The document discusses upcoming trends in UX design and what designers need to know to stay ahead. It covers conversational commerce using chat/messaging interfaces, virtual reality which creates immersive 3D environments, and augmented reality which supplements the real world with additional digital elements. For each trend, it provides examples and considerations for UX design, such as designing interfaces within VR worlds and accounting for environmental conditions with AR. It emphasizes that designing for these new technologies is a major opportunity for UX designers to help define best practices. To future-proof their careers, designers need to obsess over emerging technologies that transform user interactions.

1. The Future
of UX
What Designers Need to Know to Stay Ahead

2. “Hello there!”
DORALIN KELLY
UI/UX designer and Star Wars fan girl
สวัสดี กรุงเทพ (Hello Bangkok!)

5. “What about you?”
Hello,
my name is..

6. What we’ll cover during this talk:
Discussion
The Future
of UX
Upcoming UX trends
- Conversational Commerce
- VR
- AR
Plus bonus reading material!
Design Jobs in the Future

7. ― Lou Rosenfeld,
Co-author of Information Architecture for the World Wide Web
If you want to future-proof your career,
you’ll need to be better at all kinds of
conversations. So focus on the “soft” skills
of listening, negotiating, and facilitating.
“

8. Future
D E S I G N J O B S I N T H E
http://www.fastcodesign.com/3054433/design-moves/the-most-important-design-jobs-of-the-future

9. Augmented Reality Designer
As technologies for augmented reality evolve, they will allow for new
information to be layered over the physical world in seamless ways. This will
open up an increasing demand for designers who can deliver intuitive and
immersive experiences that are tailored to a wide spectrum of industries,
from entertainment to education and health care.
01
Gavin Kelly, Co-founder and Principal, Artefact

10. Avatar Programmer
Our celebrity clients will need help in representing themselves best in
virtual scenarios such as VR, mobile games, and movies. This job will
entail creating a celebrity's best representation in low-poly, high-polygon
variants, and will depend upon rigging a client up for motion capture and
text-to-speech emotive output.
02
Glen Murphy, Director of UX, Android and Chrome

11. Kevin Spacey in Call of Duty - Advanced Warfare

12. Drone Experience Designer
As companies such as Amazon deploy unmanned drones in their
business, there will be an increased demand for the design of the entire
service experience. For example, what are the end customer interactions?
How are fleets managed and maintained? How are risks to the population
mitigated? How are privacy concerns addressed? How do we build trust
in these semi-autonomous machines?
03
Gavin Kelly, Co-founder and Principal, Artefact

13. Embodied Interactions Designer
We will see the rise of software that only rarely manifests on a screen.
Or, perhaps it very much manifests on a screen, but the screen is an
overlay on reality or it is outright virtual reality. Whether this
embodiment is physical or virtual, this new designer is concerned with
virtual and augmented reality, as well as the computers embedded
into things and spaces.
04
Matt Schoenholz, Head of Design, Teague

14. Microsoft’s HoloLens

15. Machine-Learning Designer
A machine-learning designer's job will be to construct data models
and algorithms that allow companies to create artificially intelligent
products. Those products will anticipate the needs of users, and fulfils
them before the user ever has to ask.
05
Aaron Shapiro, CEO, Huge

16. Uber Driver
Come the singularity and there are no more design jobs.
06
Gavin Kelly, Co-founder and Principal, Artefact

17. After the Singularity… Dum dum duuuummmmmm.

18. UX Trends
U P C O M I N G

19. Conversational Commerce
U P C O M I N G U X T R E N D S
Utilizing chat, messaging, or other natural language interfaces (i.e.
voice) to interact with people, brands, or services and bots.
https://medium.com/@leonardykris/what-can-you-build-with-conversational-commerce-4d26d7e83de4#.gj45na4j8

20. The messaging/chat platform:
refers to the likes of Messenger, WhatsApp, Telegram or Slack.
https://medium.com/@leonardykris/what-can-you-build-with-conversational-commerce-4d26d7e83de4#.gj45na4j8
“Utilizing the platform”:
means taking advantage of the SDKs that these platforms offer to
build on top of it. Like how you can now call an Uber through
Messenger (or Slack).
“Other natural languages interfaces”
translates to software like Siri, Google Now or IoT devices that
receive inputs through your voice/other means (think Apple
Watch) and complete your requests through it.
“To interact with people, brands,
services and bots..”
means a shift in perspective of how commerce works. With
Conversational Commerce, the landscape changed to that of
communication-based sales with customers “conversing” with
brands or bots who assist and fulfil that service.

