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An introduction to Conversational leadership webinar Naseej Academy Webinar, April 30, 2019 v06
David Gurteen is an independent knowledge management consultant and founder of the Gurteen Knowledge Community. He has run hundreds of Knowledge Cafés globally over the past 15 years. Gurteen realized the extraordinary power of conversation and is now writing a book on Conversational Leadership. Conversational Leadership involves recognizing the power of face-to-face conversation and adopting a conversational approach to how we live and work together. It is a response to the complex, unpredictable, and messy state of our hyperconnected world today.
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An introduction to Conversational leadership webinar Naseej Academy Webinar, April 30, 2019 v06
- 1. Mr. David Gurteen Keynotespeaker, writer, conversational facilitator and coach Founder of the Gurteen Knowledge Community
- 2. David Gurteen • IndependentKM consultant last 25 years • Run 100s of Knowledge Cafés globally for last 15 years • Realized the extraordinary power of conversation • Writing a blook on Conversational Leadership • Teaching the concepts
- 3. The mind isn’ta vessel to be filled, it’s a fire to be kindled Plutarch 46-120 AD Greek Historian
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- 5. What’s the problem? Whatis Conversational Leadership in response to?
- 6. Our world isa mess At all levels personal, family, business, societal, global depression, divorce, disruption, polarization, global warming
- 7. Our world is hyperconnected TheDigital Economy Internet and World Wide Web Global financial system Supply chains and distribution channels Electricity, gas and water supplies International travel & transport
- 8. Our world iscomplex Massive connectivity has led to a complex VUCA world Volatile, Unpredictable, Confusing, Ambiguous Complex is not the same as complicated World is inherently unpredictable Unintended/unforeseen consequences
- 9. We are complex Humanbeings bodies and brains The way we interact is complex Anthro-complexity The we interact with our technical systems is complex Socio-technical systems
- 10. Our old waysof thinking & working are failing Complexity has led to an inherently unpredictable world But we still try to plan and control things as though it was We don’t understand the world We don’t understand ourselves, our biases & our limitations
- 11. The Outcome The messwe are in!
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- 13. Conversational Leadership isabout recognizing the extraordinary but underutilized power of face-to-face conversation and adopting a conversational approach to the way in which we live and work together.
- 14. Why conversation? In a complexworld … • We need to make sense of things in order to make better decisions • We need to build stronger relationships and work together better • We need to learn together • We do this through conversation
- 15. Why leadership? In a complexworld … • One person does not have all the answers • Everyone needs to lead • We need to work together
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- 17. Take Responsibility We needto take ownership & responsibility for change whether in our jobs, our personal lives or society at large If we wait for others it could be a long wait No permission needed No resources needed
- 18. Become a Leader Weall need to become leaders In response to complexity we need more leaders If you have influence, and a passion, you are a potential leader Anyone who chooses, can take responsibility & lead
- 19. Converse We need totalk more and improve our conversational skills Listen more Speak up Engage in dialogue Adopt conversational methods
- 20. Embrace Complexity We needto understand complexity & its implications The difference between complicated and complex The unpredictability of complex systems Anthro-complexity Neuroscience and psychology Cynefin framework
- 21. Build Community We needto care more about each other Organizations are a community of human beings not a collection of human resources Respect and trust one another Build stronger relationships
- 22.
- 23. It’s a personalcommitment • It is for everyone, not just senior managers and executives • It is not an OD or HR or change initiative • It is something you choose to do as an individual • It’s a journey • It does not require permission • Not just about organizational life, but family, community, society
- 24. Learn • Subscribe tomy blook (multi-media, massively linked to supporting material) • Join LinkedIn Conversational Leaders forum • Subscribe to RSS blog feeds of key people
- 25. Experiment • Practice conversationalhabits • Practice conversational methods • Run Knowledge Cafés
- 26. Some Conversational Habits Conversemore Listen more Connect more Involve more people in your conversations Involve different people in your conversations Turn one-way communication into conversations
- 27. Converse more Start talkingand interacting with other people more Deepen relationships Simple, no permission required It is not even too important what you talk about!
- 28. Not important what youtalk about Alex Pentland, Director MIT Human Dynamics Lab Sociometric badges “The most important predictor of success in a group is the amount of social interaction - regardless of what is talked about! “ April 2012 Harvard Business Review
- 29. Listen more Nancy Kline,Time to Think Listening is not a passive act, it is very powerful action “If I can be profoundly interested in what you think and what you will think next and where you will go with your thinking, you will generate ideas and insights and ways forward that you wouldn’t do without this attention.”
- 30. Converse •What conversation are youor your organization not having that you should be having and how do you initiate it?
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- 32. Conversation is king. Contentis just something to talk about. Cory Doctorow
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- 34. David Gurteen • IndependentKM consultant last 25 years • Run 100s of Knowledge Cafés globally for last 15 years • Realized the extraordinary power of conversation • Writing a blook on Conversational Leadership • Teaching the concepts Thank you
- 35. An introduction to Conversational Leadership Webinar April30, 2019 David Gurteen Gurteen Knowledge Fleet, England Whatsapp +44 7774 178 650 Email david.gurteen@gurteen.com License CC BY-SA 2.0