A challenging review of the future of user interfaces, and a plea to better focus and shun the shiny:
– triangulate through experts
– observe emergent behaviour
– and track a range of trends.
Get out the echochamber and avoid the human centipede of digital rhetoric. Listen harder with your eyes and critique better with your mind.
Reflecting on over 20 years of designing around mobile technology, products and services, Jason descibes some of the lessons he has learned along the way. He then uses these as a basis to help identify how these might help us identify new opportunities and tackle key challenges as we cerate new mobile solutions.
Bridging the Physical-Digital Divide: Industrial Designer EditionJason Mesut
With the proliferation of touchscreens and a hardware revival driven by internet technologists, Industrial Design is at risk of becoming irrelevant.
How can Industrial Design engage with the technology, user experience and software communities to help create harmony across physical products and digital services?
From research with 30+ Industrial Designers, User Experience designers and technologists, I concluded that the divide can be broken down across a series of axes and bridged by connecting, calibrating and collaborating.
A cut-down Industrial Designer oriented version of a longer 45 minute presentation for Interactions 14.
In a future where digital services and physical products come together, it seems like the tech community is having the greatest influence on our world. In some ways, this is great, but we seem to have forgotten those designers with the talent for crafting physical forms that can fit into our hands, our homes and our lives.
For a future Internet of Things, the UX community needs to better engage Industrial Designers in what we do. This talk explored how we do that.
NB, this is a talk intended for a UX audience, and is meant to be a starter of an ongoing discussion between both UX and Industrial Design fields. If you want to be part of the discussion, please get in contact.
A challenging review of the future of user interfaces, and a plea to better focus and shun the shiny:
– triangulate through experts
– observe emergent behaviour
– and track a range of trends.
Get out the echochamber and avoid the human centipede of digital rhetoric. Listen harder with your eyes and critique better with your mind.
Bridging the gap between Industrial and Interaction Design to develop better products and services for the physical-digital age.
In a future where digital services and physical products come together, it seems like the tech community is having the greatest influence on our world. In some ways, this is great, but we seem to have forgotten those designers with the talent for crafting physical forms that can fit into our hands, our homes and our lives. For a future Internet of Things we need to better engage Industrial Designers in what we do. This talk will explore how we do that, from connecting between the two fields, calibrating individuals and teams, and collaborating towards a common purpose. Attendees should attend this session to get a better understanding of the needs and value offer of Industrial Design for a future of connected devices, and to find ways to work better alongside Industrial Designers.
A challenging review of the future of user interfaces, and a plea to better focus and shun the shiny:
– triangulate through experts
– observe emergent behaviour
– and track a range of trends.
Get out the echochamber and avoid the human centipede of digital rhetoric. Listen harder with your eyes and critique better with your mind.
Reflecting on over 20 years of designing around mobile technology, products and services, Jason descibes some of the lessons he has learned along the way. He then uses these as a basis to help identify how these might help us identify new opportunities and tackle key challenges as we cerate new mobile solutions.
Bridging the Physical-Digital Divide: Industrial Designer EditionJason Mesut
With the proliferation of touchscreens and a hardware revival driven by internet technologists, Industrial Design is at risk of becoming irrelevant.
How can Industrial Design engage with the technology, user experience and software communities to help create harmony across physical products and digital services?
From research with 30+ Industrial Designers, User Experience designers and technologists, I concluded that the divide can be broken down across a series of axes and bridged by connecting, calibrating and collaborating.
A cut-down Industrial Designer oriented version of a longer 45 minute presentation for Interactions 14.
In a future where digital services and physical products come together, it seems like the tech community is having the greatest influence on our world. In some ways, this is great, but we seem to have forgotten those designers with the talent for crafting physical forms that can fit into our hands, our homes and our lives.
For a future Internet of Things, the UX community needs to better engage Industrial Designers in what we do. This talk explored how we do that.
NB, this is a talk intended for a UX audience, and is meant to be a starter of an ongoing discussion between both UX and Industrial Design fields. If you want to be part of the discussion, please get in contact.
A challenging review of the future of user interfaces, and a plea to better focus and shun the shiny:
– triangulate through experts
– observe emergent behaviour
– and track a range of trends.
Get out the echochamber and avoid the human centipede of digital rhetoric. Listen harder with your eyes and critique better with your mind.
