This document summarizes findings from a global survey of 314 organizations on their digital workplace maturity. It finds that early adopters view increasing organizational intelligence as the top strategic driver, while the majority view gaining efficiency and cost savings as most important. Early adopters have higher levels of maturity across capabilities, enablers, and mindset. The document outlines recommendations for organizations to focus on empowering employees and enabling new ways of working through a digital workplace.
Making Technology Work at Work - #1 in the Employment in the Digital Age Seriesinaroundos
Part one of three digital learning resources for tech-savvy young adults in the workplace. Initiated and funded by Adult Learning Centres Grey-Bruce-Georgian, Adult Learning Programs of Perth and Employment Ontario.
What are the future trends in the Digital Workplace? Are we facing even bigger disruption from social, gamification, and the trends that have been prevalent over the last years or are we coming to a point where things are beginning to mature?
In this presentation - from Nordic Intranet Summit, November 2014 - I have looked at some common themes that I see across both the Nordic region and in the Intranet/Digital Workplace community as a whole.
Will there be Hoverboards? Not very likely... While innovations like these are exciting and fun, the real trends are what we see when we look at innovative solutions and innovative vendors.
The question is: Are we making the most of the emergent trends or are we still using the same thinking and logic we did when the Sharepoint 2007 intranet was launched? It's time to challenge ourselves and our peers!
Design thinking provides a powerful toolbox for delivering a digital workplace that is frictionless and productive for the whole workforce. (Presentation by James Robertson at Congres Intranet 2016, in Utrecht, the Netherlands)
How is Grundfos moving from a classical Intranet to a new more collaborative digital workplace? This presentation covers how the intranet historically has developed and how we have created a framework for future development based on the thoughts around the Digital Workplace. Presented at IOM Summit in Cologne, September 2013
The average workday has become disjointed. While workers enjoy the “freedom” that comes from being able to do their jobs without being chained to their desks, it is not without its obstacles. There is certainly no shortage of mobile apps for employees, yet each app only does one thing well, and it is becoming clear that work information is spread out between too many apps. As employees rely more on mobile access, the elusive single-screen, unified mobile experience could be the answer to enterprise information discovery woes. The presentation discusses ways to overcome the information overload challenge using contextual capabilities now provided by mobile devices, a consolidated user experience, and activity streams.
The digital workplace encompasses a broad range of applications and mode of communication. Here are 6 broad points on the trends surrounding the digital workplace.
Digital Workplace Trends and TransformationJane McConnell
(D.C. version) Get in touch if you'd like a download link. These are first results from the 2014 Digital Workplace survey. It is an enhanced presentation from the one delivered early November 2013 in Washington DC at KMWorld.
From Intranets to the Digital Workplace - how far have we really come so far?Stephan Schillerwein
Short presentation at the Worldwide Intranet Challenge Event in Zurich (30.09.2013) talking about some of the reasons why the progress in regard to the Digital Workplace is still very small in most organisation
Making Technology Work at Work - #1 in the Employment in the Digital Age Seriesinaroundos
Part one of three digital learning resources for tech-savvy young adults in the workplace. Initiated and funded by Adult Learning Centres Grey-Bruce-Georgian, Adult Learning Programs of Perth and Employment Ontario.
What are the future trends in the Digital Workplace? Are we facing even bigger disruption from social, gamification, and the trends that have been prevalent over the last years or are we coming to a point where things are beginning to mature?
In this presentation - from Nordic Intranet Summit, November 2014 - I have looked at some common themes that I see across both the Nordic region and in the Intranet/Digital Workplace community as a whole.
Will there be Hoverboards? Not very likely... While innovations like these are exciting and fun, the real trends are what we see when we look at innovative solutions and innovative vendors.
The question is: Are we making the most of the emergent trends or are we still using the same thinking and logic we did when the Sharepoint 2007 intranet was launched? It's time to challenge ourselves and our peers!
