Speakers
The networked economy
drives disruptive change and
demands more human
organizations. Through his
blog, board roles and
consulting Simon Terry
advocates and assists
organizations to adapt to this
new environment by
embracing the chaos of
change, and building purpose,
leadership, learning and
collaboration
Simon Terry, Speaker
@simongterry
simonterry.tumblr.com
In our networked world we’re
more connected to our
organizations, society,
environment - and each other.
Catherine brings her
background as a change
agent, educator, marketer and
technologist, to help
organizations and people
build new agilities and
adaptations to the way they
network, learn, lead and create
value.
Catherine Shinners, Speaker
@catshinners
collaboration-incontext.com
WE ARE
RAPIDLY
MOVING
FROM SIMPLE
TO COMPLEX
FROM
PREDICTABLE TO
UNPREDICTABLE
FROM CERTAINTY
TO UNCERTAINTY
WHERE THE
CHANGE IS
HAPPENING
WHERE YOUR
CUSTOMERS
WANT TO BE
(AND SOME
ALREADY
ARE)
WHERE THE
PRESSURE IS
The value of Workplace comes from
changing work, not implementing a tool.
Implementations fail when they fail to
support this change:
➔ The Wrong Strategy
➔ Create Barriers to Connection
➔ Fail to Encourage Sharing
➔ Discourage Work
➔ Don’t Leverage Innovation
➔ Don’t Measure and Celebrate
Success
WHY IMPLEMENTATION FAILS
ROUTINE
WORK IS
BEING
AUTOMATED
HIGH VALUE
WORK OCCURS
AT THE
NETWORK EDGE
MORE
INNOVATION MAGIC
MORE
PERFORMANCE
SOCIAL
DISCOVERY
INDIVIDUALIDEATION
GROUP COLLABORATION
SHARE MORE
STORIES..
..BECOME MORE OPEN
..AND CREATE
SOME MAGIC
ABOVE-THE-FLOW
Extra effort needed outside the normal
flow of work.
IN-THE-FLOW
What I am working on right
here in the flow.
HIDDEN-FROM-FLOW
Invisible information flows hidden away
in private channels.
Share activity status
Post to open forum
Ask question openlyNarrate &
share work
Write short blog postReceive automatic updates
Filling Out
Forms
(Harvesting)
Understanding
the issues
(Clarifying)
Finding
Experts &
Expertise
Looking for
Information
(Collecting)
Publishing
content (for
print)
Publishing
articles (on the
web)
Information
Silos
Hidden email
chains
Solving
problems
one on one
Email/voice
communication
Unpublished
documents/
reports
❏ TRUST - start with small groups
and teams
❏ PURPOSE - create a shared
purpose
❏ RECIPROCITY - role model
generosity, responsiveness &
awareness of others
❏ FLOW - identify a few inefficient
activities and transform into
Working Out Loud activities
THE CORE ENGINE
OF HUMAN CONNECTION
11
Content change
triggers via streams,
alerts, filters, or tags
improve awareness &
accessibility
Visibility of work
expands knowledge
collections and invites
diversity of more inputs
Sharing updates and expanding connections
using robust profiles, brings richer context and
stronger cohesion
Transparent creation and co-creation of
content in the flow of work leads to new
conversations and feedback loops
WOL DYNAMICS
Catherine Shinners, Change Agents
Network-based
group cohesion
& connection
More agility &
knowledge
flows
Content
awareness &
accessibility
Transparent
conversational
flow of work
THE CORE ENGINE
IN ACTION
ME
ME
WE
WE
ENABLING NETWORK NAVIGATORS Wirearchy is “a
dynamic two-way
flow of power and
authority, based on
knowledge, trust,
credibility and a
focus on results,
enabled by
interconnected
people and
technology”.