Bridging the gap between Industrial and Interaction Design to develop better products and services for the physical-digital age.
In a future where digital services and physical products come together, it seems like the tech community is having the greatest influence on our world. In some ways, this is great, but we seem to have forgotten those designers with the talent for crafting physical forms that can fit into our hands, our homes and our lives. For a future Internet of Things we need to better engage Industrial Designers in what we do. This talk will explore how we do that, from connecting between the two fields, calibrating individuals and teams, and collaborating towards a common purpose. Attendees should attend this session to get a better understanding of the needs and value offer of Industrial Design for a future of connected devices, and to find ways to work better alongside Industrial Designers.
Mobile UX London - Mobile Usability Hands-on by SABRINA DUDAMobileUXLondon
MUXL is a community of experience creators and innovators working in UX, Product, Mobile, Design & Development, collaborating to diffuse ideas and knowledge in a supportive and creative environment. https://mobileuxlondon.com
What are the latest facts and figures on mobile retail? How do you perform a user experience design evaluation?
This workshop will start with a short overview of mobile retail stats, mobile design principles and a basic framework for user experience evaluation. We will then get hands-ons working in groups of 3 to 4 people to analyze a mobile shop in order to apply our learnings and also share our experiences.
Mobile strategy framework - A game for client workshopsTamim Swaid
The idea of the „Mobile Strategy Framework“ is to have a „game“ that helps you to find a better answer on what a client should do in the mobile (multi context) world.
It tries to have a look at all the different aspects of mobile (multi context) in a modular way, so that you can find out how to tacle the relevant usecases properly.
Mobile-first is a simple idea with big implications: digital products should be designed for mobile first. Not the other way around.
These are the slides for my 12 minute presentation at IA day 2012. Just a quick introduction to the mobile-first concept.
Props to Luke Wroblewski and Brad Frost. I got most of the stuff in this presentation from their presentations and blogs.
Luke Wroblewski:
http://www.lukew.com/presos/preso.asp?26
Brad Frost:
http://bradfrostweb.com/blog/web/for-a-future-friendly-web/
Resonance - When Interaction Design meets Music TechJason Mesut
In this presentation Jason connects the world of music technology to professional design practice. He shares some of his inspiration from midi controllers to hard and soft synths. He explores how academia, music technology and the design world can learn from each other. Then he shares some potential trajectories, opportunities and challenges for the future.
If you like interaction design, musical instruments and classic synths, you will love this.
---------------------------
Jason studied Industrial Design at Brunel University. Since then, his 17 year career in User Experience led him to running regular community events as a local leader for the Interaction Design Association (IxDA) and founding the design and innovation consultancy, Resonant, where he works on physical-digital products and services. When he was younger, he started making music on the Commodore 64, and then on the Amiga with OctaMed. Jason has substituted his lack of musical training with ongoing investments in music technology. He justifies this by connecting his personal passion of music technology with his professional career.
Pre-Conference Course: Wearables Workshop: UX Essentials - Phillip LikensUXPA International
Let's go zero to wireframe with wearables!
Wearables can be tough to understand and design for, especially if you don’t have experience with the hardware. In one evening we’ll get you up to speed on wearable technology. We’ll talk about two trends, context and continuity, and focus on how those trends will impact the user experience of screen-based wearables. Then we’ll spend the rest of our time getting hands-on by wire framing a smart watch app.
In this workshop we will:
Explore the world of wearables, and hone in on smart watches.
Explore the challenges that come along with screen-based wearables - specifically context and continuity.
Get hands-on with smart watches - wireframing a smart watch app with feedback and discussion.
You’ll leave this workshop with the skill and knowledge you need to get started designing the UX for smart watches.
These are the slides for my Lightening UX Lisbon talk around User Experience people selling themselves better. There is a deeper focus on portfolios which are 80% bad in my experience, but not just for new jobs. See more at www.betteruxportfolios.com.
CES Rewind
Fallon Creative Technologist Jacob Abernathy presents 10 trends you and your brands need to know about the gadgets revealed at this year's Consumer Electronic Show – ground zero for the future of consumer electronics and technology!
Jacob will put perspective on everything you missed in an engaging multimedia demonstration that details trends ranging from the rise of tablet computing, and gaming everywhere, to the explosion of car technologies powering our everyday driving.