Design thinking provides a powerful toolbox for delivering a digital workplace that is frictionless and productive for the whole workforce. (Presentation by James Robertson at Congres Intranet 2016, in Utrecht, the Netherlands)
How is Grundfos moving from a classical Intranet to a new more collaborative digital workplace? This presentation covers how the intranet historically has developed and how we have created a framework for future development based on the thoughts around the Digital Workplace. Presented at IOM Summit in Cologne, September 2013
The average workday has become disjointed. While workers enjoy the “freedom” that comes from being able to do their jobs without being chained to their desks, it is not without its obstacles. There is certainly no shortage of mobile apps for employees, yet each app only does one thing well, and it is becoming clear that work information is spread out between too many apps. As employees rely more on mobile access, the elusive single-screen, unified mobile experience could be the answer to enterprise information discovery woes. The presentation discusses ways to overcome the information overload challenge using contextual capabilities now provided by mobile devices, a consolidated user experience, and activity streams.
The digital workplace encompasses a broad range of applications and mode of communication. Here are 6 broad points on the trends surrounding the digital workplace.
Digital Workplace Trends and TransformationJane McConnell
(D.C. version) Get in touch if you'd like a download link. These are first results from the 2014 Digital Workplace survey. It is an enhanced presentation from the one delivered early November 2013 in Washington DC at KMWorld.
From Intranets to the Digital Workplace - how far have we really come so far?Stephan Schillerwein
Short presentation at the Worldwide Intranet Challenge Event in Zurich (30.09.2013) talking about some of the reasons why the progress in regard to the Digital Workplace is still very small in most organisation
Intro presentation from the Enterprise 2.0 Summit 2013 in Paris that served as the basis for a discussion panel around approaches for the technology framework of a Digital Workplace and its challenges
Disruptive digital workplace: 3 approachesJane McConnell
The digital workplace disrupts enterprises. It challenges traditional ways of doing things. This presentation offers 3 approaches to defining your strategy towards the "digital workplace mode".
What are the future trends in the Digital Workplace? Are we facing even bigger disruption from social, gamification, and the trends that have been prevalent over the last years or are we coming to a point where things are beginning to mature?
Are we making the most of the emergent trends or are we still using the same thinking and logic we did when the Sharepoint 2007 intranet was launched? It's time to challenge ourselves and our peers!
In this presentation I will take you through:
• The characteristics of the Modern Workplace
• What employees are looking for when using digital tools
• Four trends that is shaping the future of collaboration
• (Hopefully) A few new perspectives on new ways of working
Intranet and digital workplace analytics and success metricsDorje McKinnon
This presentation was given at the Digital Workplace conference 2016 in Auckland New Zealand. It outlines my digital analytics maturity model. This model was developed from the intranet analytics report I authored in July 2016. It is the synthesis of my interviews with digital workplace and intranet professionals and work done by Avinash Kaushik on how to add value to analytics.
This presentation also looks at intranet analytics tools researched for the analytics report and where they sit within my analytics maturity framework.
Digital Workplace in the Connected Organization - Enterprise 2.0Jane McConnell
Scorecards and maturity by industry of digital workplaces from 314 organizations worldwide. Early Adopters versus the Majority. Leading trends: customer focus, working out loud, humanizing the enterprise, new organizational design, the future workplace.
The Digital Workplace Maturity Model – Going Beyond the Intranet
What does it take to move from a traditional intranet to something that supports all aspects of a digital workplace?
* How do the dimensions of community, collaboration, communication, services and structure interrelate?
How should your organization’s strategy dictate the profile of your digital workplace?
What can we learn from similar systems about how intranets can evolve?
Sam Marshall, Director, ClearBox Consulting Ltd.
From IntraTEam Event Copenhagen 2011 #iec11
Collaboration - Just idle Chatter or Business-critical Core Capability?Stephan Schillerwein
Presentation from the keynote at the MatchPoint Snow Release Party in Zurich on 30.01.2014. A look at (social) collaboration from a strategic perspective and some typical problems.
Today’s growth in technological capabilities, exponential increase in computing power available to both consumers and enterprises, and almost ubiquitous Internet connectivity among other digital advances is changing the way employees and enterprises work.
