Before Wearables and the Internet of Things (IoT), designing for Mobile was "the next big thing." While Mobile devices have proliferated faster than anyone anticipated, our practice as User Experience designers is still lagging: put simply, we're still figuring this out. But when the medium of our profession is advancing faster than the principles that underpin it, how do we evolve as practitioners? Is the future of UX tied to keeping up with the latest technology only, or is there something deeper to the practice of UX which needs to be identified and developed to help us make sense of the rapidly unfolding future? In this keynote address, Hong Kong based User Experience practitioner, facilitator and trainer Kristin Low will explore the future of User Experience - Fringe UX - and what the rapid advances in technology mean for our practice as User Experience professionals.

1. Fringe UX
Designing the Future

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chore
Jawbone

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The “quantified self”
movement falls down when
all the quantities you’re
measuring are zero.

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Not the experience

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The actual experience.

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+ +

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core fringe

21. “The adjacent possible”
Stuart Kaufman

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Genomics
Robotics
Artificial Intelligence
The ‘Internet of Things’

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25. 1.
“Users” are a damaging,
meaningless fiction

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“Congratulations, it’s a user.”

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30. We need to move towards human
centred design.
The user is a tired, damaging fiction that adds unnecessary friction
and noise when we are trying to understand people.

31. 2.
Experience design is an
emergent inevitability

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In October last year Pressy
raised nearly
$700,000USD, exceeding
it’s initial $40,000USD goal

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By March of this year,
Xiaomi had released a
competing clone, priced at
$1 ea.

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By August of this year,
Qihoo released their own
clone, and gave it away for
free to attract users.

38. Most knowledge in UX
doesn’t yet exist.
The rate of change necessitates a new understanding of what it
means to be an expert. It’s no longer about mastery.

39. 3.
Screens aren’t the future
(get used to it)

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42. Reducing the barrier between
behaviour and motivation.
As the interface continues to disappear, the connection between
desire and action is becoming more natural and intuitive.

43. 8 guidelines for Designing
with Emerging Technology

44. 1.
Identify Problems Correctly
Spend most of your time at the front of the Design funnel.
Emerging technology is too complex and rapid to base your
understanding of a problem space on the technology alone.

45. The Design Funnel
Problem/
Solution Fit
Product/
Market Fit
Scale
What should you build? Prototype
Minimum Viable
Product (MVP)
Beta Release
What are you validating? Offering Product Execution
LAUNCH
Product development
requires finding “fit” as
quickly and easily as possible.
By focusing on the different
stages of fit at each part of the
process, you can validate
product decisions more rapidly
and safely.
RISK
Lots Little

46. 2.
Learn Constantly
When most of your work is in “the future,” knowledge is created as
much as it is learnt.

47. 3.
Think Systemically
It’s no longer (and never really has been) just about “Apps.”

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Work at a variety of scales
The screen is just a single instance of the relationship we have
with technology.

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Connect People & Technology
The relationship should be equal and meaningful.

50. 6.
Provoke & Facilitate Change
Design is a responsibility, not a job.

51. 7.
Work Effectively on Cross-Disciplinary
Teams
Practice consensual UX - do it “with” people, not “to” them.

52. 8.
Take Risks
When your industry is focused on the future, risk is your business.

53. Thank you.