Multi-Touch Tangible Interface; HCI trends, projects, and developmentJazmi Jamal
Lecture series on Multi-touch. Topic covers; History of HCI, Environment computing, Introduction to tangible interface, IT Project management, and multi-touch workshop. Created in Q1 2010
Mobile first: A future friendly approach to UX designInVision App
Thinking "mobile" is not just about devices, it's about better usability, optimizing for screen real estate, and simplifying design elements and layouts. Asher Blumberg, Mobile UX Designer at StumbleUpon, walks us through creating a unique design language for your app that bridges the chasm between iOS and Android.
Conversational UI: How to walk the talkStephen Gay
Hosted by: Stephen Gay & Kay Viswanadha
The promise of conversational UI – your users already know how to talk to another human, now they can do just that with your product. As a designer, you have many different choices to consider in delivering conversational experiences to your customers – whether it’s through virtual assistants, chat UI or chatbots on messaging platforms.
Come join this workshop where we’ll share our learnings and do some hands-on exercises together to design conversational experiences.
In this workshop we’ll cover:
- Fundamentals of CUI & determining what’s right for your product
- Discussion on ingredients of CUI experiences
- Identifying features and prototyping CUI
- Multisensory CUI & emerging design patterns
[Delivered at the Communitech After School event on November 9, 2015] -- User experience (UX) is one of the hottest and fastest-growing career tracks today. It’s an exciting path that puts you at the intersection of technology and people, making it a great choice for anyone whose interests span both “hard” and “soft” disciplines such as engineering and social sciences. With a career in UX, you’ll help to design products and services that people love. It’s a field that welcomes both generalists and specialists across sub-disciplines such as research, information architecture, interaction design, and visual design. In this session, find out what a career in UX can look like and why businesses are hiring like crazy. Get a taste of the profession through real-world stories and hands-on exercises.
Mobile UX London - Mobile Usability Hands-on by SABRINA DUDAMobileUXLondon
MUXL is a community of experience creators and innovators working in UX, Product, Mobile, Design & Development, collaborating to diffuse ideas and knowledge in a supportive and creative environment. https://mobileuxlondon.com
What are the latest facts and figures on mobile retail? How do you perform a user experience design evaluation?
This workshop will start with a short overview of mobile retail stats, mobile design principles and a basic framework for user experience evaluation. We will then get hands-ons working in groups of 3 to 4 people to analyze a mobile shop in order to apply our learnings and also share our experiences.
Mobile strategy framework - A game for client workshopsTamim Swaid
The idea of the „Mobile Strategy Framework“ is to have a „game“ that helps you to find a better answer on what a client should do in the mobile (multi context) world.
It tries to have a look at all the different aspects of mobile (multi context) in a modular way, so that you can find out how to tacle the relevant usecases properly.
Mobile-first is a simple idea with big implications: digital products should be designed for mobile first. Not the other way around.
These are the slides for my 12 minute presentation at IA day 2012. Just a quick introduction to the mobile-first concept.
Props to Luke Wroblewski and Brad Frost. I got most of the stuff in this presentation from their presentations and blogs.
Luke Wroblewski:
http://www.lukew.com/presos/preso.asp?26
Brad Frost:
http://bradfrostweb.com/blog/web/for-a-future-friendly-web/
Resonance - When Interaction Design meets Music TechJason Mesut
In this presentation Jason connects the world of music technology to professional design practice. He shares some of his inspiration from midi controllers to hard and soft synths. He explores how academia, music technology and the design world can learn from each other. Then he shares some potential trajectories, opportunities and challenges for the future.
If you like interaction design, musical instruments and classic synths, you will love this.
---------------------------
Jason studied Industrial Design at Brunel University. Since then, his 17 year career in User Experience led him to running regular community events as a local leader for the Interaction Design Association (IxDA) and founding the design and innovation consultancy, Resonant, where he works on physical-digital products and services. When he was younger, he started making music on the Commodore 64, and then on the Amiga with OctaMed. Jason has substituted his lack of musical training with ongoing investments in music technology. He justifies this by connecting his personal passion of music technology with his professional career.
Pre-Conference Course: Wearables Workshop: UX Essentials - Phillip LikensUXPA International
Let's go zero to wireframe with wearables!