– Jon Husband
DECENTRALIZED
OPEN & TRANSPARENT
EMERGENT & GENERATIVE
LOOSELY COUPLED
PEOPLE-CENTERED
LEARNING-ENABLED
Hugh Mcleod
“Personal Knowledge Mastery
(PKM) is a framework for
individuals to take control of their
professional development through
a continuous process of seeking,
sensing-making, and sharing.”
– Harold Jarche
SEEKING-SENSEMAKING-SHARING
HOW WE HELP CLIENTS: BRIDGING THE GAP
VALUE
TRUST
EMPOWERMENT
COLLABORATION
AGILITY
VALUE MATURITY MODEL OF COLLABORATION
CONNECT
SHARE
INNOVATE
SOLVE
VALUE
TRUST
EMPOWERMENT
COLLABORATION
AGILITY
COMMUNITIES
COLLABORATIVE
WORK
VALUE
COMMUNITY ENGAGEMENT PLAN
STRATEGIC RATIONALE
FOR COLLABORATION
USER RATIONALE
FOR COLLABORATION
HOW TO ENABLE CLIENTS:
STRATEGIC ALIGNMENT
PURPOSE
SEE
EXECUTE ENABLE
EMPOWER
HOW WE ENABLE CLIENTS:
PEOPLE CAPABILITIES
WORKING OUT
LOUD
PERSONAL KNOWLEDGE
MANAGEMENT
EXPERIMENTATION
ADAPTIVE
LEADERSHIP
➔ Cooperative Consultancy
➔ Asset Sharing Model
➔ Continuous Learning
HOW WE WORK
CHANGING THE WORLD OF WORK.
ONE HUMAN AT A TIME.
What does it mean to be a Change Agent in the 21st century? What do
Change Agents think your organization must do to remain competitive
in an age of fast-paced change and individual empowerment?
http://bit.ly/CAWWebook1
Towards Higher Rates of Adoption
Through Exaptation and Adaptation
http://changeagentsworldwide.com/whitepapers
THANK YOU.
Simon Terry
@simongterry
changeagentsworldwide.com
simonterry.com
Catherine Shinners
@catshinners
changeagentsworldwide.com
Collaboration-incontext.com
Joachim Stroh
@joachimstroh
changeagentsworldwide.com
about.me/joachim

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The Future of Work

  • 1. 1 THE FUTURE OF WORK CATHERINE SHINNERS SIMON TERRY JOACHIM STROH ArtworkbyMartinWhatson OPENING THE CURTAINS ON
  • 2. Change Agents Worldwide (CAWW) is a network of progressive and passionate professionals, who really want to bring about substantive change in how work gets done. CAWW functions as a transparent cooperative with every member holding equal rights and ownership. CHANGE AGENTS WORLDWIDE EST2013
  • 3. Today’s Speakers The networked economy drives disruptive change and demands more human organizations. Through his blog, board roles and consulting Simon Terry advocates and assists organizations to adapt to this new environment by embracing the chaos of change, and building purpose, leadership, learning and collaboration Simon Terry, Speaker @simongterry simonterry.tumblr.com In our networked world we’re more connected to our organizations, society, environment - and each other. Catherine brings her background as a change agent, educator, marketer and technologist, to help organizations and people build new agilities and adaptations to the way they network, learn, lead and create value. Catherine Shinners, Speaker @catshinners collaboration-incontext.com
  • 4. WE ARE RAPIDLY MOVING FROM SIMPLE TO COMPLEX FROM PREDICTABLE TO UNPREDICTABLE FROM CERTAINTY TO UNCERTAINTY
  • 5. WHERE THE CHANGE IS HAPPENING WHERE YOUR CUSTOMERS WANT TO BE (AND SOME ALREADY ARE) WHERE THE PRESSURE IS
  • 6. The value of Workplace comes from changing work, not implementing a tool. Implementations fail when they fail to support this change: ➔ The Wrong Strategy ➔ Create Barriers to Connection ➔ Fail to Encourage Sharing ➔ Discourage Work ➔ Don’t Leverage Innovation ➔ Don’t Measure and Celebrate Success WHY IMPLEMENTATION FAILS