Organizations are benefiting from the increased digitization of the workplace through increased productivity, cost savings, a more mobile and agile workforce, and generally increased flexibility and adaptability in an ever increasingly complex marketplace. Enterprises are collaborating more globally, and with more diverse and global staff. Employees can now work all over the world, from the jungle to the arctic, as long as they have reliable Internet.
While this has been a boom for employers, it has also changed the power balance in the employer-employee relationship, often more towards the employee. The ability to work from anywhere and stay connected through smart phones, tablets, and other mobile devices has enabled employees to stay connected and collaborate with peers and stay on top of digital trends more readily than the organizations they work for.
This new digital workplace also creates its own challenges, including security, developing a new kind of digital etiquette to expectations for employees, and the tendency for building expectation of always being “on,” causing burnout and often leading to retention problems. Integrating digital technologies into the workplace can not only wreak havoc on the productivity of workers, but it also creates its own distinct culture, impacting the previous work culture and the general work experience. These changes will challenge the workplace by forcing both executives and employees to adapt the way they interact with each other and the technologies that enable their work.
Companies must be proactive in creating new systems and policies, and re-interpreting their corporate culture around digital in the workplace, or they risk losing clients, productivity, and employees.
Hur är tillståndet för intranätet idag? Finns det någon framtid? Kristian tar avstamp i nuet och beskriver, ur sitt perspektiv och erfarenhet, ett par scenarier för den digitala arbetsplatsen. Kristian Norling har arbetat med intranät och webbteknologi sedan millenieskiftet, i många olika roller; från it-strateg, projektledare, kommunikationschef till infomaster. Idag driver han IntraTeam AB och arrangerar nätverksgrupper för intranätansvariga och konferenser under namnet Intranätverk.
Digital evolution in the workplace — Simon Hudson and Martin HutchinsonIntranet Now
Traditional intranets have frequently failed to engage, regardless of the technology. Most have failed. We imagined a very different approach, built around people and processes, rather than just news and documents. So we built it.
Simon Hudson, Cloud2 and Martin Hutchinson, Berkshire Healthcare NHS Foundation Trust.
Nordic Intranet Summit 25-26 maj 2015
Vasakronan / Sören Sandell - Den "smarta" arbetsplatsen
Vasakronan är ledande inom arbetsplatsutveckling och aktivitetsbaserat arbetssätt i fysiska miljöer. Sören berättar om deras digitala samarbetsplattform och hur den tillsammans med den fysiska miljön skapar ”den smarta arbetsplatsen”
Intro presentation from the Enterprise 2.0 Summit 2013 in Paris that served as the basis for a discussion panel around approaches for the technology framework of a Digital Workplace and its challenges
Disruptive digital workplace: 3 approachesJane McConnell
The digital workplace disrupts enterprises. It challenges traditional ways of doing things. This presentation offers 3 approaches to defining your strategy towards the "digital workplace mode".
What are the future trends in the Digital Workplace? Are we facing even bigger disruption from social, gamification, and the trends that have been prevalent over the last years or are we coming to a point where things are beginning to mature?
Are we making the most of the emergent trends or are we still using the same thinking and logic we did when the Sharepoint 2007 intranet was launched? It's time to challenge ourselves and our peers!
In this presentation I will take you through:
• The characteristics of the Modern Workplace
• What employees are looking for when using digital tools
• Four trends that is shaping the future of collaboration
• (Hopefully) A few new perspectives on new ways of working
Intranet and digital workplace analytics and success metricsDorje McKinnon
This presentation was given at the Digital Workplace conference 2016 in Auckland New Zealand. It outlines my digital analytics maturity model. This model was developed from the intranet analytics report I authored in July 2016. It is the synthesis of my interviews with digital workplace and intranet professionals and work done by Avinash Kaushik on how to add value to analytics.
This presentation also looks at intranet analytics tools researched for the analytics report and where they sit within my analytics maturity framework.
Digital Workplace in the Connected Organization - Enterprise 2.0Jane McConnell
Scorecards and maturity by industry of digital workplaces from 314 organizations worldwide. Early Adopters versus the Majority. Leading trends: customer focus, working out loud, humanizing the enterprise, new organizational design, the future workplace.
The Digital Workplace Maturity Model – Going Beyond the Intranet
What does it take to move from a traditional intranet to something that supports all aspects of a digital workplace?