Wearables can be tough to understand and design for, especially if you don’t have experience with the hardware. In one evening we’ll get you up to speed on wearable technology. We’ll talk about two trends, context and continuity, and focus on how those trends will impact the user experience of screen-based wearables. Then we’ll spend the rest of our time getting hands-on by wire framing a smart watch app.
In this workshop we will:
Explore the world of wearables, and hone in on smart watches.
Explore the challenges that come along with screen-based wearables - specifically context and continuity.
Get hands-on with smart watches - wireframing a smart watch app with feedback and discussion.
You’ll leave this workshop with the skill and knowledge you need to get started designing the UX for smart watches.
These are the slides for my Lightening UX Lisbon talk around User Experience people selling themselves better. There is a deeper focus on portfolios which are 80% bad in my experience, but not just for new jobs. See more at www.betteruxportfolios.com.
CES Rewind
Fallon Creative Technologist Jacob Abernathy presents 10 trends you and your brands need to know about the gadgets revealed at this year's Consumer Electronic Show – ground zero for the future of consumer electronics and technology!
Jacob will put perspective on everything you missed in an engaging multimedia demonstration that details trends ranging from the rise of tablet computing, and gaming everywhere, to the explosion of car technologies powering our everyday driving.
Multi-Touch Tangible Interface; HCI trends, projects, and developmentJazmi Jamal
Lecture series on Multi-touch. Topic covers; History of HCI, Environment computing, Introduction to tangible interface, IT Project management, and multi-touch workshop. Created in Q1 2010
Mobile first: A future friendly approach to UX designInVision App
Thinking "mobile" is not just about devices, it's about better usability, optimizing for screen real estate, and simplifying design elements and layouts. Asher Blumberg, Mobile UX Designer at StumbleUpon, walks us through creating a unique design language for your app that bridges the chasm between iOS and Android.
Conversational UI: How to walk the talkStephen Gay
Hosted by: Stephen Gay & Kay Viswanadha
The promise of conversational UI – your users already know how to talk to another human, now they can do just that with your product. As a designer, you have many different choices to consider in delivering conversational experiences to your customers – whether it’s through virtual assistants, chat UI or chatbots on messaging platforms.
Come join this workshop where we’ll share our learnings and do some hands-on exercises together to design conversational experiences.
In this workshop we’ll cover:
- Fundamentals of CUI & determining what’s right for your product
- Discussion on ingredients of CUI experiences
- Identifying features and prototyping CUI
- Multisensory CUI & emerging design patterns
[Delivered at the Communitech After School event on November 9, 2015] -- User experience (UX) is one of the hottest and fastest-growing career tracks today. It’s an exciting path that puts you at the intersection of technology and people, making it a great choice for anyone whose interests span both “hard” and “soft” disciplines such as engineering and social sciences. With a career in UX, you’ll help to design products and services that people love. It’s a field that welcomes both generalists and specialists across sub-disciplines such as research, information architecture, interaction design, and visual design. In this session, find out what a career in UX can look like and why businesses are hiring like crazy. Get a taste of the profession through real-world stories and hands-on exercises.
Fringe User Experience: Designing for the Future Kristin Low
Before Wearables and the Internet of Things (IoT), designing for Mobile was "the next big thing." While Mobile devices have proliferated faster than anyone anticipated, our practice as User Experience designers is still lagging: put simply, we're still figuring this out. But when the medium of our profession is advancing faster than the principles that underpin it, how do we evolve as practitioners? Is the future of UX tied to keeping up with the latest technology only, or is there something deeper to the practice of UX which needs to be identified and developed to help us make sense of the rapidly unfolding future?
In this keynote address, Hong Kong based User Experience practitioner, facilitator and trainer Kristin Low will explore the future of User Experience - Fringe UX - and what the rapid advances in technology mean for our practice as User Experience professionals.
Visualizing the data-driven future of user experienceDataGravity
Form and function matter in the data center as much as they do in the rest of the world. The data-driven functions of today's IT pros demand better design support.
Designing for a Future Self - Yingzhao Liu, Director of User Experience Inter...Habit Summit
Yingzhao Liu is the Director of User Experience International at LinkedIn.
She leads design efforts for emerging markets at LinkedIn and credits her eclectic background with providing insights into user psychology and design.