22. Conversable's order flow for Wingstop on Facebook Messenger

23. What this means for
UX Designers:
Conversational commerce minimises the user interface and
ultimately creates the simplest experience possible.
https://bynd.com/news-ideas/conversational-commerce-the-new-trend-for-consumer-computing-apps/
For startups, it also makes it easier to get to market
and test ideas more quickly.
The introduction of apps using these text bot interfaces marks a
visible shift in user behaviour. Messaging apps have eclipsed social
networks in terms of monthly active users.
1.
2.
3.

24. Virtual Reality
U P C O M I N G U X T R E N D S
An audio-visual communication medium whose mission is to sell
the idea of entering a computer-generated, three-dimensional
environment where the experience is so immersive it tricks our
brain into believing this virtual world is actually reality.
http://www.creativebloq.com/ux/the-user-experience-of-virtual-reality-31619635

25. The Oculus Rift
EXPECTATION

26. PieDiePie playing horror games on the Oculus Rift
REALITY

27. Designing for VR
T H O U G H T - S T A R T E R S
A gaze cue is when the experience reacts based on where the user is looking.
The experience could react more subtly, “hover state” style, or it could be
event-based, like spawning a monster behind you in a horror game.
Gaze Cues
In order to replicate how we perceive sound in the real world, we need to
implement a technique called binaural sound. Fundamentally, this is a
combination of properties and levels that trick the brain into believing virtual
objects are placed in different locations and distances from the user.
Sound Design

28. Designing for VR
T H O U G H T - S T A R T E R S
https://ustwo.com/blog/designing-for-virtual-reality-google-cardboard/
http://www.blockinterval.com/project-updates/2015/10/15/user-experience-in-virtual-reality
http://www.creativebloq.com/ux/the-user-experience-of-virtual-reality-31619635
Interfaces now need to exist within the VR world which means buttons and menus will also need
to change to accommodate field of view.
VR headsets prevent users from seeing the real world around them. This constraint needs to be
taken into consideration when designing an experience – factors like not being able to physically
see a keyboard or a remote control in their hands will effect the interactions a user is capable of.
Consequently, controls have to be really easy to manage.
Experiences that rely on motion tracking require physical space for the user to move around
freely. As users can't see the real world whilst wearing a headset, the area has to be safe and
preferably empty.
Interface, Movement & Interaction

29. Augmented Reality
U P C O M I N G U X T R E N D S
Augmented reality (AR) is a live direct or indirect view of a
physical, real-world environment whose elements are augmented
(or supplemented) by computer-generated sensory input such as
sound, video, graphics or GPS data.

31. Sphero’s BB-8 used AR to project holographic messages/videos

32. Designing for AR
T H O U G H T - S T A R T E R S
Think about the environmental conditions of where the user will be located,
as well as the type of interaction users will have with it.
Scenarios
“Public” — The whole body is involved, as are large screens and full movement of
limbs and torso; think Nintendo Wii or Microsoft Kinect.
“Intimate” — Think of the user in front of their desktop computer with a webcam,
generally sitting down with their body an average of 2-3 feet from the camera.
“Personal” — Using a smartphone in a public 360º space, like recent ARGs such
as Layar and Junaio. Here the user will be standing up and/or walking and
interacting with the environment around them.
“Private” — The newest category, including wearable tech: glasses like Google
Glass or HoloLens. This will be a personal and intimate experience that will be
completely sensory and visual.
https://uxmag.com/articles/augmented-reality-and-a-better-user-experience

33. Why UX Designers
should get into VR/AR:
Designing in a 3D space is a new challenge, where best practices
have yet to be defined. This is a HUGE opportunity. You could
become one of the pioneers to lead the VR/AR front.

34. How can UX Designers
be Future-Proof?

35. Obsess over new and
emerging tech.
(Especially tech that blows open the possibilities of
what can be done with user interaction.)

36. Discussion
H A N D S O N !
1.
Chat with the person/people next to you.
2.
Discuss and deliberate what the Future of UX
means to you and why.
3.
Tweet your answer with the hashtag
#FutureUXBKK

37. 20 incredible essays on
the Future of UX
R E S O U R C E S
3D Printing
The Evolution of the Design Field
Genomics and Synthetic Biology
Screen Sharing
The Internet of Things / Connected Environments
Product Design
Robotics
Wearable Technology
http://www.designingforemergingtechnologies.com/chapters/

38. Questions?
I T ’ S A W R A P !
design@doralinkelly.ninja
@doralinkelly
doralinkelly.ninja

39. http://www.slideshare.net/DoralinKelly/
the-future-of-ux-what-designers-need-
to-know-to-stay-ahead
B I G T H A N K S T O M U R U - D
Aaand we’re done!
(Find these slides here!)