* How do the dimensions of community, collaboration, communication, services and structure interrelate?
How should your organization’s strategy dictate the profile of your digital workplace?
What can we learn from similar systems about how intranets can evolve?
Sam Marshall, Director, ClearBox Consulting Ltd.
From IntraTEam Event Copenhagen 2011 #iec11
Collaboration - Just idle Chatter or Business-critical Core Capability?Stephan Schillerwein
Presentation from the keynote at the MatchPoint Snow Release Party in Zurich on 30.01.2014. A look at (social) collaboration from a strategic perspective and some typical problems.
Today’s growth in technological capabilities, exponential increase in computing power available to both consumers and enterprises, and almost ubiquitous Internet connectivity among other digital advances is changing the way employees and enterprises work.
Organizations are benefiting from the increased digitization of the workplace through increased productivity, cost savings, a more mobile and agile workforce, and generally increased flexibility and adaptability in an ever increasingly complex marketplace. Enterprises are collaborating more globally, and with more diverse and global staff. Employees can now work all over the world, from the jungle to the arctic, as long as they have reliable Internet.
While this has been a boom for employers, it has also changed the power balance in the employer-employee relationship, often more towards the employee. The ability to work from anywhere and stay connected through smart phones, tablets, and other mobile devices has enabled employees to stay connected and collaborate with peers and stay on top of digital trends more readily than the organizations they work for.
This new digital workplace also creates its own challenges, including security, developing a new kind of digital etiquette to expectations for employees, and the tendency for building expectation of always being “on,” causing burnout and often leading to retention problems. Integrating digital technologies into the workplace can not only wreak havoc on the productivity of workers, but it also creates its own distinct culture, impacting the previous work culture and the general work experience. These changes will challenge the workplace by forcing both executives and employees to adapt the way they interact with each other and the technologies that enable their work.
Companies must be proactive in creating new systems and policies, and re-interpreting their corporate culture around digital in the workplace, or they risk losing clients, productivity, and employees.
Hur är tillståndet för intranätet idag? Finns det någon framtid? Kristian tar avstamp i nuet och beskriver, ur sitt perspektiv och erfarenhet, ett par scenarier för den digitala arbetsplatsen. Kristian Norling har arbetat med intranät och webbteknologi sedan millenieskiftet, i många olika roller; från it-strateg, projektledare, kommunikationschef till infomaster. Idag driver han IntraTeam AB och arrangerar nätverksgrupper för intranätansvariga och konferenser under namnet Intranätverk.
Digital evolution in the workplace — Simon Hudson and Martin HutchinsonIntranet Now
Traditional intranets have frequently failed to engage, regardless of the technology. Most have failed. We imagined a very different approach, built around people and processes, rather than just news and documents. So we built it.
Simon Hudson, Cloud2 and Martin Hutchinson, Berkshire Healthcare NHS Foundation Trust.
Nordic Intranet Summit 25-26 maj 2015
Vasakronan / Sören Sandell - Den "smarta" arbetsplatsen
Vasakronan är ledande inom arbetsplatsutveckling och aktivitetsbaserat arbetssätt i fysiska miljöer. Sören berättar om deras digitala samarbetsplattform och hur den tillsammans med den fysiska miljön skapar ”den smarta arbetsplatsen”
Digital workplace projects rarely fail just because of technology issues.
Efforts to improve intranets, increase adoption of employee collaboration platforms, launch enterprise mobile apps for employees, and other such digital workplace initiatives usually suffer because of issues around strategy, planning, governance and training.
All these causes of failure can be addressed with improved stakeholder engagement. But there are right ways and wrong ways to engage stakeholders.
This presentation draws on the Digital Workplace Group's decade-plus experience helping large global organizations improve their intranets and broader digital workplaces. It lists four of the most common mistakes of stakeholder engagement and the solutions.
The Digital Workplace in the Connected OganizationJane McConnell
Gave this presentation in a private briefing for a management team in a global company in Europe. It's about the digital workplace and how it's changing processes, practices and roles in organizations.
Presentation from my Breakout Session at the great Congres Intranet 2014 conference in Utrecht (NL).