She’s also a translator, an experiential educator, and a resident at a zen temple.
In this presentation, Yingzhao Liu tell us how to Design for a Future Self.
This case study demonstrates a simple design framework of standardized information architecture building blocks that is directly applicable to portals and the DIY model for creating user experiences, in two ways. First, the building blocks framework can help maintain findability, usability and user experience quality in portal and DIY settings by effectively guiding growth and change. Second, it is an example of the changing role of IA in the DIY world, where we now define the frameworks and templates other people choose from when creating their own tools and user experiences.
Using many screenshots and design documents, the case study will follow changes in the audiences, structures, and contents of a suite of enterprise portals constructed for users in different countries, operating units, and managerial levels of a major global corporation. Participants will see how the building blocks provided an effective framework for the design, expansion, and integration of nearly a dozen distinct portals assembled from a common library of functionality and content.
This case study will also explore the building blocks as an example of the design frameworks IA’s will create in the DIY future. We will discuss the goals and design principles that inspired the building blocks system, and review its evolution over time.
Successful online insurance – superb customer satisfaction with the help of g...Human Interface Group
Taking out an insurance online is not the same as buying a pair of shoes in a webshop. For the latter you choose a model and a colour, you enter your size and you click ‘Send’. An insurance however, comes with a lot of conditions and parameters. Simple tasks - like putting your signature at the end of the contract - can become quite complex online.
User Experience Design: The Past, The Present, The FutureCharbel Zeaiter
In our mostly true exploration of the history of UX and the current space we're in, we look to how UX Designers will be called upon in the future to create experiences that matter.
Vortrag für die "Networking Conference Financial Servicer" in Frankfurt am 16.3.2016.
Ausgehend von Industrie 4.0 über Digitale Geschäftsmodelle, hin zu den Herausforderungen für Financial Servicer (Abwickler). Wie kann man die Herausforderungen einer Digital Transformation angehen?
¿Qué es la información científica?
¿Por qué hacer información científica?
¿Qué implica investigar?
¿Qué hacer con la información científica?
¿Qué es hacer ciencia para el investigador?
Interactions 12 Redux - Beyond the screenJason Mesut
A redux of a number of talks at Interactions 12 that I saw connected by a theme of moving beyond the screen. Beyond the Natural User Interface. Beyond 'mobile.
Given at Social Media Britain, on the 12/10/11, this presentation shows the latest numbers on how social media sharing is impacting fundraising on JustGiving, and how we're trying to encourage people to share their generosity on social networks.
my students use ideas from my class on business models to develop a business model for the LEAP, a new user interface for electronic systems. Users can interact with electronic products by moving their hands and the LEAP system recognizes and interprets the gestures. These slides discuss the value propositions for various customer segments including video games, robotics, and 3D modeling. Also discussed are the methods of value capture and strategic control for the LEAP.
Apps can play a powerful role in the dispersal of brand information. They are re-imagining the business document landscape by integrating compelling messaging with data, graphics, video, analytics, rich media, personalised content and social media into a seamless engagement experience.
Advancements in any industry refer to the process of developing systems, tools, products, or techniques that improve conditions,
solve problems, or achieve goals. All industries value innovative minds and solution-oriented breakthroughs. This workshop will
feature top corporate and federal executive leaders form or from? diverse industries share the latest and greatest breakthroughs.
You may be behind the next big thing.
At the end of this workshop, participants will be able to:
a. E xplore pioneering advancements from diverse industries including:
Aerospace & Defense, Automotive, Media & Entertainment, IT, Intelligence Agencies
b. Explore ideas and visions for the future
c. Examine challenges and threats that these industries must overcome to survive
The Salesforce.com Partner Meetup is designed for app providers and ISVs. This is a fantastic opportunity to meet our team and learn how the salesforce.com partner ecosystem is driving the future of enterprise apps. Plus, you will first-hand from partners on how to find success with our AppExchange Partner Program.
Shaping Designers and Design Teams: IxDA Berlin 10th Anniversary additionJason Mesut
A first outing of a talk that covers some of the work that I am doing around the world to help people profile themselves and their teams to better reflect, focus development, hire the right people and retain them better.