  • 9. ABOVE-THE-FLOW Extra effort needed outside the normal flow of work. IN-THE-FLOW What I am working on right here in the flow. HIDDEN-FROM-FLOW Invisible information flows hidden away in private channels. Share activity status Post to open forum Ask question openlyNarrate & share work Write short blog postReceive automatic updates Filling Out Forms (Harvesting) Understanding the issues (Clarifying) Finding Experts & Expertise Looking for Information (Collecting) Publishing content (for print) Publishing articles (on the web) Information Silos Hidden email chains Solving problems one on one Email/voice communication Unpublished documents/ reports
  • 10. ❏ TRUST - start with small groups and teams ❏ PURPOSE - create a shared purpose ❏ RECIPROCITY - role model generosity, responsiveness & awareness of others ❏ FLOW - identify a few inefficient activities and transform into Working Out Loud activities THE CORE ENGINE OF HUMAN CONNECTION
  • 11. 11 Content change triggers via streams, alerts, filters, or tags improve awareness & accessibility Visibility of work expands knowledge collections and invites diversity of more inputs Sharing updates and expanding connections using robust profiles, brings richer context and stronger cohesion Transparent creation and co-creation of content in the flow of work leads to new conversations and feedback loops WOL DYNAMICS Catherine Shinners, Change Agents Network-based group cohesion & connection More agility & knowledge flows Content awareness & accessibility Transparent conversational flow of work THE CORE ENGINE IN ACTION ME ME WE WE
  • 12. ENABLING NETWORK NAVIGATORS Wirearchy is “a dynamic two-way flow of power and authority, based on knowledge, trust, credibility and a focus on results, enabled by interconnected people and technology”. – Jon Husband DECENTRALIZED OPEN & TRANSPARENT EMERGENT & GENERATIVE LOOSELY COUPLED PEOPLE-CENTERED LEARNING-ENABLED Hugh Mcleod
  • 13. “Personal Knowledge Mastery (PKM) is a framework for individuals to take control of their professional development through a continuous process of seeking, sensing-making, and sharing.” – Harold Jarche SEEKING-SENSEMAKING-SHARING
  • 14. HOW WE HELP CLIENTS: BRIDGING THE GAP VALUE TRUST EMPOWERMENT COLLABORATION AGILITY
  • 15. VALUE MATURITY MODEL OF COLLABORATION CONNECT SHARE INNOVATE SOLVE VALUE TRUST EMPOWERMENT COLLABORATION AGILITY
  • 16. COMMUNITIES COLLABORATIVE WORK VALUE COMMUNITY ENGAGEMENT PLAN STRATEGIC RATIONALE FOR COLLABORATION USER RATIONALE FOR COLLABORATION HOW TO ENABLE CLIENTS: STRATEGIC ALIGNMENT
  • 17. PURPOSE SEE EXECUTE ENABLE EMPOWER HOW WE ENABLE CLIENTS: PEOPLE CAPABILITIES WORKING OUT LOUD PERSONAL KNOWLEDGE MANAGEMENT EXPERIMENTATION ADAPTIVE LEADERSHIP
  • 18. ➔ Cooperative Consultancy ➔ Asset Sharing Model ➔ Continuous Learning HOW WE WORK
  • 19. CHANGING THE WORLD OF WORK. ONE HUMAN AT A TIME. What does it mean to be a Change Agent in the 21st century? What do Change Agents think your organization must do to remain competitive in an age of fast-paced change and individual empowerment? http://bit.ly/CAWWebook1 Towards Higher Rates of Adoption Through Exaptation and Adaptation http://changeagentsworldwide.com/whitepapers
  • 20. THANK YOU. Simon Terry @simongterry changeagentsworldwide.com simonterry.com Catherine Shinners @catshinners changeagentsworldwide.com Collaboration-incontext.com Joachim Stroh @joachimstroh changeagentsworldwide.com about.me/joachim