This presentation makes the case for employee engagment and knowledge work - both areas with massive problems in today's organisations - to be really just different sides of the same coin and what role the Intranet as a universal work tool can do to drive results in both areas.
The workplace in the digital age. How a digital workplace can support business goals and help bring a shared sense of purpose to an organization. Facts and figures from the 2015 digital workplace survey.
Throughout the book, the authors provide practical insights into the following three pillars of digital transformations that successfully scale:
• Reinventing the business model
• Building out a business architecture from the customer back into the organization
• Establishing an 'amoeba' IT and organizational foundation that learns and evolves
The learnings from this book are:
• How to build a 3-stage structure to help prioritize strategic and operational challenges that will digitize the organization.
• To understand the roles and importance of new technological positions, such as the Information Technology function and CDO.
• To set digital milestones to track the progress on the transformation of the organization – towards digital transformation & Digital culture.
• To rethink traditional business architecture while redesigning the agile organization.
The book is a useful guide for all leaders who recognize the power and promise of a digital transformation - who want to avoid being steered by 3rd parties - and chart their own course in the digital economy
When Collaboration Drives Your Digital TransformationeXo Platform
Companies always try to include digital transformation to their strategies. What about including it in employee collaboration? Find out about how collaboration can drive your Digital transformation
A Human Centered Design Approach to Strategic Salesforce ProjectsAdam Menzies
Users and customers alike expect consumer-grade experiences from enterprise software that is focused on achieving outcomes, not technical complexity. Summa’s Human Centered Design Practice works closely with Salesforce Delivery Teams to build implementations that focus on what users want to accomplish by using the system, in the spirit of the “jobs to be done” approach. Learn how this approach changes perspective of both customers and technical teams, and raises Salesforce projects in the specter of truly strategic initiatives within organizations.
Covid19's Impact On Your Product StrategyRich Mironov
Hosted by Synerzip, this webinar focused on how crises may shift short- and long-term product strategy, anchored by business realities and product/development team needs.
A Human Centered Design Approach to Strategic Salesforce ProjectsSumma
Users and customers alike expect consumer-grade experiences from enterprise software that is focused on achieving outcomes, not technical complexity. Summa’s Human Centered Design Practice works closely with Salesforce Delivery Teams to build implementations that focus on what users want to accomplish by using the system, in the spirit of the “jobs to be done” approach. Learn how this approach changes perspective of both customers and technical teams, and raises Salesforce projects in the specter of truly strategic initiatives within organizations.
#DWCAU 2018 The importance of Digital Literacy on the Digital Workplace in Of...Tracy Van der Schyff
Just in the last 5 years, technology has evolved so fast that most people are struggling to keep up. Simply sending your users the Office.com URL won't cut it either. In this session I'll cover:
Literacy statistics and ROI on training
How Office 365 supports and grows digital literacy skills
Some of the amazing features released in the last couple of years in Office (that you most probably didn’t even know about)
Where and how to keep up to date with new features and releases
How IT, End User & Training roles should change
Realizing the value that Office 365 brings you will not only enable your users, but also help with changing company cultures into flourishing, creative and collaborative places to work.
Updated for the Vista UX/UI Summit in Dallas, TX
You can view a video of this presentation here: https://www.youtube.com/watch?v=NfASJamxjy4
User Experience has a direct impact on your bottom line, and it’s about time we start telling execs in their own language. I’m sure many of you spend a good amount of time evangelizing what it is that you do, and the value it adds. Over the past 15 years I’ve introduced User Experience to everyone from CEOs to developers — using storytelling, metrics, and case studies you can prove without a doubt the value that you bring.
In this talk I’ll explain what metrics to track, how to position your work, and stories where User Experience directly effected the bottom line.
The Internal Impacts of a Digital Transformation: How to Effectively Manage C...Perficient, Inc.
Digital transformation sends ripples of change through your organization that not only mandate a focus on customer-facing systems, but that also trigger an internal transformation touching on culture, collaboration, and knowledge. This creates the foundation upon which your company builds great customer experiences.