Growing your UX Career through community interactionsJason Mesut
A talk I gave at the first UX Crunch for Junior UX practitioners. How you can grow your career through meetups, mapping, meetings, mentors and mastering modes. It was put together in a few hours as I was a last minute replacement. Hopefully i'll revisit at some point.
My presentation focusing on building your best design team, and providing a framework for framing your team. As prepared exclusively for the Leading Design Conference in London.
The world of design is getting ever more complex. There are an increasing number of different specialists to involve in conceiving new products and services. With each specialism comes more potential challenges for working together. How do we continually evolve our abilities to collaborate?
Jason Mesut explores some of his own experience in different design roles, as an event organiser, as a father, as a leader and as a a manager to offer a frameowrk for collaboration based on 3 key engagement strategies, 6 key behavioral principles, and 6 key skills to practice to help you on your voyage to master the craft of collaboration.
Creating the Perfect User Experience DesignerJason Mesut
I created this large poster in 2005 when I was working at Framfab, now Digitas LBi. It was created off the back of a bunch of research with project managers, designers, user experience folk (we called them experience architects at Framfab) and developers. It was used for many years at career events at Framfab/LBi.
Sell yourselves better: What a UX employer looks forJason Mesut
A presentation I pulled together for General Assembly's UX Design Immersive course in London.
I pulled the presentation together in a morning from some old and emerging thinking. Hoping to progress soon, so any feedback greatly received.
Truth and Dare - Out of the echochamber into the fireJason Mesut
This is a presentation that starts to touch on the risks and issues circling the UX echochamber right now, and what we can do to battle them.
It's a presentation I gave at EuroIA on September 23rd 2011. It has been designed to be readable without presentation and also to aid comprehension by non-english speaking audiences. Hence the amount of wordy slides.
Inspiring Interaction Design - From the world of music technologyJason Mesut
The slides from my talk on how Interaction Design can be inspired by Music Technology. I presented this version at London IA event at Sense Loft on 11th January 20112. I have tried to insert urls from the various videos on the slides themselves to help, but it doesn't replace the experience of being there - sorry.
Apologies for the recruitment plug. Yes it is genuine, but I forgot to take it out. Will try and upload a newer version if I get a chance.
This came out for day 16 of RMA Consulting's UX Advent Calendar of 2010.
A quick introduction to Kano for User Experience / Design folk. Can be used for Agile as well. It allows you to classify different levels of innovation within a product or service. There are some simple questions you can use to classify certain features e.g. for an Agile project.
Inspiring Music Technology for Physical Interaction DesignJason Mesut
Static slides from Jason Mesut's talk at MEX on December 1st 2010. Jason explores how physical controls and modularity so prevalent in music technology can influence interaction design of the future.
This is a documentation of a freewheeled discussion around why we as User Experience professionals need to understand the threats to our industry and adapt to survive and thrive. The title is a bit misleading, but only because the discussion went in a different direction
5. Initial emergence
Looking back Mainstream practice
Products Software Web 1.0 Web 2.0 Mobile Desktop integration
web 2.0 Connected devices
Digital services
Ergonomics
Usability engineering
User Experience
UX and analytics
Experience planning
Service Design
6. Looking back
Excitement
We need to compete +
e
in the ‘domain of a nc
rm
delight’ where latent rfo
(unspoken) needs Pe User Experience
live is becoming a
performance
Product
factor
functionality
Basic
Usability is a
hygiene factor
-
Customer satisfaction Kano model
8. Future forces, driving us forwards
Higher customer expectation
Convergent technologies
A Designing for austerity/ Z
sustainability
Quests for happier lives
9. Future barriers, holding us back
Higher customer expectation
Invaders to the market
Convergent technologies
Organisational change
A Designing for austerity/ Z
sustainability Poor quality in the industry
Reduced costs
Fickle talent
10. Physical and digital products/services will
get closer to each other and to our needs
Digital D P Physical
H
Human
11. Closer feedback loops and
better interaction with people
Digital D
‣ Perpetual beta
‣ Beyond gestural - even more natural
‣ Greater meaning from data