In this webinar, our experts covered four key considerations that impact your internal digital transformation and discussed best practices for addressing each.
Corporate Culture: Why it’s important to create a culture amenable to change.
Collaboration: Why a great intranet and enterprise social networks will enhance your ability to communicate, roll out new products, and more.
Knowledge: How knowledge differs from information, and how identifying and leveraging both will shorten response times and improve customer experiences.
Managing Change: Tips and tricks for managing the internal change brought about by a digital transformation.
What does a digitally transformed company really look like?Dr. Clemens Eckert
Of course It will make extensive use of digital tools, digital processes and big data. It will be fast, agile and efficient, and it will provide an outstanding, interactive customer experience.
But what lies underneath these things? Will it be the same people? With the same goals and targets? Within the same working environment? Within the same structural setup? - Only doing things DIGITALLY? In this presentation, I try to give an answer.
The Real Impact of Digital - As Seen From the "Virtual Coalface"thisfluidworld
A new study by INSEAD and this fluid world challenges some of the common assumptions and beliefs about the positioning of “digital”. The study approaches the issue of digital from a fresh direction: the real perceptions and experiences of managers on the ground and “in the coalface” of business. The results, as well as 21 insights and recommendations for the 21st century, are highlighted in this report The Real Impact of Digital - As Seen from the “Virtual Coalface”.
Similar to Digital Workplace in the Connected Organization (20)
Catherine Shinners, Simon Terry and Joachim Stroh from Change Agents Worldwide present a new story on the Future at Work at the FB Workplace event at Facebook HQ in Apr 2017.
The Future is already here and evenly distributed among the global members of the Change Agents Worldwide (CAWW) network. This half-day workshop shared their secrets: how they work, their values, how they adopt/adapt/exapt new ways of working with their global team. A team of Change Agents discuss leading organizational concepts such as: new models for organizational design, the power of self-organization, social and organizational network analysis, and more. They discussed the cornerstone of what makes their networked organization work: transparency, trust, authenticity, and a culture of sharing and cooperation. The CAWW network exemplifies how social and operational integration yields iterative improvements in responding to customers, working collaboratively with partners, and creating value in the marketplace. The workshop also covered what supports their work: SWARMS, Pods, Cookie Jars, Green Rooms, and other new processes based on agile and self-organizing principles.
Change Agents in our network co-created this manifesto or credo. In order to be a change agent in our network, you must agree to live and work by these principles.
Working with Enterprise Social Networks, companies who work in a network can fully employ transparency and the power of a new kind of organizational design to deliver value for customers. See this case study by Change Agents Worldwide to learn how a global team works without email.
Insights from our Change Agents on how an Enterprise Social Network can deliver clear business benefits, while introducing a new way of working for the 21st Century. Case studies that delivered measurable business value for a variety of enterprises. Hear the insights of our Change Agents as they discuss how an Enterprise Social Network can deliver clear business benefits, while introducing a new way of working for the 21st Century. You'll hear about case studies that delivered measurable business value for a variety of enterprises.
We are a network of progressive and passionate professionals, specializing in Future of Work technologies and practices. We designed Change Agents Worldwide to function as a cooperative, where value is realized by every node in the network. As the network grows, the benefits compound exponentially.We believe change is coming fast to the Enterprise. We believe in the principles that drive the evolving web: chief among these are transparency, sharing/collaboration, authenticity, and trust. We are excited about new behaviors, structures, and technologies that will fuel healthy, productive disruption to industrial-age beliefs, taxonomies, and processes. We share a passion for introducing change to large institutions that results in a step change in productivity, higher engagement, richer experiences, innovation, and growth.
The way you work is about to change. Organizations stuck in the industrial age will be unable to take advantage of the new networked era. But what does it mean to work socially and collaboratively? And how do you get started?
Join us for a frank discussion on where the social phenomenon is today in global business. We'll get beyond the buzzwords and talk about the underlying fundamentals that are reshaping organizations around the globe. We'll explain the problems individuals and companies face, and recommend actionable solutions on how to re-imagine the way we'll work tomorrow.
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“To be integrated is to feel secure, to feel connected.” The views and experi...AJHSSR Journal
ABSTRACT: Although a significant amount of literature exists on Morocco's migration policies and their
successes and failures since their implementation in 2014, there is limited research on the integration of subSaharan African children into schools. This paperis part of a Ph.D. research project that aims to fill this gap. It
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indicating the need for language policy reform. The study underlines the importanceof considering the
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KEYWORDS: migration, education, integration, sub-Saharan African children, public school
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Surat Digital Marketing School is created to offer a complete course that is specifically designed as per the current industry trends. Years of experience has helped us identify and understand the graduate-employee skills gap in the industry. At our school, we keep up with the pace of the industry and impart a holistic education that encompasses all the latest concepts of the Digital world so that our graduates can effortlessly integrate into the assigned roles.
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Digital Workplace in the Connected Organization
1. The Digital Workplace
in the
Connected Organization
Highlights
in
20 Minutes
Enterprise 2.0 Summit in Paris
February 2014
www.digital-workplace-trends.com
1
2. The Digital Workplace
in the
Connected Organization
Data and analysis from 314
organizations around the
world.
Digital Workplace
Scorecards: industries and
industry leaders
Early Adopters and the
Majority: how and what
8th annual report by Jane
McConnell
www.digital-workplace-trends.com
2
3. Author: Jane McConnell
Strategic Advisor 16 years > 100 projects for > 60
large, global organizations, management briefer and
workshop leader
Researcher conducting global surveys and writing
annual reports since 2006
American-French living in the deep Provence for 25
years
3
14. The two strategic drivers for the digital
workplace:
• Increasing organizational intelligence
• Gaining efficiency and cost-savings
The first is number one for Early Adopters;
the second is number one for the Majority.
14
15. CUSTOMER FOCUS
46 % of Early Adopters report that
operational managers have “active
use” of the digital workplace for
their jobs. (Majority =10%)
“Customer or service delivery
tools” are part of the digital
workplace for 57 % of Early
Adopters. (Majority = 19 %)
15
16. How easy is it for customer-facing people to
find the information they need, provide rapid
service, collaborate with their customers and
colleagues and in general have a smooth
and efficient work experience?
9 out of 314 “very easy” and 97 “relatively easy”
16
17. 90
Scorecard for the 97 that responded “relatively easy”
Level 5
Embedded
(gray ticks = Early adopters)
72
Level 4
Operational
54
Level 3
Organized
Structure
36
Business
Reach
Culture Asset
Individual
Level 2
Beginning
Enterprise Process
Leadership
18
Level 1
Ad hoc
0
0
Capabilities
20
Enablers
40
60
Mindset
Customer-facing n=97 'relatively easy'
17
18. 90
Scorecard for the 9 that responded “very easy”
(gray ticks = Early adopters)
Level 5
Embedded
72
Level 4
Operational
Business
Enterprise
54
Reach
Culture
Individual
Structure
Level 3
Organized
Asset
Leadership
Process
36
Level 2
Beginning
18
Level 1
Ad hoc
0
0
Capabilities
20
Enablers
40
60
Mindset
Customer-facing n=9 'very easy'
18
25. MINDSET IMPACT
Key to transformation: top
management and
operational management
are twice as involved in
strategic decision-making in
Early Adopters.
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27. Early Adopters in blue, Majority in gray
Question inspired by ‘Culture Assessment’ tool presented
by Sandy Carter, VP Social Business Sales & Evangelism,
IBM, at Enterprise 2.0 Summit in Paris March 2013.
Question inspired by ‘Culture Assessment’ tool presented by Sandy Carter, VP Social Business
Sales & Evangelism, IBM, at Enterprise 2.0 Summit in Paris March 2013.
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32. Success Factors: Be Real
• Get an overall view of your digital workplace: now and in the future
– Get key players in the room together.
– Define vision and strategic principles.
– Agree on implications of the principles.
• Build "persona" based on "how do you work" and not "what do you need
from the digital workplace”.
– Be alert to process dysfunctions. Use them as opportunities to rethink how
people work.
• Do not fall into the ROI game.
– Focus on examples, external or internal, that illustrate business value.
• Work out loud! Especially YOU the project team!
32