‣ Swing between more social, and going
dark H
Human
12. People are thinking about D P
digital services over websites H
‣ Website not your product
‣ Syndication and aggregation
‣ Beautiful seams over seamless
utopia
‣ Desktop, mobile, web, other device
NHS Pregnancy Desktop
13. Single view of D P
customer is Personal details
Financial history
H
nirvana, but Purchase behaviour
CRM is failing
Product/service usage
Health record
Social behaviour
14. New concepts will D P
Personal details
turn CRM on its Financial history H
head Purchase behaviour
Product/service usage
Health record
Social behaviour
Concepts like Vendor Relationship
VRM Management turn CRM on its head by
allowing the user to own and protect their
data, releasing the right chunks to different
vendors under their control
15. Physical and Digital talking the same
language
‣ Single devices, multiple platforms
‣ Greater open standards between physical and digital products or services
‣ Devices will become more connected to each other and to digital services
Digital D P Physical
16. Physical devices are becoming more D P
connected - converging H
02 Joggler Frontier Silicon digital radio
17. D P
or diverging... H
Baker tweet - tweets followers
when pastries are ready
18. A change to physical products
P Physical
‣ Hardware designed to last
‣ Modular physical updates
‣ Continual firmware updates
‣ Users making products themselves
H
‣ A counter-trend against screen UI
Human
19. D P
User-makers H
Co-design your own
object with
Ucodo.com, from
Digital Forming
http://property.timesonline.co.uk/tol/life_and_style/property/interiors/
article6804468.ece
Different user
interpretations of
Monome - a musical
interface based on Open
Source hardware,
software and protocols
20. D P
Away from screen UI H
Generic forms - LCD
dominant devices, limited
affordance
21. D P
...to more tactile interfaces H
Push button interfaces with LED Banks of knobs -
feedback - Monome Behringer Midi controller
22. We will need integrated and holistic
thinking
‣ Holistic around behaviours and product/
service interactions
‣ Work closer with other disciplines
D P
‣ Media and channel-neutral strategists
‣ Still striving for great user experience
H
23. D P
People are getting more power H
‣ Co-design
‣ Amateurisation of design
‣ Crowdsourcing of ideas
‣ The democratisation of brand and design is rocking our
foundations - can it really be sustained?
24. D P
Everyone doing UX design H
‣ Sometimes better than the User Experience specialists
‣ Designers of all types - product, graphic, architects
‣ Developers, engineers
‣ Marketers, brand strategists, management consultants
‣ Savvy clients
25. D P
...calling it something else... H
‣ ...Service design, or Multi-channel
experience design
Like User Experience, but...
‣ Considers the experience across all
touchpoints (web, call-centre, direct
marketing, face-to-face)
‣ Enforces co-design between user and
agent
‣ Fuelled through observational
ethnographically-derived techniques
27. User Experience industry needs to adapt
‣ Keep searching for that sweet spot between customers needs, and a
company’s capabilities
‣ Embrace other disciplines and the ‘Big idea’
‣ Focus more on back of stage - broadening empathy to spread to staff
and their processes
‣ Build on the foundations of User Experience and User-Centred Design
‣ Specialise more
28. We’ll all still have to find that sweet spot
http://idea-sandbox.com/blog_images/strategic_sweet_spot.png
37. ...teams will need the same tri-core of talent
Creative
Consulting, Project management,
planning, client close collaboration,
services efficient processes,
design patterns
Experience
Technology
Architecture
38. ...potentially with more roles
Creative
Digital Business
Planning Analysis
Change
Mgt
Experience
Architecture Technology
44. UX pros. will need to raise their game
‣ Teach others the basics
‣ Specialise more
‣ Prove the value of their work more
‣ Open their minds to brand, marketing and strategy consulting
‣ Learn from enthusiastic designers, developers
45. Do less better - specialise more
‣ Information Architecture ★ Service Design
‣ Interaction Design ★ Physical device interaction design
‣ Experience Strategy ★ Digital interaction design
‣ User Research ★ Experience planning
★ Multi-channel experience strategy
★ Product management
46. Conclusion
The world is continuing to change around User Experience:
‣ Physical, digital and human interactions are becoming more harmonious
‣ Digital service thinking is replacing ‘website redesign’ thinking
‣ More disciplines are getting involved in User Experience
The User Experience industry needs to:
‣ Embrace other disciplines
‣ Build on foundations of User Experience and User Centred Design (UCD)
‣ Specialise more - do less better
47. Thank you
Jason Mesut
Experience Director
The Team
jasonmesut
jasonmesut@gmail.com